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“great location” 5 of 5 stars
Review of Renaissance Bangkok Ratchaprasong Hotel

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Renaissance Bangkok Ratchaprasong Hotel
5.0 of 5 Hotel   |   518/8 Ploenchit Road | Lumpini, Bangkok 10330, Thailand   |  
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Ranked #32 of 766 Hotels in Bangkok
4.5 of 5 stars 1,428 Reviews
Singapore, Singapore
Top Contributor
62 reviews 62 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
33 helpful votes 33 helpful votes
“great location”
5 of 5 stars Reviewed July 21, 2014

This is my first time staying in this hotel. The hotel is v near to the chidlom station. It was v convenient. The room was v comfortable but the pillows were v soft. We were upgraded to the executive level as I am a Marriott member. We were given adjoining rooms and we could walk through the rooms without going through the front doors. The hotel was stingy on the toiletries. 1 bath gel for 2 pax for the full day (2 showers). I did not go to the gym but my sisters did. She went to the swimming pool and found the water too cold but this is not a heated pool anyway. Breakfast was a usual 5 star hotel western spread; we paid 880 baht per pax as our room did not come with breakfast. The lift is a bit slow and u need a card to access the floor.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,428 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (323)
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Bangkok, Thailand
Top Contributor
129 reviews 129 reviews
44 hotel reviews
Reviews in 52 cities Reviews in 52 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed July 19, 2014

Recently spent 4 nights here for business... must say at the outset that the staff are excellent, everyone I interacted with was, without fail, charming, cheerful, chatty and pleasant. Nice and well equipped rooms, good breakfast as well even if they could do with more chefs at the egg station to avoid the queues. The location is pretty good for shopping but not if you want to walk to any of the 'party' streets, then you need a taxi or the BTS, and there is a station very near the Hotel. Its a modern hotel, the lobby is a bit odd and I am not sure it works I guess its meant ti be hip and chique but it comes over as a bit gloomy and dark.. but that's a small point. The Hotel is set well back from Sukhumvit Road and as such the hotel bar is pretty quiet as well. The swimming pool is a bit unusual, and not in a good way, as its set into the side of the Hotel, an has a roof therefore. A good and comfortable stay though which I enjoyed.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkvanderWielen, Asst. Directof or Rooms Operations at Renaissance Bangkok Ratchaprasong Hotel, responded to this review, July 20, 2014
Dear DAVID V,

Thank you for sharing your experience at Renaissance Bangkok Ratchaprasong in this forum. We are glad to read that you have a pleasant stay and enjoy the location of the hotel.

We appreciate your nice comments for our staff, our room, and our restaurant and that we really hope that our other guests will experience the same.

The hotel decors for modern and chic and we are sorry to know that it may not please your style. However, we are glad that your total stay was enjoyable.

We wish you a safe journey ahead and we look forward to welcoming you back to our hotel in the near future.

Thanks again for choosing to stay at Renaissance Bangkok Ratchaprasong Hotel.

Kind regards,

Thanida Pisarn
Asst. Director of Rooms Operations
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Phuket, Thailand
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 18, 2014

I've stayed there a few times in years past. This is the first time I've taken time to write a review on TA.

Modern, and well appointed hotel. "Club" rooms are very well presented and furnished well. Comfortable and large bed. Spacious working area. Spacious bathroom.

The lounge on level 21 offers a modern, yet relaxing and quiet place to work from, or to enjoy the delicious array of food presented for 4 hours from 4pm. The quality and selection of food was as good as any I've experienced in any other Marriott Group hotel's 'Club Lounge'.

Staff in all areas, but particulalrly in the 21st Floor Lounge, are excellent. Their friendliness and levels of service are exceptional.

The hotel's location gives easy access (4 minute walk) to Bangkok's BTS, or "Skytrain" as it's known. It's also a short walk to many outdoor eateries, bars and shopping malls, including the mammoth new Central World.

My only negative comment, and it is minor. Having praised the F&B fare on offer in the Club Lounge, the catering staff were rather too punctual (unusual for Asia) and too swift in removing it at 8pm. So on one evening, I arrived at precisely 8pm to find that pretty much the entire buffet was being removed. None of the staff thought to suggest, as I arrived, that they would hold on for a couple of minutes to allow me to make a quick sweep of the fare on offer. So, I was confined to a G&T and a glass of wine to accompany some cheese and buiscuits (which had not been cleared).

My fault for arriving right at the end of service I guess. But had the staff gone the extra mile and offered me a few more minutes, I'd have been wrting an "excellent" rather than a "very good" rating.

Room Tip: Higher floors give better privacy and potentially better view of the city skyline.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MarkvanderWielen, Asst. Director Of Rooms Operations at Renaissance Bangkok Ratchaprasong Hotel, responded to this review, July 20, 2014
Dear davidamacdonald8888,

Thank you for sharing your experience in this travel forum about your stay at Renaissance Bangkok Ratchaprasong Hotel.

We are pleased to read that you have a great time here, especially the location, the room, the club lounge, and our staff services.

We appreciate your constructive comments as they tell us what we are doing well and what we need to improve. Any area for improvement will definitely share with the hotel team to make sure the services we deliver surpass our guests' expectation.

We wish you a safe journey ahead and look forward to welcoming you to our hotel in the near future.

Kind regards,

Thanida Pisarn
Asst. Director of Rooms Operations
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Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed July 16, 2014

Just finishing up another 4 night stay. I was upgraded to a Corner Studio which is a really nice room. Not a suite but quite large with a couch and very large bathroom with 2 sinks which I am sure couples would love. Separate toilet room but all in glass, probably not how I would have done it.

Breakfast Buffet in Flavors is good and really great employees there to get you anything you would like. As many have mentioned the location is really good in that you can walk to two of the biggest malls or just a 3-4 minute walk to the Skytrain.

But the thing thats makes this Hotel stand out in my opinion is the Executive Lounge. Pemika the Manager and her assistants make you feel like a long lost friend. They cannot do enough for you and there is always something to snack on

But at 6pm they serve what they call Canapes. I call it be careful or you will have no need or no room for dinner. There are 5 or 6 varied Hot offerings every night along with salads,cheese, pastries etc.

A Full Bar is offered with a very nice selection of wines as well as spirits. And the Refrigerator is full of juices , sodas, water etc all day for you to have or bring to your room.

There are computers and printers for your use and the people there are happy to do anything for you.

They are what makes the Ren my first choice in Bangkok!!

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Singapore, Singapore
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 14, 2014

Stayed in a studio suite for 3 nights. Reasonably priced. An excellent location, very close to the BTS (chit lom) or you could just use the sky bridge to reach the various large shopping malls (paragon, central world, gaysorn, etc).

Room was nice and clean, modern of course. Wouldn't expect any less of the renaissance portfolio from Marriott. Breakfast was of a decent range.

Ultimately, what did it for me, was the excellent customer service. There were some initial mishaps, but what was more important was the quick and excellent service recovery (upon feedback). We were well taken care of. The navigator (concierge) was helpful & knowledgable.

All in all, an excellent hotel with excellent service!

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 13, 2014 via mobile

Nice location. Lots of shopping and restaurants in the area.
Great breakfast buffet, and nice exec lounge.
Lots to do in and around the hotel.
Was very noisy however, as there was a party of some kind going on in the hotel.
Overall a nice stay . Also stayed at the jw. Can't go wrong at either. I prefered the Ren, my wife the JW.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkvanderWielen, Director of Operations at Renaissance Bangkok Ratchaprasong Hotel, responded to this review, July 13, 2014
Dear Jalen500,

Thank you for taking the time to review the Renaissance Bangkok Ratchaprasong Hotel in this forum.
It is great to read that you thought our breakfast buffet and executive lounge were great. Thanks for your loyalty to Marriott and it is nice to read that you and your wife had a great stay at both hotels in the city.
Hope you will think of us again should you travel to Bangkok in the near future,

Kind regards
Blair Fowler
Director of Operations.
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Petaling Jaya, Malaysia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 9, 2014

Had a high expectation on this hotel having had great experiences in other Marriott property around the world. While most of the expectation were met, still there were some misses.

Good:
1. Great location to travel around the city with BTS and major shopping centers are just short walking distance.
2. Clean and spacious room. Love the bed and shower room.
3. Staff did try their best to provide solution to some of the 'hiccup' faced during our stay.
4. Very efficient and friendly front desk. Always try their best to help.
5. Good Wifi connection.

Bad:
1. Poor sound proofing with connecting room when i was woke by the banging noise from the room next door. Could clearly hear the TV noise and talking noise from the next room.
2. Need some maintenance with the facilities for the room. Head shower wasn't working properly and one of the phone is not working during our stay. In all fairness, they apologized and solved the problem real quick.
3. Limited breakfast spread though you could find different types of cuisines. Almost the same everyday.
4. Inconsistency service. Perhaps the most important thing i dislike about this hotel.
-Doorman was slow to open the car door for us when we first arrived and we've to carry our luggage out from the car ourselves.
-Those who's on duty at the hotel door rarely smile and greet us and would normally leave one side of the door open. Made me feel that they're just lazy to open it for you.
- Staff in restaurant where we're having breakfast never really greet us throughout 4 days when we entered or left. The only thing they asked was room no. and they'll just bring you to your table. While, you'll see they only selectively greet some of the diners.

Room Tip: Do not take connecting room because of the poor sound proofing wall.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkvanderWielen, Front Office Manager at Renaissance Bangkok Ratchaprasong Hotel, responded to this review, July 12, 2014
Thank you for sharing your experiences at Renaissance Bangkok in this forum. It saddens me to read that you encountered with several issues including inconsistency service and facilities in the room were not working properly while staying with us. We do have very high standards of service level and schedule of maintaining our facilities. We do apologize for any inconvenience. In addition, we use our guests feedback to ensure that we continue to deliver the highest standard of service to our guests and will certainly share with the team to ensure that your issues are taken seriously.
I am glad to read that you like our hotel location and our rooms. Thank you very much for your compliment of front desk associates. They are really great assets to our hotel.
We hope that you will choose us again on your next visit to Bangkok and we really look forward to welcoming you back in the near future.

Safe travels ahead and kind regards,

Chutinart R.
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Bangkok Ratchaprasong Hotel

Address: 518/8 Ploenchit Road | Lumpini, Bangkok 10330, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Bangkok
#22 Spa Hotel in Bangkok
#26 Family Hotel in Bangkok
#30 Luxury Hotel in Bangkok
#38 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Renaissance Bangkok Ratchaprasong Hotel 5*
Number of rooms: 333
Official Description (provided by the hotel):
At the Renaissance Bangkok Ratchaprasong Hotel, guests are greeted by a 200 metre exotically landscaped driveway that leads them to our iconic blue glass building. Set back from the hustle and bustle, you're in Bangkok's most vibrant neighbourhood yet secluded in your very own oasis. The hotel is a stone's throw away from Central Chidlom, Central World and Siam Paragon, Bangkok's swankiest malls, and just around the corner from the Chit Lom BTS Station. โรงแรมเรเนซองส์ กรุงเทพฯ ราชประสงค์ยินดีต้อนรับคุณด้วยทางเข้าน้ำตกยาวกว่า 200 เมตรสู่ตัวโรงแรมซึ่งมีความเป็นเอกลักษณ์ด้วยตัวตึกสร้างด้วยกระจกสีน้ำเงิน ใจกลางย่านธุรกิจ และเป็นศูนย์รวมแหล่งช้อปปิ้ง ทั้งห้างสรรพสินค้าเซ็นทรัลชิดลม ห้างสรรพสินค้าเซ็นทรัลเวิลด์ สยามพารากอน และร้านค้าอื่นๆ อีกมากมาย เดินทางสะดวกสบายโดยรถไฟฟ้าบีทีเอสสถานีชิดลม ... more   less 
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