We got a free upgraded room that was very nice. They gave 2 free bottles of water per day and the staff was amazingly helpful and spoke English well. They helped us make reservations and wrote down addresses in Thai for us to give to taxi drivers which was a huge help. We did a load of laundry there ourselves which was the only place we stated that had that option. They have a small breakfast in the mornings that is included that wasn't anything special. FYI there is no pool.