This was my third trip to Thailand and my second in Bangkok. The first trip to Bangkok led us to the Conrad Hotel in Bangkok. We had a wonderful experience and decided to return to the same hotel. However, the Conrad Hotel was booked, so we ended up at the Conrad Residences Bangkok – and in the coordination this seemed a great option as my brother-in-law, his wife and son were going with us and there was a two bedroom suite at a great price. So, we booked it, paid in advance (never has been an issue with Hilton in the past), and arrived on time.
However, upon checking-in some issues emerged. First, per the front desk, the Conrad Residences do not go off of the normal Hilton rules. In that, there is no free breakfast for myself and the guests and no access to the Executive Room at the Conrad – regardless of the fact the buildings are connected. I contacted Hilton Diamond reservations line and they confirmed that indeed my rights as a Diamond are for free breakfast and the Executive Room. However, while they sent the message to the Hotel – the Conrad Residences held their line and would not gain us access to these facilities. I was not pleased at all.
Now, that said, the staff at the pool, which we were allowed to use, were excellent and friendly as were the staff at the Conrad Hotel. We used the Concierge Service at the Conrad several times and they were awesome. They helped us plan for the days tour and with maps and other services. They are excellent and most helpful. Finally, the folks cleaning the room were outstanding and the rooms very comfortable and the beds and other amenities were clean and fresh.
So – if you plan to use the Conrad Residences, please recognize they run the hotel completely separate from the attached Conrad Hotel. This is terrible in the long run if you are on vacation and enjoy the benefits of being a diamond.
- Official Description (provided by the hotel):
- Bangkok's most sought-after serviced apartments, Conrad Bangkok Residences offer 112 luxurious suites over seven storeys comprising studio suites, one and two bedroom luxurious apartments. Conrad Bangkok Residences is located in the heart of the business district and shopping area and also within the award-wining Conrad Bangkok which is situated at All Seasons Place, the city's prestigious office and multi-use development. Guests of Conrad Residences can take advantage of the luxurious facilities and amenities of Conrad Bangkok while enjoying privacy of a beautiful appointed apartment. ... more less
- Reservation Options:
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