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“Impressive guest service skills & strategic locations” 4 of 5 stars
Review of Citin Pratunam Hotel by Compass Hospitality

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Citin Pratunam Hotel by Compass Hospitality
3.0 of 5 Hotel   |   88/19 Ratchaprarop Rd | Thung Phayathai, Ratchathewi, Bangkok 10400, Thailand   |  
Hotel amenities
Ranked #326 of 772 Hotels in Bangkok
1 review
2 helpful votes 2 helpful votes
“Impressive guest service skills & strategic locations”
4 of 5 stars Reviewed November 23, 2013

Was there with a rather large group of friends, 7 paxs in total.
As it is the 3rd recurrence visits to citin, everything turns up rather smoothly. Route to the hotel from the airport took approximate an hour, while the GSO were rather friendly and courteous. Offer to store our luggages due to us reaching hours earlier from the suppose check in time.
Our 3 nights stay were splendid as we are able to get to our desire shopping compounds with mere 10mins walk. Even those stalls are selling delicacies that are tasty and economic, just directly outside the hotels.
Will definitely be my choice of accommodations whenever my Visits to Bangkok

Stayed January 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prawit C, General Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, November 29, 2013
Dear Shou C,

We would like to say thank you for the feedback regarding your recent stay with us at Citin Pratunanm and we were delighted to know that your stay with us was an enjoyable one. You and friends are most welcome here at Citin Pratunam and we are looking forward to seeing again in the nearest future.


Yours sincerely,

Prawit Chokamnuay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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743 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Mumbai (Bombay), India
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 18, 2013

We had checked into the hotel on 17th Nov Early Morning. We thank the staff for allowing us early check in.
Room Given is in other premises of Citin " Sagar Citin" . We are said " King Size bed is in Sagar Citin ".
We were given Room 2702. Locker in the room was not working. That room Stinks.Every time you leave your room and enter again, it stinks badly. Call the Housekeeping and get room freshners applied. Again and Again. We wanted to change the room, but had to wait for the next morning to get it happened.
Finally we changed the room next morning

Room 2
Everything is nice now but a problem of water blockage in the shower area.

Cannot change the rooms again for a 2 night stay.

Things are petty , but important too.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prawit C, General Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, November 29, 2013
Dear ketan n,

Thank you very much for your feedback following your recent stay with us. My apology for any inconvenience caused during your stay at Citin Pratunam. I will look into the area of your comments and rectify to ensure it's not going happen again to our value customer.

Once again, thank you for staying with us we hope that your next visit Bangkok will include us and that we will have chance to welcome you again with Thai and warm hospitality.


Sincerely yours,

Prawit Chokamnuay
General Manager
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Perak, Malaysia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 17, 2013

Small hotel but clean and friendly staff. Vegetarian breakfast with very few choices of food. The location of this hotel is very good. Cheap clothing wholesale shops just 10 minutes away and thousands of them connecting each other. Big shopping malls are also within walking distance. Fantastic place for shoppers.

Room Tip: On the first night we were given 2 single beds but the beds were too soft. The king bed was a bette...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prawit C, General Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, November 29, 2013
Dear LilyLIngTeh,

Thank you for spending of your time to write and share your feedback to others. We are delighted to know that your stay with us was an enjoyable one. Yes, Citin Pratunam is located in the midst of the wholesale shopping market, just a door step way. Our breakfast is difference to others hotel. We serve Vegetarian breakfast which is very healthy to the body.

Once again, thank you for staying with us at Citin Pratunam we hope your future visit Bangkok will include us and that we will have chance to welcome you again with Thai and warm hospitality.


Best regards,

Prawit Chokamnuay
General Manager
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Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2013

The hotel is good and clean. Staff are friendly. Located in a place with easy access to Indian Food and Pratunam wholesale market and Platinum Mall. Staff are very helpful in transferring my luggage to the train station (to Suvarnabhoomi airport), just a couple of minutes away by walk.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prawit C, General Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, November 29, 2013
Dear Srinivas G,

Thank you for spending of your valuable time to write and share your feedback following your recent stay with us. We are glad to know that your stay with us was enjoyable and your gracious compliments will be shared with the entire team.

Your kind patronage of Citin Pratunam is much appreciated. We hope that your next visit Bangkok will include us and that we will have an opportunity to welcome you back with warm and Thai hospitality.


Yours sincerely,

Prawit Chokamnuay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 6, 2013

Was there on the 31/10/2013, Thursday. I was so excited to show my 2 friends who had never been to Bangkok. We were excited and was looking forward for the hotel as heard the hotel was splendidly clean and updated like the ones in KL.
And so we search for the hotel. Takes ages to find the hotel as the google didn't read such hotel and the google didn't work well in Pratunam. Guess its too many electronic disturbance ahahhah. anyway that was find until we reach the hotel.
"NIGHTMARE" starts to haunt us. the front office staff was unfriendly, (plus she is so mean) and she shouts she didn't talk -.-
And so we went to the room and to found out that the room is tiny and its dirty in a way.

There is cockroach. the aircon didn't
work. there is no channel on the tv so it practically a tv with no entertainment. Might as well don't put a tv in the room.
I don't care and went out with all my friends for dinner and lil shop. it was shocking that Bangkok sleeps early. 8pm shops starts to close down.

The hotel SPA and massage is crappy. the staff is caressing you not massaging you. ANNOYED!!.

WORSE BIG IMPACT for me.... no offense to the vegetarians... the breakfast is vegetarian.. Im was stun but eat anyway perhaps it might be nice. But I was wrong.. the food taste like moth balls and yoghurt is like 1969...

Yuck!!!!

Citin Pratunam is a disaster cause all the staff are not friendly and don't smile nor even greet and look as us like we owed them money..
To all whoever wants to stay in this hotel, Please think about it. short term is ok but not long term.. The tu-tuk drivers always touting in front of the hotel to CON you. be careful cause the staff at Citin Pratunam won't do anything to help or chase them away.
Please save your money and stay at A-2 House, First hotel or GLOW or even Bayoike sky,suites. if you are staying in Pratunam.

Thats all the rating from me for this hotel is Minus zero.

Go somewhere else.

Room Tip: If you wanna stay here, get a standard room is find and ensure the number of pax is according to wha...
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  • Stayed November 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prawit C, General Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, December 7, 2013
Dear Taurusguy06,

If all complaints came from the reason that we charged you extra money for having more people stay in your room then I have nothing to explain but anyway we have to thank you for spending of your valuable time to write and share your experience with others,

We will go into the area you mention and rectify to ensure it will not happen again to our value customer.


Regards,

Prawit Chokamnuay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 29, 2013 via mobile

Chose this hotel on a friend's recommendation. The staff at Citin were very polite and sincere when delivering their service to guests.

You can expect the staff to send your bags to your room. To access the lift to your room, you will need to tap your card in the card sensor. A security feature that set your mind at ease that chances of strangers loitering around the hotel rooms is nearly impossible.

We were allocated the room at level 5 that came with a king size bed. The room was small, but basic amentities were there. There was a safe in the wardrobe too.

Citin provide tuk-tuk service to platinum mall. Be sure to catch it before the others do!

Food is abundant during the night should you wish to have supper. The night market operate till 8 plus to 9 with some good bargains. A walk along the long street of street stalls and to the nearby malls in the night with some friends is also a good alternative if you do not want to stay in the hotel.

The downside of citin would be its location. It can be quite a walk from the nearest BTS station. And most cabby wouldnt know where is the hotel unless you tell its situated near baiyoke.


Overall, i am rather satisfied with the level of service they provide. Certainly will return to Citin again.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prawit C, General Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, December 7, 2013
Dear JeOlivia,

Thank you very much for your feedback following your recent stay with us and we are delighted to learn that you had an enjoyable stay. Your kind compliment will be shared with the entire team.

We hope that your next visit BKK will include us and that we will have chance to welcome you with warm and Thai hospitality.


Sincerely yours,

Prawit Chokamnuay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 26, 2013

I have stayed at the Citin three times the first I really enjoyed it very close to the markets and the rrom was very clean.This time it has really deteriorated . I stayed one night and left ,The room was scruffy .I would never go back there again.The only plus is that it is close to the markets but there is another hotel just across from it that I stayed in cheaper and very nice.

Room Tip: I woulnt go there
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  • Stayed August 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Citin Pratunam Hotel by Compass Hospitality

Address: 88/19 Ratchaprarop Rd | Thung Phayathai, Ratchathewi, Bangkok 10400, Thailand
Location: Thailand > Bangkok
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Spa Airport Transportation
Hotel Style:
#82 Spa Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3 star — Citin Pratunam Hotel by Compass Hospitality 3*
Number of rooms: 126
Official Description (provided by the hotel):
Nestled in the heart of the city's vibrant Pratunam neighbourhood, Citin Pratunam features 126 studios designed in a modern style. Facilities and services include 24-hour reception and security, WiFi Internet connection, in-room electronic safe, LCD flat screen TV with satellite channels and more. Additional facilities include Citin Cafe which serves vegetarian fusion cuisine, Citin Spa for those tired feet, a sauna and gym. Within walking distance or a short ride by our free tuk-tuk shuttle service are Pratunam Market, Platinum Mall, Pantip Plaza, Central World and more. ... more   less 
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Also Known As:
Citin Pratunam Bangkok
Hotel Citin Pratunam

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