I went here a couple of days ago for a Japanese experience. I noticed that they did a tempanyaki menu. There was a central place where a chef was placed and was hoping the tempanyaki would be cooked in front as customers find this engaging. The experience left us feeling very deflated, there was life in the restaurant and as such I had to score this place 1 out of 5 for atmosphere. The senior waitress did not make us feel welcome, she did not engage at all, instead just stared at us . This restaurant was hard work compard to the other 3. What a shame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 15, 2012
Report response as inappropriate
Thank you for sharing your comments on TripAdvisor website following your visit at “Utage”.
I would like to offer my sincere apologies for the disappointment you have expressed regarding your dining experience at “Utage”. Whilst I can assure you that any neglect experienced on this occasion would have been as a result of thoughtlessness rather than intent, you have my assurances that the issues raised have been addressed to prevent a similar reoccurrence in the future.
In closing, may I thank you, once again, for taking the time to write. We are grateful for your support and do hope that in time, you may reconsider your position and choose to dine with us in the future.
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.