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“Not good at all except the nice doorman” 3 of 5 stars
Review of Legacy Express Bangkok

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Legacy Express Bangkok
3.0 of 5 Hotel   |   29, Sukhumvit Road | (Front Corner of Sukhumvit Soi 1), Bangkok 10110, Thailand   |  
Hotel amenities
Ranked #250 of 750 hotels in Bangkok
Macau
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Not good at all except the nice doorman”
3 of 5 stars Reviewed April 9, 2013

We choose this hotel for 2 nights stay since it is with good price and good location. In terms of the cleaniness of the room, it is good enough, clean and hygiene. But for the staff, I don't think they are providing good service, when I do my check-in and asking for one more blanket, I had been informed that I have to pay for that, which I think is ridiculous since if I feel cold, I need to pay to get the warm. Also, as we are staying for 2 nights, the other day morning the housekeeper knock at our door to ask if she can clean our room, which I don't think she suppose to do so. When I do my check-out, I have been standing in front of the front desk saying I would like to check-out and yet no one answer me, after awhile I ask for check-out again, the staff just show me an unfriendly manner saying "Your room is done". Seems I am distrubing him.

However, the doorman is very different, he is so nice, assisting us with all his initiative (not because of tips), asking us where to go everyday, recommending us local restaurants, caring about us, he is the staff that provides me the best memory of the stay.

For the facility, I do understand that it is an express one, but I think they have to at least do some decoration for their restaurant at the ground floor, it is too raw, too dim, the chair is too crappy.

  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegacyExpress, General Manager at Legacy Express Bangkok, responded to this review, April 24, 2013
Dear Khun Phoebe_kwi,

Thank you for choosing Legacy Express for your trip in Bangkok.

We are delighted to read that you love our location, rooms, and cleanliness. Your compliment to the doorman will be shared to our staffs as well. However, I really apologize for unpleasant experience that you highlighted. Your comments have been noted and the staff concerned will be instructed to meet the desired standards. We would strive to improve in delivering good service to our valuable guests.

Please accept our apologies once again for not giving you the experience you had expected. We hope to be able to welcome you again and have another opportunity to serve you better.

Best regards,

Ms. Nuntaporn S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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266 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed April 3, 2013

I have to admit I did enjoy my stay due to the great location and friendly staff. The doorman/man that would help with Taxis was adorable and such a wonderful help!
Something I totally missed (I have no idea how!) was there is no pool! I was a bit gutted by this but it was my own fault.
The breakfast was pretty average, I'll admit other than the potatoes I didn't eat out of the warm trays after the first day (the food was a bit gross) I was thankful that the chef was there to cook fresh omelettes. The juice is also very sweet cordial, not fresh juice.
The room itself was also average, very dark and the tiny black bugs someone else mentioned I also encountered. The shower would go from hot to cold to hot to cold while having a shower, and when I mentioned this to the staff they sent maintenance up to show me how to work the hot and cold handle of the shower, when I tried to explain I knew how to work it and that wasn't the issue, no one understood so I gave up and tolerated it.
The free wifi was good :) Maids were extremely noisy so don't plan on sleeping in.
Would I stay here again? Maybe. It wasnt great but it was a good base and extremely cheap so I guess you get what you pay for.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegacyExpress, General Manager at Legacy Express Bangkok, responded to this review, April 22, 2013
Dear Khun Carrey S,

Thank you for sharing your feedback regarding your recent stay with us.

We are delighted to learn that you were satisfied with our location, hospitality and service provided by our staffs. I have noted down the points that you mentioned for the improvement. Please be assured that your comments will be looked into.

We do hope to welcome you to stay with us again the next time you visit Bangkok.

Best regards,

Ms. Nuntaporn S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
88 reviews 88 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed March 30, 2013

We stayed at the Legacy Express for 5 nights, 3 at the start of our vacation and 2 at the end with Pattaya and Koh Samui in between, in February/March 2013. We chose it because the price was good, the website photos looked good, and it was in a good location for our needs.

This a brilliant case of the photos DO lie. The hotel website says it has a restaurant, and the pictures actually look pretty good. The reality is different. There is a dark unwelcoming room with no windows. The floor walls and ceiling are just bare unpainted concrete, not the chic well decorated welcoming place on the hotel website photos, and the food? Well, even though breakfast was included in the room rate, we ate there once and had toast. The rest of the food looked frankly unappetizing to put it mildly. The rooms in the website photos look bright and inviting - this is just the pro photographer's lighting. The room was dark and dingy with a really small window that gave little natural light.

Check in was slow as they resolved a complaint by a guest checking out. We got up to our room and couldn't get in. We went downstairs to find that they had coded the key card wrongly. They replaced it and we got into the room to find that someone had been smoking in a no smoking room. So, they swapped rooms for us.

The room had that cheap musty smell which permeated the bedding. The furniture is scratched and way past its best. The shower cubicle leaked.

Housekeeping was by far the noisiest I have heard in any hotel. The 2 ladies on our floor would split up to clean the rooms, and then communicate to each other by screaming at the top of their lungs in Thai down the corridor. They also have walkie talkies for staying in touch with reception, and these were turned up to full volume. My wife was unwell for the first couple of days and stayed in bed, but getting any rest was pretty difficult under those circumstances.

We thought of staying at another hotel on the return leg but as we were already booked in we continued with the Legacy. We stayed in the exact same room, and the same issues existed with one more. This time we had to contend with tiny little black bugs everywhere - in the bed, luggage, everywhere. They were coming out of the bathroom.

The location is good - on Sukhumvit, near to Soi 4 and Bumrungrad Hospital. However, it has one big disadvantage - as it is on the street itself it has no drive in area for taxis, so they have to drive up onto the pavement in the chaotic Bangkok traffic. Getting a taxi there is really difficult too.

In short, if you are on a budget, there are definitely way better places to stay than this. Don't believe the photos.

Room Tip: I don't know if there is such a thing as a good room in this hotel.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegacyExpress, General Manager at Legacy Express Bangkok, responded to this review, April 10, 2013
Dear Khun benmychree,

Thank you for staying with us and taking time to complete a review.

We do apologize that we did not offer you the experience you expected. I have noted down the issues that you mentioned for the improvement. We have also planned to renovate the restaurant very soon.

We hope to be able to welcome you again and have another opportunity to serve you better.

Best regards,

Ms. Nuntaporn S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 28, 2013

Convenient location very close to phloenchit BTS.Very courteous,smiling and helpful reception staff ,front desk manager,guard,bell boy.Clean room(though not very spacious),very clean bathroom,Towels.complimentary coffee sachet,FREE Wi-FI.break fast average.indian restaurants few meters away from the hotel.value for money,budget hotel.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegacyExpress, General Manager at Legacy Express Bangkok, responded to this review, April 2, 2013
Dear Khun Neets2707,

Thank you very much for your short review on Trip Advisor. We are very happy to know that our rooms and services have met your expectations. Moreover, we are good value for money. We will do our best to ensure that you will have the similar experience for your next visit.

Best regards,

Ms. Nuntaporn S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 24, 2013 via mobile

Great location, near BTS and eating place. In addition, 7-11 just beside the hotel. But my main point is the hospitality from the service staff, the recteptionist, chamber maids and the door man who is always there to serve us with a smile. Totally hassle free and requests are promptly delivered. Thanks you L.E!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegacyExpress, General Manager at Legacy Express Bangkok, responded to this review, March 26, 2013
Dear Khun Is13evil,

Thank you for your feedback following your recent stay with us.

We are happy to hear that you have enjoyed the hospitality and services provided by our staffs. We always try to maintain and improve our standard of service and care here at Legacy Express.

We do hope to welcome you to stay with us again the next time you visit Bangkok.

Best regards,

Ms. Nuntaporn S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
71 reviews 71 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed March 8, 2013

My wife and I booked for one night only as we flew in late to Bangkok before we stayed in our other hotel. We grabbed it for ne night with 2 x breakfast for $60AUD.
The rate was very cheap. When we arrived we were met by a nice doorman who helped us with our bags. The two girls on the front desk were so helpful, kind and quick. Before too long we had our key and in our room.
We we're given a smoking room and we called up to have it changed. In an instant we moved to anther room and it was all sorted. The room was large and spacious. The beds clean big and comfy. The shower was ok but large as well.
The hotel has a 7-11 out front and directly next to it there is an great night eatery offering great food for very cheap price. Only a 2 min walk to the Ploen Chit BTS.
Breakfast was included and it was good with a decent selection of food. When we checked out it was less then a 2min exercise.
The hotel is great price, great location, great staff and I would stay again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegacyExpress, General Manager at Legacy Express Bangkok, responded to this review, March 14, 2013
Dear Khun mattrickie,

Thank you for choosing Legacy Express and posting your feedback on Trip Advisor.

It was our great pleasure having you staying with us during you trip to Bangkok. We are very glad to know that you and your wife have been overall happy during your stay at Legacy Express. Moreover, you enjoyed the hospitality and services provided by our staffs.

We hope to see you again the next time you are here in Bangkok.

Best regards,

Ms. Nuntaporn S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2013 via mobile

I had stayed here for 2days and it was enough time to be satisfied with this hotel's quality. The location is really convenience, my room was quite clean and comfortable. But what I really want to refer is the hospitality of this hotel's staff. They were so kind and helped me many time.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegacyExpress, General Manager at Legacy Express Bangkok, responded to this review, March 14, 2013
Dear Khun Mu11er,

Thank you very much for taking time to give us the great review.

We are very happy to know that you enjoyed your stay with us and we hope to see you again the next time you come to Bangkok.

Best regards,

Ms. Nuntaporn S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Legacy Express Bangkok

Address: 29, Sukhumvit Road | (Front Corner of Sukhumvit Soi 1), Bangkok 10110, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #250 of 750 hotels in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3 star — Legacy Express Bangkok 3*
Official Description (provided by the hotel):
Legacy Express is one of Bangkok's newest brands, delighting travellers with affordable accommodation in a prime location on Sukhumvit Road, featuring bright, modern rooms fitted with every convenience and comfort. This newly built 3-storeyed low-rise accommodation has just 63 rooms guaranteeing personalised service and attention to detail. Our fully air-conditioned rooms are decorated in rich earth tones and are equipped with the latest in-room technology including wireless internet access and, 32" LCD TVs and an in-room safe. With 24-hour security, wireless internet access in the public areas in addition to two internet stations in the lobby, a restaurant serves a delicious variety of Middle Eastern, Thai, European cuisine and fresh seafood and a 7-Eleven convenience store is also located right outside. Celebrating 4th Years Anniversary. Enjoy your stay at Legacy Express Bangkok Hotel with special additional discount and benefits - Free daily breakfast and Free unlimited WiFi connection. Exclusive only on booking direct through hotel website. ... more   less 
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Also Known As:
Legacy Express Bangkok Hotel Bangkok

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