We had to stay a last day in Bangkok before my girlfriend had to catch her flight and we wanted a memorable but quiet place to spend a few hours, check out a few last minute attractions and head out to the airport in good time. This was our second or third choice since the first two were booked out and I am really not happy we chose this one.
Getting here from Khao San was a chore - you need a taxi since this is not near any skytrain or public transportation routes. You need to give your driver a map and even then it was hard to find. Really not worth the hassle unless you have a good few days and don't mind getting to know the neighborhood.
This is an old style vintage property - the doors are wooden and creaky, and walking in with your luggage is a difficult first encounter. The 'lobby' is crammed with a big reception that doubles as a restaurant and coffee joint. We had found a double room available on hostel world and decided to go directly to the hotel instead of going through the signup and registration process. Upon arriving, we were told no rooms were available. We were like, um, said something else on the internet 10 mins ago - upon which, the lady went, 'Ohh sorry, one room is available.' This slightly unsettled one went back to making coffee while the other one had to try very very hard to guide us through the sign up process - asking for our passports no less than 3 times for photocopies, taking payments, writing receipts, giving us forms to sign. Being done with all of it, we were very happy to finally be able to check into our rooms, when we were told no checkins allowed till 2PM. I requested an early check in because we had to get to the airport soon and she was nice enough to let us in early - she was nice enough, we thanked her and unloaded ourselves into the room.
The room was quaint and had well thought out touches but the a/c was a nightmare, turning off every couple of minutes as soon as the temperature had reached a set point. While I like being reminded to be mindful of energy consumption, having it imposed in such a brazen manner was definitely not a welcome touch.
Not long enough after we had checked in, the two girls came knocking on our door saying, they had made a mistake, someone else had booked the room online 2 mins before we did, and we had to move out!! We were like, WOW, what a wonderful place we have found ourselves in! Upon asking to speak to the manager, he said we shouldn't complain because they did us a favor by letting us in early! Upon being told that is highly unsettling for us and we would like to write about this experience, we were refunded our money and given the option to move into the dorms for 1 night free of charge. After all the goodwill, we were literally being pushed into a crammed dorm room against our will!
Long story short, we cleared the room in a few hours and I moved my stuff to the dorms. The dorm rooms are dark, hot (same issue with a/cs where pressing all the switches on the available remote doesn't do a thing) and the beds creaky to the point where it's hard to sleep! The showers are a pittance and I found myself asking, what cruel twist in fate had made me end up there.
It's a very very quiet hostel as well, with only the staff moving back and forth through its tiny halls - not a word, not a soul! The staff attitudes get hostile if you insist long enough and many are no less than grumpy at best.
Beware and beware unless this is the only kind of experience you are looking for!
Dorm rooms don't even come with breakfast!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 25, 2013
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This is the first time we strangely received the review from a person who didn't pay us anything while staying ..the review is based on all complimentary a reviewer received from us.
Unfortunately , it's pity that our good will and great effort as the highly responsible property failed to satisfy a person who just walked in without reservation while the rooms were fully booked ,
However,we willingly decided to help,compensate and exclusively accommodate the reviewer everything as request including
1.free two rooms :private ensuite room from 10 am -2pm( before arrival and check -in of the other guest)
& dorm room in night time
2. Using all hostel facilities for free
3.Early check in on arrival before midday
4. Late check out around 6 pm
However , we regret that we could not offer the reviewer free breakfast n coffee as request
With all free offers ,first we positively hoped that the reviewer would leave us with happiness and impression while spending two days in our hostel for free ( as reference we also asked the reviewer verified and signed that the fact that he stayed with us without payment for any cases)
In contrast ,as opinion of the reviewer ,regarding all negative comments for service and facilities which the reviewer used for free , all seemed underrated,we are really not sure the purpose of the review .If the condition of the hostel and room were not impressive as mentioned , as staying for free and with no condition to pay ,it's simply easy to decide and find alternatives instead of continuing spend the night for free with our property.
We do hope that this honest response will be the other true reflection to show the clear picture of the situation and thank you for your kind understanding .
Niras Bankoc team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.