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“luxed out in metropolis” 5 of 5 stars
Review of VIE Hotel Bangkok - MGallery Collection

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VIE Hotel Bangkok - MGallery Collection
5.0 of 5 Hotel   |   117/39-40 Phaya Thai Rd, Ratchathewi, Bangkok 10400, Thailand   |  
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Hotel amenities
Ranked #30 of 766 Hotels in Bangkok
gold coast
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“luxed out in metropolis”
5 of 5 stars Reviewed November 2, 2009

my 13 year old daughter and another parent and teenager ,and I stayed one night on our way to Dubai
we did not want to get back on the plane! Plane and simple - we had a beautiful room, perfect service, THE best bed after a 9 hour flight and peace and quiet that was unimaginable in a metropolis that is Bangkok
I can't wait for another stopover in Bangkok to stay again and sample the beautiful Aigner toiletries!

  • Stayed September 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
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Auckland, New Zealand
Top Contributor
63 reviews 63 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed October 31, 2009

We stayed at the Vie for 4 nights back in June this year on our way back from Europe. As we were to celebrate our 9th anniversary, I spent a lot of time researching a hotel in Bangkok wanting it to be just right.

I booked a room with 2 double beds via Expedia. On being shown to our room, it had two single beds. We spoke to reservations and explained that we had booked a 2 x double bed room (as per the printed reservation I had with me).

We were told that the hotel did not have double beds and it was a mistake on the Expedia website. If we wanted anything other than a twin room, we would have to pay an extra 1,412 baht per night. That's a considerable amount of NZ$'s.

Since it was a special occasion being our anniversary, we were not happy with twin beds. However, not believing we should have to pay extra just to get one bed, we had discussions with reservations but were forced to pay for a room with one bed in it.

At the time I thought that totally unacceptable behaviour from a supposedly 5 star hotel. This was clearing not our fault and we should have been moved to another room with no charge. In my vast experience of travelling the world, I have never been asked to pay extra money for a double bed over twin beds.

In addition during our stay:

* our airconditioning broke down twice
* there was a VERY bad smell coming from the drain in the toliet. Even though we mentioned this twice to the front desk, nothing was done about it. It smelt like the worst public toliet I had ever been in to. We ended up having to put a towel over the drain to try and weaken the smell.
* the plug in the hand basin wasn't working
* out of our 4 night stay, we were only given a turn down service with chocolate on 1 night.

After having to pay the extra money to get one bed, we then had to put up with the above problems.

On returning home I have subsequently gone online and double checked what the online booking sites say. EVERY site that the Vie Hotel is registered under states that you can book a twin room, a room with 2 beds or a king room. Even their own Accor website states that you can book a room with 2 double beds.

I have written to the Vie twice, once to the hotel directly and once via the Accor site. I have never received any response. I was seeking a credit of the money we were forced to pay.

It makes it even worse to read all the reviews to see that a lot of people have been automatically upgraded without even asking!

A very disappointing stay.

  • Stayed June 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QSM_VIEBKK, Management at VIE Hotel Bangkok - MGallery Collection, responded to this review, November 13, 2009
Dear Brooks 1098,

Thank you for your recent feedback on VIE Hotel Bangkok during your stay with us back in June this year.

It is with regret to learn about your experience that the bedding configuration has tarnished you stay with us and apologise profusely this incident.

Your correspondence on this matter has not reached the hotel for reasons unknown and even after attempting to trace it back we have not been successful in finding the relevant information you have sent to us.

In relation to the various issues you have mentioned we are pleased to inform you that being a new hotel your comments in question have now been rectified by our contracted companies who have gone through each room floor by floor to eliminate any further hardware out standings such as you mentioned. Housekeeping standards have also been tightened for the turn down after your feedback.

Again our sincere apologies and thank you for your feedback in question.

Warm regards,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
150 reviews 150 reviews
46 hotel reviews
Reviews in 94 cities Reviews in 94 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed October 22, 2009

We stopped for one night in Bangkok on our way to Europe. My wife does a lot of research to find the most suitable places to book for our holiday accommodation etc. Her efforts paid off yet again because the VIE Hotel was a great choice.
They upgraded us to a suite and so we spent the night in spacious luxury. The suite had two widescreen TVs, a large sitting room, spacious bathroom, etc. I wish we could stay in such luxury all the time.
The hotel seems to be quite new. It is located near the centre of the city, close to a metro railway station and close to some major shopping centres.
We were very impressed with the hotel's restaurant. I particularly enjoyed the breakfast in the restaurant.
In the lobby, they provided free WiFi access but I sometimes had trouble getting a connection.
Bangkok is such a frantic, busy place. It seems that every taxi driver has a cousin who owns a jewelry store or a tailor shop and so the taxi driver wants to take you to his cousin's shop rather than where you want to go.
When we arrived safely back at our hotel after each outing, we felt that we were right at home. It was like a safe haven away from the heat and the traffic.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 14, 2009

We were upgraded to a 1 bedroom suite with a great view over the city. Huge living area, very comfortable beds, chocolates on the pillow each night. Excellent breakfast and we also enjoyed free Wi-Fi and "Thai tapas" with drinks in the lobby 6-8pm..Skytrain station a few steps away, and the beautiful Jim Thompson house a 10 minute walk along a small khlong.
19 yo son enjoyed live music in the "Rock Pub" next door every night..highly recommended as a top spot to stay in Bangkok

Stayed September 2009, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 13, 2009

We stay at Vie for only one night as a buffer stop to Hua Hin. And the hotel was totally exceed our expectation. The location of the hotel was wonderful. Walking distance to Siam shopping district, just cross a bridge, about 5 mins walk to Siam center. And the hotel set right next to the BTS stop, 1 or 2 mins walk. The quality of breakfast was best we ever had. And the decor of the room was decent. Beautiful design and had a great view from the room. We were also upgraded to suite.

Spa was okay. But, the hotel was very generous to gave a 50% discount! so, can't complaint. Service was great.

will surly stay there longer next time.

  • Stayed October 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 6, 2009

Stay here for 3 nights, had no problems locating the hotel. It's useful that it is opposite Asia Hotel and right next to the Ratchathewi BTS station (very convenient). Cab fare to the hotel was about 250THB plus a 50THB surcharge (note that the driver did not take any expressways so we did not incur any toll, might be because traffic at that time of the day was not too bad). Cab fare back to the airport cost 350THB in total.

Check in was smooth, welcome drink served helped too.Had an upgrade to a suite, it was very spacious/gorgeous. Had a good view of the pool and main road and the room was surprisingly quiet despite the hustle and bustle outside. Service was impeccable and discreet, staff were friendly.

Had breakfast included, quality and variety were decent. They have an in house spa, gym and rooftop (of adjacent building) pool. Gym was quite nice and well equipped. Did not get a chance to go for a dip or try their spa services though the pool looked inviting.
Rooms/bathrooms were very clean, everything was quite new and in good condition. The very comfortable bed and heavy curtains which shut out all light helped us get a very good sleep. Wireless internet in the room is available at a fee, but there's is a 'business' floor where you could access it free.

Location of the hotel was a major plus point. It's a stone's throw away from the Ratchathewi station, one stop away (or a 10 min walk) from Siam (where shopping can be done at Siam Paragon, Siam Square, MBK etc). You could also cab elsewhere as the hotel is pretty central and accessible, wouldn't cost much to do so.

  • Stayed October 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
australia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 4, 2009

We have just stayed at Vie for a total of 8 nights... 2 lots of 4 with a week in Hong Kong in between. We absolutely LOVED it. We arrived in the wee small hours of the morning, were met and tranferred by the hotel limo and driver and on arrival greeted by a receptionist who was as fresh and friendly as someone who may have just begun a 1000 a.m. shift. Our room was stunning! HUGE... comfy beds...beautiful inen.... quiet. We also noted a few minor dings and bruises in such a new building [ as noted by previous reviews ] but felt kind of sad that other guests had probably not treated the accommodation with the respect and it deserved[?]
Meals were excellent. Breakfasts had everything you could want, and the dinners we had were delightful - especially the a la carte [steaks...dare i say.... were unreal!!]
Service all round was without fault - not over-the-top "cheesy" but discreet, quiet and calm.
I agree that tuk-tuks and cabs were not generally familiar with the hotel, but either showing the hotel card and or explaining that it was opposite the "Asia" got you back safely and quickly.
The decor......YUM!!!!!
Vie spa...... Mmmmmm!!!
My only minor suggestions: make it known that you have access to tours by way of contacting the Concierge AND include a hairdryer and adaptor in each room.

  • Liked — ambience
  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about VIE Hotel Bangkok - MGallery Collection

Address: 117/39-40 Phaya Thai Rd, Ratchathewi, Bangkok 10400, Thailand
Phone Number:
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Spa Hotel in Bangkok
#24 Business Hotel in Bangkok
#28 Luxury Hotel in Bangkok
#30 Romantic Hotel in Bangkok
#31 Family Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — VIE Hotel Bangkok - MGallery Collection 5*
Number of rooms: 154
Official Description (provided by the hotel):
VIE Hotel Bangkok, a member of the MGallery Collection, is a chic designer hotel, conveniently located in the heart of the city, consisting of 154 duplexes, spacious rooms and suites. It is just steps away from the BTS Skytrain Ratchathewi station and within walking distance of a range of budget to luxury shopping malls such as Siam Paragon, Platinum Mall and MBK. The hotel offers unrivalled services and facilities, including VIE's own bath amenities, free Wi-Fi in-room and in public areas, a rooftop swimming pool, fantastic dining options with La VIE - Creative French Cuisine and YTSB - The Best Sushi Bar in Bangkok, VIE Spa, fitness at VIE Fit, and meeting and wedding venues. Recognitions and awards include "Best Boutique Hotel", "Trendy Hotel in Asia", "Best Urban Hotel", "TripAdvisor's Excellence of the year 2012 & 2013", 4 consecutive years of "Thailand's Best Restaurant 2010 - 2013", "The Expedia(R) 2013 Insiders' Select™ List" and Now Travel Award 2012 - 2013. ... more   less 
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Also Known As:
Bangkok Vie Hotel

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