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“Dark but cosy” 4 of 5 stars
Review of Hotel Muse Bangkok Langsuan - MGallery Collection

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Hotel Muse Bangkok Langsuan - MGallery Collection
5.0 of 5 Hotel   |   55/555 Soi Langsuan | Lumpini,Pathumwan, Bangkok 10330, Thailand   |  
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Ranked #16 of 766 Hotels in Bangkok
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1,615 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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Kuala Lumpur, Malaysia
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 27, 2012

Property: The 1-year old property is perhaps one of the most artistic hotel, featuring both European and Thai’s touch, in Bangkok. It was just beautiful.. we felt we were at a different era when we stepped in.

Other service(s): As the hotel is relatively new, a lot of taxis are not familiar with where the location is so you will probably need to help the driver in looking for the property. Free tuk tuk service is provided and they can take you to BTS station and you can be off to explore the city! Don’t forget to get the hotel map from the reception once you check in. 

Check-in: I noticed a lot of negative remarks about the slow service at check-in. The hotel focuses quite a lot in customer service and this goes to the front office as well. Questions asked upon check-in are pretty much similar with the other hotels but The Muse actually take an extra step, perhaps another 5-10 minutes to chat with you, to make sure they know what their guests’ expectations are and will try to accommodate. All staff speaks good English and were all very helpful.

Room: We had a room with twin bed, the room size was bigger than what we expected and exactly how it was portrayed in the hotel’s website. Bathroom was not the biggest but the designer tried to maximize all the space and it didn’t feel cluttered at all.

Other facilities: There was a gym on the pool level. Both pool and gym wasn’t huge but enough for a traveler. Speakeasy bar on the 25th floor was spectacular but it was a bit disappointing that it closes at 1am! Beautiful view though!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMuseBangkok, Executive Assistant Manager at Hotel Muse Bangkok Langsuan - MGallery Collection, responded to this review, November 16, 2012
Thank you for taking the time to write this wonderful review and we all look forward to welcoming you back again in the not so distant future.

Best Wishes,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 25, 2012

One of the reasons that attracted me, besides the décor, was the breakfast. I learnt that there were a la carte menus that guests could order from, including different dishes of egg and steak. But when we arrived, no one showed us any menu and there were no menus on the table neither. The buffet tables were of limited choices … and bread and cakes were only a few varieties also. And even we stayed at Pullman G the night before the breakfast was better… there were at least several choices of cold cuts. Then we showed the staff our ipad with the blog where people uploaded the a la carte menus, the staff said “yes, you could order but we have put most in buffet tables already”. We tried fish steak, beef steak and egg benedict. Despite the tastes, the presentations were inconsistent – sometimes there were side dishes like potatos and grilled tomatoes, but sometimes weren’t any. And we needed to ask every time for refilling tea and coffee.
One merit is that when we checked out, the front desk smiley girl asked which airport we were going, and which airline -- she reminded us that a few airlines flying to Asian cities had relocated to the domestic airport and asked us to make sure.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMuseBangkok, Executive Assistant Manager at Hotel Muse Bangkok Langsuan - MGallery Collection, responded to this review, October 29, 2012
I would like to thank you for taking the time to write us a comment. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. Additionally, I was very pleased to read that you appreciated the décor and assistance of our smiley associate at the front desk. Thank you again for sharing your experience and we all look forward to welcoming you back again in the not so distant future.

Kind Regards,

Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
96 reviews 96 reviews
67 hotel reviews
Reviews in 46 cities Reviews in 46 cities
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed October 24, 2012

although service was excellent the quality of breakfast is bad. good concept and design but not worth a revisit as its yoo dark and eerie. the toilet stinks of dead fish. altho providing constructive feedback to hotel thru their online survey portal the response from the hotel was not satisfying. the respond appear like a "cut n paste" reply from a standard template. overall poor rating and definitely not worth the money. location is ideal but i can always afford hyatt oe intercontinental nearby.

Stayed October 2012, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMuseBangkok, Executive Assistant Manager at Hotel Muse Bangkok Langsuan - MGallery Collection, responded to this review, October 29, 2012
I was very pleased to read that you enjoyed our service and thank you for taking the time to provide us with your constructive feedback. Please rest assured that we are taking the appropriate measures to address your comments regarding the breakfast and smell in the bathroom. I hope the unfortunate incident that you encountered would not diminish the trust that you have with our hotel. Once again, thank you for staying with us and we all look forward to welcoming you again in the near future.


Regards,

Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 9 cities Reviews in 9 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed October 23, 2012 via mobile

Great concept with a long way to go.
Pros great breakfast. Higher end rooms are good but lack pizzazz.

Pool area dirty smokers den. Over flowing ash trays no towels unattended. Pool full of algae.
Hotel very stylish dark and claustrophobic. Not an oasis from the manic city of Bangkok.

More vemphasis on restaurants and play ground for owner and is clinger ons.

However managers and there staff do there best but a lot more training needed.

Great place to stay for smokers.
Would not botherbagain!

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMuseBangkok, Executive Assistant Manager at Hotel Muse Bangkok Langsuan - MGallery Collection, responded to this review, November 16, 2012
Thank you for your review. Your constructive feedbacks are well noted and I can promise you that I will personally review on our internal procedures with immediate effect. We do hope that you would give us another chance to prove ourselves; your next time will be nothing short of perfect.

Best Wishes,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 23, 2012

I stayed at this hotel for 2 nights at the end of my holiday, and it was exactly what we were looking for - an oasis of calm and relaxation. The service was excellent - staff were extremely welcoming and helpful. It felt like they took real care and attention to ensure we had everything we needed. The interior is gorgeous - it's great to stay in a hotel which is both modern and distinctive.

We enjoyed a couple of lovely cocktails by the pool in the afternoon sunshine - bliss!

I would definitely stay here again

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMuseBangkok, Executive Assistant Manager at Hotel Muse Bangkok Langsuan - MGallery Collection, responded to this review, October 29, 2012
Thank you for taking the time to write this wonderful review! Your words of encouragement is must appreciated and will be distributed to our team here, they will be pleased! We look forward to welcoming you back again in the not so distant future.

Best Regards,

Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
92 reviews 92 reviews
42 hotel reviews
Reviews in 30 cities Reviews in 30 cities
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed October 18, 2012

Poor facilities that are mostly tick box affairs - a tiny pool, a sauna that's not even switched on, a destination restaurant serving bland food.

For over 12000 baht I'd expect a hotel to be clean. Our room was visibly dirty, with some interesting stains as well as a coating of dust on the leather sofa.

No help from bellboys with luggage on arrival or departure. In short a poor experience, excaerbated by the fact that their are numerous genuine 5 star hotel in Bangkok that offer far superior service, food and facilities for less money.

Room Tip: Try the Sukhothai, For Seasons, Peninsula or Oriental if you want a true 5 star hotel
See more room tips
  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMuseBangkok, Executive Assistant Manager at Hotel Muse Bangkok Langsuan - MGallery Collection, responded to this review, October 29, 2012
I would like to offer my sincere apologies for any frustration that we may have caused you during your recent stay, and thank you for writing this constructive feedback. We are working towards improving our operation, and your views are a valued source of information. We hope you will give us another chance to welcome you back, when your next visit to Bangkok.

Best wishes,

Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Muse Bangkok Langsuan - MGallery Collection

Address: 55/555 Soi Langsuan | Lumpini,Pathumwan, Bangkok 10330, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 766 Hotels in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Muse Bangkok Langsuan - MGallery Collection 5*
Number of rooms: 174
Official Description (provided by the hotel):
Located in Bangkok's distinguished residential area Langsuan Rd, Hotel Muse offers 174 luxurious rooms along with a distinctive array of dining and entertainment venues. Within walking distance to exclusive shopping, skytrain station & Lumpini Park. ... more   less 
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