After staying 2 nights in Hua Hin, we then spent 5 days in Bangkok and decided to try the Kempinski since their Residence allows a minimum 5 night stay. We stayed at their Deluxe 2 room residence... specifically 1190.
The lobby of the Kempinski is impressive, beautiful and its great that both the Hotel rooms side and Residences share the same lobby and checkin areas. Checkin was a breeze where the staff brought us up to our residence.
Whats more to like about this property is the readily available free wifi anywhere (almost).
Residence: Our two bedroom residence was nice and has a full kitchen (dishwasher, microwave, washing machine, large fridge) and the living area is quite big. The size of the two rooms is not as big though, but good enough. The only issue we had with the bedrooms is the wardrobe area is just behind the room doors... quite inconvenient, as you have to keep closing the room doors to open the wardrobe. Also, with our master bedroom in 1190, i think the wifi is near its end of its range and sometimes we cannot connect. The last thing with our master bedroom was that because Bangkok weather was VERY HOT and we were facing the daylight sun, our room was quite HOT as well, and overpowered the AC. No problems at night though.
Service: Again, like Hua Hin, the service is sometimes let down by the lack of english understanding and speaking staff. Im not sure what the policy was for the refill of the lavazza coffee containers, but they werent refilled during the whole stay. Even the tea bags, some days they didnt refill them and when i asked HK to send a English breakfast tea bag, they sent the wrong one. There was another one where they sent the wrong item but i just remember now.
The best service came from their concierge/bellmen... very helpful, even offered to help without us asking and always prompt in bringing whatever we asked of them to the room when we were packing. One of them even brought us using the Hotel buggy straight to Siam Centre and again to the BTS station.
Food: Breakfast was good, nothing that special... we had almost the same thing everyday (because we are muslims and have restricted diet), but the eggs are delicious... eggs benedict, scambled eggs especially. We didnt have dinner at any other restaurants there as we always went out for dinner.
Pool: The kids loved the pool... Initially from the photos, it looks like the pool is interconnected, but its actually about 3-4 separate areas... We saw that some ground floor Hotel rooms had direct access to the pool... looks nice for couples!
Kids swam everyday after breakfast... so they definitely enjoyed it.
SPA: one for the me and the missus... :D
We tried the couples Royal spa treatment in the couples suite. It was a 210minutes treatment. Almost everywhere we go, we try the couples spa treatments and i can make comparisons. Like most other Hotels that have couples suites, they had a dedicated shower, steam room, bath area.... always nice.
The view from the suite was the middle of the kempinski area, the swimming pool and also the Central World building...
The treatment was nice and the products they used had a nice scent to them. The body treatment felt short though, as i forgot to tell them to reduce the facial treatment time and increase the body treatment time...but overall 4.5 Stars for the SPA!
Our last trip to Bangkok last year, we stayed at the St Regis.... if i compare, St Regis offers better service... food wise its close... Kempinski wins the SPA treatment experience... i cant compare Hotel rooms as here we stayed at the Residence... But St Regis has beautiful rooms and decor... Kempinski too has nice decor in their restaurants and lobby.....location, Kempinski wins... so close to Siam Paragon, Siam Centre, Central World... though both properties are so close to BTS stations...
It all depends on what your trip is for... for families, you cant go wrong with Kempinski...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.