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“Bankok” 4 of 5 stars
Review of Novotel Bangkok Fenix Silom

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Novotel Bangkok Fenix Silom
4.0 of 5 Hotel   |   320 Silom Road,Bangrak, Bangkok, Thailand   |  
Hotel amenities
Ranked #198 of 750 hotels in Bangkok
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882 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 29, 2013

Maintain the name of what a usual 4 starred Novotel could be. Nice room, small yet cosy. Clean and modernise. Breakfast was lousy as compared to Furama Silom with little varieties. However the gym equipments were new and up to date. Swimming pool were also small. Poorly located as it sits at the end of Silom just beside the expressway. No near to any train station. Getting a cab is not a problem but Silom rd is always jam.

Overall im satisfied with the hotel itself but not the location. The price was also acceptable

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review, December 2, 2013
Dear vinc3nt_19,

I would like to thank you for your recent visit to Novotel Bangkok Silom and glad to learn that overall you had a good experience stay with us especially for the room and the breakfast.

Thank you for your review, we look forward to your return.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 29, 2013

Loved this otel. Well located near the train station. Also close to shopping areas. Few min Taxi ride to Shopping district and also has good rooms and service. Centrally located so easy to find Cabs and also is very close to the famous Sky Bar at the Lebua Hotel

Room Tip: Doesn't matter which room you pick. they are all the same pretty much
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review, December 2, 2013
Dear wiredin247,

I would like to thank you for your review. Delighted to hear that overall you were satisfied with your stay. I also appreciate you sharing your concerns.

Thank you once again for your feedback, we hope to see you again at Novotel Bangkok Silom.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 25, 2013

This was our first visit to Bangkok and booked our hotel via Hotels com. Good price and very good value. Room was clean and well kept. Breakfast was included and the selection of food excellent. The staff are very friendly and helpful. Would recommend this hotel for city visiting. The elevated railway is 10 minutes away and easy to use. We did eat in one evening and found the evening menu very good and well priced.
The room did have a safe, hair drier, air con, tv and was cleaned every day.
The hotel pool is small but okay for a quick dip and some sun time but loungers are at a premium.Travel time from the airport by taxi is about 45 minutes. To walk into the center of Bangkok takes a good hour+ but is not straight forward, not for the faint hearted or anyone with mobility issues. Would use this hotel again if we ever visited again.
Local food courts are good.

Room Tip: Higher rooms are quieter.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review, November 26, 2013
Dear Chris H,

I would like to thank you for your recent visit to Novotel Bangkok Silom and glad to learn that overall you had a great experience and memorable stay with us especially for the room, food and the friendliness of the staffs.

Please rest assured I will take great pleasure in sharing your feedback with the rest of the team whom are already eagerly welcoming your next return to the land of smiles.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Top Contributor
65 reviews 65 reviews
58 hotel reviews
Reviews in 56 cities Reviews in 56 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed November 22, 2013

Booked an executive room and got the 19th floor, very nice and good service, free minibar and breakfast included in the price. Rooms are a little small but fine for most people. Location is fantastic and staff are really helpful.

Hotel should state though what type of view you get as our booking said 'city view' and while technically we did get a city view its more of a river view and the main city was on the other side, as I stayed there before and had river view last time I was expecting a city view this time... a minor detail but the city view is much more interesting!

WiFi was again slow but seemed to work continuous which is rare for thailand as internet generally cuts off often in Thailand...

Room Tip: Ask for city view room (same side as elevators)
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review, November 24, 2013
Dear mhcd_2000,

We are so happy that you chose us and that we were able to provide you with such a great experience with our rooms, facilities, and service!

However, I am very sorry to hear that the internet was slow. I will be sure to share your comment with our IT manager so that we can improve in the future.

We all are eagerly welcoming your next return to the land of smiles.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bruges, Belgium
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 20, 2013

Price/qualtity the best hotel I've done in Bangkok. Cheap. Great breakfast. Great rooms. Good location. Allround perfect. Nothing more I could ask for. Especially for that price. On the same trip I stayed in the Lebua on the other side of the road. And have to say, that except for the rooftop bar. All of us prefered the Novotel. And at 1/4 of the price that's saying something. So, feel free to book this hotel, without having second thoughts. It rates 3*, but I'd say that it could compete with most 4* hotels.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review, November 20, 2013
Dear CrazyBunny1980,

It is pleasing to hear you were satisfied with our hotel.

Please rest assured I will share your feedback with the rest of the team whom are already eagerly welcoming your next return to Novotel Bangkok Silom.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager




Thank you for your review, we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Bangkok Fenix Silom

Address: 320 Silom Road,Bangrak, Bangkok, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#113 Business Hotel in Bangkok
#148 Luxury Hotel in Bangkok
#161 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Official Description (provided by the hotel):
Novotel Bangkok Fenix Silom is part of the Novotel chain of Hotels. This international four star hotel is located in one of the most vibrant areas of Bangkok. Positioned in an ideal location for both leisure and business travelers, the hotel is only a stone’s throw from the vibrant commercial, shopping, jewelry and entertainment area of Silom, Bangkok’s exciting downtown district. ... more   less 
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Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok

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