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“Great location” 4 of 5 stars
Review of Holiday Inn Express Bangkok Siam

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Holiday Inn Express Bangkok Siam
3.5 of 5 Hotel   |   889 Rama 1 Road | Wang Mai, Pathumwan, Bangkok 10400, Thailand   |  
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Ranked #174 of 750 hotels in Bangkok
Airlie Beach, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great location”
4 of 5 stars Reviewed February 23, 2013

Stayed here for 2 nights. Excellent location right next to National Stadium BTS Station, and the big shopping centres; MBK, Siam Centre/Paragon and Centralworld.

Room was very nice, and the staff were easy to deal with. Breakfast was quite nice too. Would stay again.

The taxis that waited outside the hotel refused to put their meter on, which was disappointing, however we negotiated a decent rate to the airport.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sujitra S, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, February 27, 2013
Dear Flytime13,

Thank you for your great review. I was delighted to read you had such a wonderful stay and the location for shopping, smart design room and most importantly our good service would bring you back again.

Thanks again for taking the time to write, we really appreciate and we look forward to welcoming you back to Holiday Inn Express Bangkok Siam again.

Warmest regards,
Sue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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Pune, INDIA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 22, 2013

Overall.. The hotel is good.. Neat & clean.
Room size is small as per the hotel rates. Breakfast doesn't have much variety. Everyday almost same stuff.
Overall this hotel is good for business trip not for pleasure one. Since it doesn't have SPA, POOL etc.
About Hotel Location: Its Next to National Stadium BTS, but again need to change a train in the next station at Siam, So to go anywhere need to change min 2 trains. That really hectic.

Room Tip: Prefer higher Floor .
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  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sujitra S, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, February 27, 2013
Dear Dhirajj,

Thank you so much for your kind comments and endorsement of our Hotel location. We are pleased that your stay has exceeded your expectations.

We look forward to welcome you back to Holiday Inn Express Bangkok Siam and stay smart with us for your next visit.

Stay Smart With Us!
Warm regards,
Sue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eilat, Israel
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 20, 2013 via mobile

Well situated to all shopping lovers. Right on Siam square, 2 min walking distance from Mbk, Siam center shopping mall and Siam discovery. Rooms are well organized for travelers business or pleasure, well equipped with the latest needs for the hightech generation. Wonderfull hotel, dicant breakfast, staff is always smiling to you. Ask the security staff at the hotel entrance to call a taxi for you, and you will get the most dicant price for the ride. If you can, ask for higher floor, view is amazing

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sujitra S, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, February 27, 2013
Dear yonba,

Thank you for your fantastic review. It was brilliant to read that you had such a wonderful stay and that the staffs were anticipating your needs which are so good to hear from you.

Once again thank you for taking the time to write, we really appreciate it.

I do hope it won't be long before we are welcoming you back to Holiday Inn Express Bangkok Siam again.

Stay Smart with US!
Warm regards,
Sue
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Billericay, United Kingdom
Top Contributor
150 reviews 150 reviews
57 hotel reviews
Reviews in 75 cities Reviews in 75 cities
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed February 16, 2013

The only downside of this hotel that I can remark on is that the staff at the front desk were a little difficult to understand - but after all we are in Bangkok not the Uk!

We were glad not to have our bags whisked away by a porter - we always find this slightly annoying - they were lifted out and placed at our feet - this is an Express HI.

Check in was fast and efficient with friendly staff.

We were given a room on the back of the hotel 19th floor - very quiet.

Room itself was plenty big enough for the two of us with two single beds - aircon worked brilliantly - loads of hot water - wifi was perfect (another review mentions having to get a code each day - how hard actually is that?) Beds were really comfie with crisp sheets. Green tea, black tea, decaf & ordinary coffee, sugar & powder creamer in room - we got fresh milk from breakfast to use also. Two pairs of slip on slippers in wardrobe to use. No mini shampoo's or soaps but there is a big bottle of multi in shower & at sink.

Breakfast room on the 7th floor is lovely - adequate breakfast - we got there near the end so the hot items looked a bit 'old' but people were still tucking in. Cereal, toast, bread buns, chicken sausage, rice concoction, scrambled egg, jams, fruits, tea, coffee & juice.

There are three lifts so we never had a problem waiting for one.

There is a restaurant joined to property but we did not use - looked very nice though.
There is an area at the front with nice seating & tables to take a drink or food to.

Skyrail if very close - hotel is really well placed with some big shopping malls with large food courts & restaurants in walking distance .

Easy to get to from the airport by train then skyrail - or taxi of around 400 baht (£10) - quicker by train I think.

We would def stay here again - in fact we are still here - it is late at night - we are sitting looking out over the city from our full length huge window - we are very satisfied with you Holiday Inn Express Siam!!

Room Tip: Rooms at the back may be quieter - ones at front down low MAY get noise from 'garden area'...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sujitra S, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, February 18, 2013
Dear rosielamb,

Thank you for your wonderful review of the hotel. It was great to read how much you enjoyed your recent visit with us. Most importantly it is your kind words about our great location, express breakfast, free wifi, smart design room and our great services which we really appreciate as this is the difference for us between being good and great.

Thanks again for taking the time to write, we are looking forward to welcoming you back, please do ensure you say hello when you return.

Stay Sart with Us!
Warmest regards,
Sue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 13, 2013 via mobile

I would have thought "Holiday Inn Express" is as per named, speedier check-ins, less waiting time..up to an amount of self service, all for the convenience of the travellers/guests. But no.

That expectation that came with the international hotel brand name "Holiday Inn", is very quickly dampen from the first night of stay. The additional word "Express" is just an excuse for bad service and rooms with hardware flaws. Guests could pay for half the rate at any other boutique hotel in city centre while getting the warm hospitality that Thailand is famous for.

1st night - Both interconnecting rooms are filled with slight urine stench.

2nd day/night - The urine stench got so strong that we could smell it in the hallway when coming out of lift. Noon time, informwd reception who sent technician to fix. Came and left. Failed to resolve issue. Informed housekeeping and called reception at 4pm+. They sent a tech and sprayed with strong scented perfume. At 8pm+ when we got back to hotel, the odour is still as strong. Tech failed to resolve issue. Requested for room change and was shifted to another room with cigeratte smoke. Nevertheless we were tired so we accepted it.

4th day- One of the female staff with ponytail at buffet breakfast was very rude. We asked if she could get us ketchup from the other table with guests. She stared at us and said that the ketchup is for everyone to share and told us to get it ourselves. We were dumbfounded with disbelief at what she said. A few seconds later she reach out and took the ketchup blatantly without the basic manner of an 'excuse me' etc to the guests at other table.

Well i wouldnt be back in a long long time.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sujitra S, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, February 18, 2013
Dear Etu 7854,

Thank you for taking the time to communicate your concerns via Tripadvisor. I apologize for any inconvenience you have experienced.
I would like to thank you for providing your feedback on smell and rude staff on in the great room. I have taken note and wish to thank you for your comments. These are of great importance to us and allow us to monitor and improve our service continually. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincere regards,
Sue
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Surfers Paradise, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 12, 2013

My Wife and I spent 2 nights at the Holiday Inn after12 Days travelling Thailand mainly
playing Golf. We did not know what to expect but where pleasantly surprised with
what we found.
Check in was easy,lifts good, had to carry our own bags but this was no trouble as
plenty of Trolleys available.
Had a room on 16th Floor with a view over the Sporting Arenas.
The room is quite big enough, the shower a pleasure.
Right next to the Sky Train and MBK department store. Breakfast could be improved but other than that could not be faulted

Room Tip: Try for a room high up and facing over Sports Arenas if possible
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sujitra S, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, February 12, 2013
Dear Fitzies255072,

Thank you so much for your kind comments and endorsement of our great location and the services. We are pleased that your stay has exceeded your expectations.

We look forward to welcome you back to Holiday Inn Express Bangkok Siam and stay smart with us for your next visit.

Warmest regards,
Sue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 12, 2013

This is my second stay at the Holliday Inn express in a year and the standard is still the same. For a budget hotel, you can't really go wrong, it's in a great location and the rooms are adequate. The staff are very friendly and helpful and speak and understand English very well. My wife lost her glasses at breakfast and the staff at the hotel managed to track them down. The only let down is breakfast, if you get there late, it can be crowded and there isn't much variety which doesn't seem to change daily, but you get what you pay for. With the Mercure opening next door, it should increase competition. Otherwise this place is great. The rooms are quiet. We were located in a room near the elevator bank but we had no problems with outside noise. We will stay here again.

Room Tip: Get to breakfast early in the busy season
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sujitra S, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, February 12, 2013
Dear Kram66,

Thank you for your fantastic review of the hotel. It is great to ready how much you enjoyed your stay and all aspects from the location, bed room and staff.

We really do appreciate you taking the time to write and I hope it won't be too long before we are welcoming you back to Holiday Inn Express Bangkok Siam.

Stay Smart With Us!

Warm regards,
Sue
Report response as inappropriate
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Additional Information about Holiday Inn Express Bangkok Siam

Address: 889 Rama 1 Road | Wang Mai, Pathumwan, Bangkok 10400, Thailand
Phone Number:
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #174 of 750 hotels in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Bangkok Siam 3.5*
Official Description (provided by the hotel):
Holiday Inn Express Bangkok Siam is the smart choice for savvy business and leisure travelers, offering a relaxed affordable and hassle free stay every time. Located at National Stadium Sky Train Station, in the centre of Siam Business and Shopping District, we are steps away from most Bangkok's favorite dining and entertainment options and 45 minutes drive from Suvarnabhumi International Airport.Holiday Inn Express Bangkok Siam is a convenient base for shopping and sightseeing, head to the Jim Thompson House and Bangkok Art and Culture Center to buy souvenirs and explore Thai culture.The hotel features 300 brand new rooms and all rooms are designed for everything you need for a great stay. Start the day right with our free Express Start Breakfast and stay connected with free Wi-Fi through-out the hotel. Experience our high quality bathroom, bedding and enjoy your favorite music with our iPod docking station to recharge after a long day.The hotel is minutes away from some of the city’s most exciting retail and dining attractions, including MBK, Siam Paragon and Central World, and located on the BTS sky train line, guests are a short ride away from Chatuchak Weekend Market where travellers can experience the best of Thailand’s street stall culture. ... more   less 
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