This is my 2nd stay in President Palace, staff were not helpful most of the time. We were kind of invisible upon arrival to the hotel, the Frontdesk didn't notice us as there were 2 of them who were attending to a guest, I repeat, a guest. the 2nd Frontdesk Agent only noticed us after a couple of minutes, check-in was slow and a hassle. Hotel seems to be short on staff, English was lacking, they had difficulty understanding simple question and requests.
We were given a smoking room on the 5th floor, near to the elevator and next to service lift, we could hear doors banging, people walking along the corridor and all their communications.
We called the Frontdesk and requested for a late check out art 2pm, she was somehow reluctant but the request was granted though. There were no further instructions about the late check out request, so the next morning I approach the Frontdesk to reconfirm my late check out request just to make sure that everything is in order however the lady at the Frontdesk did not acknowledge me nor my question but instead, she attended another guest who was behind me for check out.
Nevertheless, above all these, hotel location was alright, accessibility is fine, price was okay, hotel was clean, furniture in the room was rather old, we were given a complimentary late check-out and last but not least, we do appreciate some of the assistance we receive from your Guest Services Team or Bellman, not forgetting the Housekeepers and those from Champions Bar & Restaurant too.
***It seems that the feedback I wrote on my first stay was not read or attended too as I encountered the same experience as my first stay.
- Official Description (provided by the hotel):
- Located on the hip Sukhumvit Soi 11, President Palace is perfectly positioned with Nana BTS skytrain station, shopping, dining and entertainment outlets within walking distance. It features 236 spacious rooms and for a little more privacy Club Floors and a Club Lounge. Facilities and services include a fitness centre, pool and pool bar, Business Centre services, a restaurant, function room and more. Present your keycard for exclusive discounts and/or free entrance to select restaurants, bars and hospitals. Songkran which is celebrated in Thailand from 13th - 15th April is the traditional New Year 's Day. The most obvious celebration of Songkran is the throwing of water upon others. Come and celebrate this season by staying with us as we offer something special to our guests who book the Special Promotion up to 30% discount. ... more less
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