Well I am glad you enjoyed the hotel and it was good to have you with us. Of course I’m sorry that the Thai massage didn’t go down so well.

I almost most always suggest guests to try a Thai massage rather than an oil. You can find a decent oil massage in many parts of the world but not so with a good Thai massage.

A Thai massage is not necessarily relaxing and comforting at the time. That’s not the purpose – it’s a true health massage and can be uncomfortable during the process. Oil is a much more relaxing option but doesn’t have the same health benefits.

Some customers find a Thai massage difficult and unpleasant – they are tense and their muscles hard. Consequently, they tense up and find the whole process unsatisfying.

Having spoken to my therapist (who’s been working with us for about 3 years) she felt that the client was rather fighting the whole experience. So upon consideration an oil massage in a private air controlled room would have been better.

Our spa is a covered area adjacent to the pool and depending on our neighbors, can be a little noisy ( it’s a rather exuberant time of the year). The origins of Thai massage would have been an open sided sala in a temple – it’s important to have the body warm when they work on you.

Anyway, it’s important for us to get this feedback for which we thank you and we will try harder and smarter in the future. Perhaps we need to guide our guests in their selection more intelligently.

With best regards

David