It's our first time at this hotel. Once arrived, we were met by somewhat tired staff and the smell of cigarette at the lobby. After getting in the room, the smell of cigarette was even worse. We called and explained, and they sent one staff with deodorizing spray. Only after a few minutes of spraying, the cigarette smell was back and we couldn't bear a room with this odour as we were with an 8 month old baby so we requested a new "non-smoking room". We got a new room in building 1 which definitely was not a non-smoking room because the cigarette smell was there but much less than the first room we got so we decided just to accept that.
"You guys should have explained that a non-smoking room was not available at that moment, or maybe not available at all. If we were told the truth, I think we wouldn't be this much disappointed."
Now at the plus side, the location of this hotel is superb! It's near Thonglor BTS Station, although a 24-hour shuttle service is available free of charge whenever you need it - back and forth of course. The room was well cleaned during our stay, providing that we were with an infant and the room got messy every morning. Breakfast was good with a variety of western, Japanese and Thai food. Staff were actively doing what we requested (taxi, tourist info, etc.) The check-in and check-out process was flawless. And this place is really CHARMING!
We'll definitely come back again, but next time we hope we will get a real "non-smoking" room.
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