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“Perfect location, Great room & services, great experience!” 5 of 5 stars
Review of Siam Kempinski Hotel

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Siam Kempinski Hotel
5.0 of 5 Hotel   |   991/9 Rama I Road, Bangkok 10330, Thailand   |  
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Ranked #22 of 754 hotels in Bangkok
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Perfect location, Great room & services, great experience!”
5 of 5 stars Reviewed November 28, 2012

Great location: The hotel is just right next to Siam Paragon (at the centre of Bangkok) and it's a good walking distance (& exercise) to Siam Centre (or the Central). Don't even need to bring an umbrella if it's raining! And you can spend a whole day (eating, shopping & spa) without the need to get into the horrific BKK traffic.
Room: I've stayed in the hotel twice, pool-access duplex room (got upgraded the 1st time, and just got the same during 2nd visit). Big room, bathroom, free internet access (limited devices)...
Food: Sunday brunch (both visits) - good food, can't even try everything... too full
Also tried the Sra Bua by Klin Klin, (both visits), wonderful experience again!

I travel quite often to bkk for vacation, and will definitely continue to stay in Kempinski and recommend friends to stay there.

Room Tip: The perfect one would be the pool-access duplex of course, but it's quite expensive. They have n...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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Ft. Worth
Top Contributor
60 reviews 60 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 26, 2012

As a frequent traveler to bangkok decided to stay here, and found the staff service is good, there very attentive and housekeeping works really fast getting your room clean. that being said

Few things to note if your going to stay here regarding taxi's, skytrain and breakfast here

1. Many taxi's I found in bangkok still don't know where this hotel is and wound up dropping me in front of the paragon many times including the one from the airport to the hotel ( make sure you get a hotel card from the reception to give to the taxi )

2. If your a breakfast person you'll be disappointed by the very limited selection of food, and if you do have breakfast make sure to recheck your a la carte order for food freshness because my server brought me my food within 2 minutes and my order for eggs and pancakes where not fresh, the pancake you should avoid as it was impossible to eat as it was so doughy

3. If you want to take the skytrain before 10 am be prepared to walk around the paragon mall instead of going through the mall because the mall does not open till 10 am and note there are no side walks around the mall just the road for cars and motorbikes

overall it was a good stay here but its only going to be a 1 time stay simply because at $350 usd a night, there are more hotel options to choose from with better locations and better conviences at anytime of day

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 25, 2012

Everything is very good. It is just next to the Paragon. The Siam Centre and Siam Square is 10 min away. The concierge is outstanding for arranging taxi to airport so you do not need limousine.
Breakfast has a wide variety with health consciousness in mind. Dinner - the Thai fusion menu restaurant inside the hotel is a must try.

Room Tip: If you buy things at Paragon you can ask for delivery to the hotel. Paragon has a short term disco...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed November 22, 2012

Location: you can't do better if you want easy access to shopping and the sky train. If you like tranquility, look elsewhere

Check-in: Upon entry, no one greeted us or directed us to the lobby, so we had to wander around for quite a period to find the reception desk. Desk clerk was reasonably efficient, but cold for a Thai hotel. No offer was made to assist with bringing luggage to the room, I dragged them myself while the clerk led the way with obvious disinterest. I don't recall ever experiencing this in what is claimed to be a 5-star hotel.

First impression of room: Modern, attractive, but similar to dozens I have stayed in around Asia. The stereotypical glass bathroom, but after seeing dozens of these around Asia it does not wow. Bathtub below average, relatively cheap, with a plastic-like feel and no surrounding area for toiletries. Room size was adequate (we had a Cabana Room), but not large by Bangkok standards. Walls are thin, we heard singing clearly from the adjoining room, voices at conversational level, and regular door slamming. There were mosquitoes in the bathroom, before we had opened the terrace doors.

Big issue for Cabana rooms: These rooms are standard size, but for a huge price premium you get direct pool access. This style is common around Asia, especially in places like Phuket and Bali. However, this is the first time I have ever been placed in a room that had virtually no privacy from the terrace. The three rooms (numbers 18-20) essentially share the same terrace, with a narrow walkway between .. no need to enter the pool to simply stroll to your neighbor's terrace and say hi or peer inside the glass doors. From room 20 terrace chairs, you are immediately next to room 19 chairs, no more than a few feet with minimal visual obstruction, and if both guests are outside at the same time, there would be little to do but stare awkwardly at each other from your $400 rooms. This arrangement might be acceptable if you already know your neighbors VERY well, or perhaps are an exhibitionist and/or looking to meet new, random friends.

The biggest issue - management: After seeing the lack of privacy, we visited the front desk and asked to be moved to another room [Note: as far as I can tell, rooms 18-20 are the only ones with what is effectively a shared terrace]. The desk clerk dutifully checked her files, then informed us that we could be moved to -- get this -- room 19, which is probably the only room with a worse privacy issue than room 20. Upon stressing that I was not happy with this solution, I was asked to return to my room and that I would hear from the night manager.

My discussion with the night manager turned what would probably be a 3.5- 4 star (being generous) rating into a 2 star. He was extremely condescending, even stating that "with all due respect, all of the pool access rooms have limited privacy". Clearly, anyone in the hotel industry using such words to a guest is displaying an utter lack of respect. He then commenced arguing, stating that I was wrong, and this was a non-issue that no one had mentioned before. Oh really, I replied? Then it is simply a coincidence that the ONLY rooms available for the next several nights are 18, 19, and 20? Wow, what a shock, every other cabana room booked except for those sharing a terrace. He continued to be argumentative until I eventually lost my temper and hung up. True European snobbery in full force.

Summary: I generally don't write reviews (created an account just for this one), and am overall reasonably accepting of issues that often pop up in my very numerous hotel stays, but arrogance and condescension is not something that should be tolerated from those at the top tier of the hospitality industry. The Kempinski overall has excellent facilities, a great location, and a resort-like atmosphere, but that is overshadowed by cynical and disrespectful management, a far cry from what is typically experienced at top Thai hotels (attitude clearly imported).

As an aside, I have also frequented the Kempinski in Jakarta, and it shares many attributes with the Siam Kempinski, including a great location and nice facility offset by indifferent service, so it would appear the same issues pervade the entire Kempinski group, at least in Asia.

Room Tip: If you choose a Cabana (pool access) room, make sure you insist that it is not rooms 18-20 unless yo...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 22, 2012

We just spent the weekend at this hotel and it was great start to finish.
When we arrived and checked in we were upgrade to a duplex suite, this room opened directly to the pool with a nice outside area with a couple of comfy chairs. I was great to be able to not leave our room and just roll in and out of the pool when we liked.
The room itself was amazing and huge, split over two levels the downstairs was a lovely living area and full bathroom with all the amenities you'd expect from a hotel of this caliber. Big flat screen tv with all kinds of entertainment access, including the ability to attach your iPod/computer directly to the system. Writing desk, Wifi, Mini bar, coffee machine, fresh fruit and seriously comfy sofas.
Upstairs the bedroom was again huge with another big screen tv a really comfortable bed and a beautifully appointed bathroom. Full size bath, his and hers sinks, a really large shower cubicle with a powerful over head rain shower and mirrors everywhere.
The air con was a little noisy but very effective and as with most hotels I visit things like tea and coffee are limited daily to one cup per person. Never understood this, I'm a two coffee in the morning person and although its easily requested this is something that seems to happen everywhere.
The hotel is very grand and has a beautiful entrance/lobby with several bars and restaurants on site. I only drank in one of the bars which was nice but I can't comment on the restaurants although they looked very nice.
The buffet breakfast was delicious and was included in our price but you can pay for it if not. The buffet was typically international although your average 'English breakfast' was to order but easy to do.
The pool is great and was virtually empty the whole time we were there, however it is very shallow (1.2m) which I guess is great for kids but more of a wallow for me than a swim. There are plenty of sunbeds around for those not lucky enough to have a poolside room and plenty of waitstaff around to order the obligatory cocktail while you relax under an umbrella!
We paid a little extra when we booked to have access to the executive lounge, set on the top floor it's a very relaxing environment with areas to sit and relax on some sofas and watch the news on the big screen tv and a more formal tabled area including 5or6 outside tables for those that don't mind the heat of Bangkok
Having executive club access meant we were able to go up for high tea and drinks and canapés at various times of the day free of charge (we paid extra when booking but we certainly got out monies worth!).
I would certainly visit this place again although I would stick to eating and drinking outside the hotel as it was all very expensive within the hotel. If you are feeling a bit rich or it is on a business trip where your costs are covered then apart from shopping less than 20m away in the Siam Paragon or another few minutes to get to Siam Discovery or MBK (this is the cheaper one and totally worth a visit for clothes, electronics and pretty much anything you can think of!) you'd never need to leave the complex as there would be enough variation in the multiple bars and restaurants to keep you from getting bored.
The hotel has a few golf buggies for getting you to Siam discovery and MBK in case you can't be bothered walking, takes about 5 mins and seem available all the time.

All in all an amazing trip in an amazing hotel and I will be back there on my next trip to Bangkok, if I can afford it!!

Room Tip: If you can afford the duplex suite you won't regret it and any of the pool access rooms are grea...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 16, 2012

This was the first hotel we stayed in on our honeymoon. It’s a very impressive hotel with a very large open foyer.

The room was fantastic and very spacious with views over the swimming pool. Spotlessly clean and a large bathroom made for a very comfortable stay.

The hotel staff were very friendly and the hotel even arranged a bottle of champers and a fruit platter for us when they found out we were on honey moon. The helpful hotel staff also arranged for a packed breakfast when they found out about our early checkout. The breakfast provided by the hotel was absolutely fantastic and catered for all tastes.

The hotel is ideally placed for local shopping centres such as the Siam Paragon and also very near to many excellent restaurants. I would definitely recommend staying here, but must admit this was a treat for us due to being on honeymoon and would normally go for a more modestly priced hotel.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bern, Switzerland
Top Contributor
56 reviews 56 reviews
6 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 15, 2012

A very beautiful and well-kept hotel, under German management. I liked the inner plaza, with a series of swimming pools surrounded by palm trees. Remarkable is, as well, the breakfast buffet (with a sometimes not very professional staff). Rooms very fine - it is however recommandable to always switch on the "do not disturb" button in order not to be disturbed by the personnel. Only criticism: there is no thai restaurant, except a sophisticated place where a Danish chef reiterprets in his way red curry (transformed into an ice-cream) and street food - some may like it, some may find it slightly ridiculous.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Siam Kempinski Hotel

Address: 991/9 Rama I Road, Bangkok 10330, Thailand
Phone Number:
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 754 hotels in Bangkok
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Siam Kempinski Hotel 5*
Official Description (provided by the hotel):
Siam Kempinski Hotel, the city-resort adjacent to Sa Pathum Palace, is part of Europe’s oldest luxury hotel group, Kempinski Hotels. Located next to Siam Paragon, this luxurious “resort within a city,” boasts 303 plush rooms and lavish suites. With its aim to create a sanctuary in the heart of the city, all rooms overlook lush beautifully landscaped tropical gardens awash with a cornucopia of flora and fauna, with 22 of them enjoying private access to the pools in the garden. In fact, it is the first and only hotel in Bangkok to offer the most unique and exclusive experience. ... more   less 
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