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“Not bad but no window!” 4 of 5 stars
Review of Heaven@4

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Heaven@4
3.0 of 5 Small Hotel   |   20/3-4 Sukhumvit 4 (Nana) | Chidlom, Asoke, Klongtoey, Bangkok 10110, Thailand   |  
Hotel amenities
Ranked #156 of 467 Bangkok B&B and Inns
Stoke-on-Trent, United Kingdom
Top Contributor
69 reviews 69 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
“Not bad but no window!”
4 of 5 stars Reviewed May 29, 2014

I am just one of those people who needs a Window. Other than that, it wasn't a bad hotel, I can't complain for £25 quid a night. I didn't fancy the breakfast.

I've read that people are saying the hotel is on a lively Soi, well that's you fault for not researching IMHO. My interpretation of the Soi is one with lively nightlife, great street food and easy access to the skytrain and shopping centres.

Mike and his staff were helpful and security was good, my key was reset every time I left the building.

Stayed May 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heaven_at4_Hotel, General Manager at Heaven@4, responded to this review, December 31, 2014
Dear Guest, Thanks alot for your comment on our Property. We will make sure that your nest stay with us will be an unforgetable experience and we will make sure that you get the room with Window too. As the Property was fully booked out during the period of your stay here in our property we were not able to move you to any other room that have the window: we are sure that you will get you you want again in the future: Please give us a chance to serve you again in the future.
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69 reviews from our community

Traveler rating
    11
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    21
    2
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Barbados
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 15, 2014

The rooms look lovely - but nothing works- we walked in and agreed to have 2 rooms here 2 nights- very unusual to have to pay up front - and now know the reason why....on the first night out , we came back to our room and were locked out ...had to get reception to reset the fob,,, should have told her at the same time to reset the non existent aircon as well as the room was too hot all night- was like trying to sleep in a sauna, no a/c, no fans...went out in the morning for trips around Bangkok and came back - couldn't get in room again, turns out the room hadn't been locked by the cleaner- so our room was open all day..just got back and locked out yet again- reception sent night porter up with a key but still no a/c ....reception aware a/c kettle and keys and safe don't work so they offer us a pokey little room with no window.... -no Thankyou - can't wait to check out in morning and definitely will never come back ....not recommended - we refused breakfast so they reduced the rate by 10 bht per night per room so obviously breakfast isn't worth having

Room Tip: Ask for a room with a window..the staff do try and make it a pleasant stay and have a lovely place b...
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heaven_at4_Hotel, Manager at Heaven@4, responded to this review, March 17, 2014
Dear Guest,
Thanks alot for your comment and recommendation on Heaven @ 4, Boutique Hotel. We truely understand your frustration regarding your recent stay here at Heaven @ 4, Boutique Hotel. Our Night shift's Staffs and the Receptionists on the night of the 15th of March (Saturday) actually tried thier level best to change your room during the night as your Air Conditioning was not working properly, so we up graded you to our Junior Suite room with more space and bigger bed and with extra Massage bed for your comfort and full relaxation. Our Air Conditioning was actually working well and fine, as on Sunday the 16th of March the Hotel called in our Air Conditioning staff to have a good check in your room and all was actually working fine.
We assure to you that we will strive more harder to make your next stay with us an unforgettable experience and we would like to thank you for this very valuable comment and recommendations as this will be our main objective towards our goal.
Thank you very much and looking forward to serve you again soon.
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Midlands UK
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed March 13, 2014

The hotels location is great for the nightlife. Very clean and modern rooms; spacious too.

However I would NOT stay here again as my room had no window. If there had been a fire on corridor outside my room I would die as no other way out.
A little melodramatic maybe, but having no window is weird. You don't know if it's light or dark outside.
I asked to be moved but they said none of the rooms had windows.

Room Tip: If you don't like a room without a window, go somewhere else
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  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heaven_at4_Hotel, Manager at Heaven@4, responded to this review, March 15, 2014
Dear Guest,
Thanks alot for your comment on our Property. We are glad and happy to know that you like our property and also love our rooms and how clean we are managing to keep all the guest's room and also for the entire property.
As for your comment on your room without window during your stay here with us, please be inform that during your stay here with us we managed to upgrade you to our Junior Suite (Your booking was in Superior room).
We have 22 rooms in Total and out of 22 rooms 8 rooms are winthout Windows, including the one you recently stayed.
Not all the rooms WITHOUT WINDOWS as you might have assumed or might have got wrong information.
Our Junior Suite is very spacious, it comes with KING size Bed + an Extra Massage Bed for extra relaxation: I truely understand your point about the safety aspect during your stay here, but please be inform that the Hotel have install the latest technology for the safety of all our Staffs and Guests specially during the time of Fire. Our Collidors are made in accordance with international standard and our Fire Exit indicators and Exit Points are marked with BRIGHT lights and signs.
Thanks alot for all your comments and recommendations, we will surely strive harder to fulfil all our Guest's needs and requirments. That's the promise from all our Staffs and also from the Management team here at Heaven @ 4, Boutique Hotel.
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Perth, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 9, 2014

I stayed here in December and was very disappointed for a number of reasons
1. When i got back home I found my credit card was charged 10,000 Baht by the hotel even though I had already paid the accommodation. I emailed management and they said they have no record of charging me this!
. Paper thin walls so you hear everything going on in the other rooms next to you, on one night one of the Indian Managers who stayed next to me was having a fight with his Thai girlfriend, this went on for ages with lots of bad language.
3. There were cockroaches in the room
4. Breakfast is cold eggs and a plastic bit of sausage
5. The staff are miserableen
6. The air cond is very noisy even on low

STAY IN THIS HOTEL IS VERY RISKY YOU ARE BETTER OFF AVOIDING IT

  • Stayed December 2013, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heaven_at4_Hotel, Manager at Heaven@4, responded to this review, January 10, 2014
Dear Guest,
Thanks a lot for your comments and feedback on our property. First of all I would like to clear the Financial aspect that you have reported on TripAdvisor.
The Management team were with the Bank and the Credit Card Company getting all the records and Statements regarding an extra cost that was charged on your Credit Card.
We found no record of your Card being charged by Heaven @ 4, Hotel. The Credit Card company even send us all the transactions from the 1st of December 2013 until the 31st December 2013, and we can not find any transaction that was reported by you.
As the Hotel Manager, I will take full responsibility if any of my staff or me did anything against the Hotel's Policy. But after making the full investigation on this we did not find any illegal transactions from your Credit Card.
As for the Breakfast that we serve to our Guests, we make sure that you are provided with the best quality products, the hotel strive hard on quality and we are sure to up our standard of our breakfast.
I thank you for your feedback and comments and we are sure that we will get a chance to serve you again in the future.
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Doha, Qatar
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 25, 2013

best of best hotel in Bangkok with :
great location close to night life and restaurants
friendly staff
very clean rooms
sexy day time receptionist " Maria"
good bar
all you want you can find
sure i will come back

Room Tip: Delux room 505 Jenior room 503
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  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heaven_at4_Hotel, Manager at Heaven@4, responded to this review, January 21, 2014
Dear Sir, Thanks a lot for your lovely comments and beautiful feedback and reviews for our property:
We promise you that Heaven @ 4, Boutique Hotel will improve our service quality and will make sure that your stay with us are well remembered so that you will always come back to stay with us here at Heaven @ 4, Boutique Hotel.
I do hope that we get a chance to serve you again soon.
On behalf of all my staffs and our management team we would like to thank you ones again for your nice feedback and great reviews.
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 19, 2013

Heaven@4 boutique hotel is situated at the heart of soi 4. not far from the main road. Bright red signboard with neon light at night make it easy to spot. From nana station exit number 2. walk straight along landmark hotel, you will come to soi 4. Turn left and head down into the soi. The hotel is on the right near to Hillary 1. They have a bar and pool table just outside the lobby.

Room is fantastic and I have wonderful nights with the king size bed. its hard but comfortable good for people with back problem.

Thumbs up for the staffs in heaven@4. Supeb friendly.

Stayed November 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suresnes, France
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 2, 2013

Good hotel, clean. We went there for the different services proposed on their website (including airport shuttle) but when we arrived none of these were available anymore and they did not try to find a solution.
Pricy for global service!!!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heaven@4

Address: 20/3-4 Sukhumvit 4 (Nana) | Chidlom, Asoke, Klongtoey, Bangkok 10110, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
Ranked #156 of 467 B&Bs / Inns in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heaven@4 3*
Number of rooms: 21
Official Description (provided by the hotel):
"Heaven @ 4" is a newly opened boutique hotel right in the heart of Sukhumvit Soi 4 (main business & entertainment district of Bangkok). "Heaven @ 4" provides generous personal space and presents an uncompromised standard of luxury offering elegantly designed architecture with modern and chic furnishing. Truly your Heaven of peace and tranquility. ... more   less 
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Also Known As:
Heaven@4 Hotel Bangkok

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