I do extensive research on the hotels we stay at and booked this one for a March 2012 stay based on the mostly good reviews it got on Trip Advisor. This is the first time that we have been really disappointed; fortunately it was only for one night or we would have moved.
Beware, as is so often the case, the pictures on the hotel website are deceiving. For a hotel that is only 18 months old it is looking very worn and shabby. It's almost as if they started out with great intentions but then ran out of money and finished the work with whatever was around to patch things up.
Our family of 4 had booked 2 rooms for the night before our flight home. Check in was fast and efficient, staff asked if we needed a wake up call which we arranged for 7:00am the following morning. We never got the call, fortunately we were already awake.
The elevators were the smallest I have ever seen, 2 suitcases and 4 people and it felt like you were packed like sardines in a can. The rooms were very basic and in rough shape. The tv had all Thai channels with one english speaking channel...national geographic. I would have expected being an international airport hotel that it would have offered a variety of channels in different languages. Also, there are a number of outdoor bars in the immediate area with live bands that stay open late into the night so a room facing the street is very noisy.
AVOID the hotel restaurant!! We ate lunch there after a long morning of traveling and it was the worst meal we had on our entire trip. (and most of the food got left on our the plates) The next morning we went back to grab a coffee and some toast at the free breakfast buffet before our flight. Our son poured himself a glass of water from a dispenser only to find long green strands of algae floating in it. I also poured a glass of orange juice from a similar dispenser and found black bits of unknown origin floating in the glass. The coffee was luke warm at best and cream wasn't provided only coffee mate. The waitress was completely uninterested in her job and spent most of her time with her head down looking at her cell phone. Needless to say we left and ate breakfast at the airport.
On a more positive note the transfer to the airport was fast and efficient and the driver was friendly. However based on the other issues I would NOT recommend this hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Asiatravel.com Holdings, Expedia, Hotels.com, Agoda, Priceline, Despegar.com, Booking.com, TripOnline SA and Tingo so you can book your Suvarnabhumi Suite Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.