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“Poor Service, Better Places to stay” 2 of 5 stars
Review of Rikka Inn

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Rikka Inn
3.0 of 5 Hotel   |   259 Khaosan Road | Phra Nakorn, Bangkok 10200, Thailand   |  
Hotel amenities
Ranked #308 of 764 Hotels in Bangkok
Cape Town Central, South Africa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Poor Service, Better Places to stay”
2 of 5 stars Reviewed October 10, 2013

My friend and I were looking for a nice place to stay and she booked this online but it turned out to be very average, and when we complained about the standard of the room the attitude of the staff made it a very unpleasant experience. I would not stay there again.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RikkaInn4you, Manager at Rikka Inn, responded to this review, October 12, 2013
Dear guest,

We would like to thank you for your valuable feedback.
I would like to offer my unreserved apologies for those parts that did not reach your expectations.
I'll investigate and improve the hotel service to all guests. Thank you,

Sincerely,

Management Team, Rikka Inn Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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691 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Hanoi, Vietnam
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 8, 2013

We stayed in this hotels for 3 nights in April 2013. Overall experience was this is a nice, clean hotel in the middle of Khao San Road.
Best thing about the hotel is the location and a small pool on the roof.
I would stay again in this hotel if Khao San Road area is the destination.

Room Tip: Higher floors have less noise (from music bars nearby)
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RikkaInn4you, Manager at Rikka Inn, responded to this review, October 8, 2013
Dear Guest,

Thank you for your most thoughtful review and we are delighted that you enjoyed your stay with us! It is always wonderful to hear when a guest is pleased with the product.

We truly appreciate you taking the time to write such a wonderful review and look forward to welcoming you back in the near future.

Yours sincerely,

Management Team, Rikka Inn Bangkok
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kathmandu, Nepal
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 6, 2013

We stayed at the Rikka Inn for one night in late August and the hotel did the job well.
For what we paid, we were happy to sleep in the room that we had. Clean comfortable and just the right size. The bathroom was fine and everything was in working condition. The hotel is right on the spot and central if you want to be in the hub. The receptionist was also helpful. There are two computers on the ground floor, free to use... however they are very slow. There is free WIFI.

The rooms at the further back are better in terms of noise... our room was half way back and we could still faintly hear the loud noises from the main road. It's not that bad as its something that comes attached with staying in Khaosan Road.

We didn't have enough time to check out the pool.
I'd definitely stay here again...

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RikkaInn4you, Manager at Rikka Inn, responded to this review, October 8, 2013
Dear Guest,

Thank you for your most thoughtful review and we are delighted that you enjoyed your stay with us! We would like to apologize for any inconveniences occurred during your stay and we'll fix free computer service at the lobby faster.

Once again, thank you for staying with us and sharing your feedback and I will be sure to share your comments with my team, especially with front office team.

Yours sincerely,

Management Team, Rikka Inn Bangkok
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bruges, Belgium
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 4, 2013

We had a good stay in this great located and oil-machine managed hotel. Basic but clean rooms with good aircon. Lovely pool area on the roof.

On Khoa San Road so hard to be better located but with soundproof walls so the noise on Khoa San doesn't bother you.

Staff was professional, fast and knew what they were doing.

Very recommendable hotel. Rather strange this hotel doesn't get better reviews

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RikkaInn4you, Manager at Rikka Inn, responded to this review, October 6, 2013
Dear guest,

Many thanks for the positive feedback,
Thank you so much for reviewing us and we look forward to welcoming you back again sometime soon. Your review will be of great use to future guests to relate our consistency of service and product.

We will certainly look forward to welcoming you again when next you visit!

Kindly regards,

Management Team, Rikka Inn Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 4, 2013

Great location on Khao San Road, very clean, safe and easy to access a lot of the tourist hot-spots from here. The room was a little small (as there was 3 of us) but we were out all day and night so this wasn't an issue. Would recommend it and stay here again.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RikkaInn4you, Manager at Rikka Inn, responded to this review, October 6, 2013
Dear guest,

Many thanks for the positive feedback,
Thank you so much for reviewing us and we look forward to welcoming you back again sometime soon. Your review will be of great use to future guests to relate our consistency of service and product.

We will certainly look forward to welcoming you again when next you visit!

Kindly regards,

Management Team, Rikka Inn Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midleton, Ireland
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 20, 2013 via mobile

Central location & extremely good value at €11.50 ea a night!! Stayed in a twin room. Roof top pool is beautiful. Staff were very friendly & helpful. Hotel is basic but very clean. Good air conditioning. Location really is top class. Would highly recommend!! Will stay again!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RikkaInn4you, Manager at Rikka Inn, responded to this review, September 24, 2013
Thank you very much for leaving a review of our hotel.

We are very pleased to read that you enjoyed your stay at our hotel and even found our services improving and roof top pool is beautiful. Staff were very friendly & helpful. We will share your comments to our team for further encouragement.

We hope to have to pleasure to welcome you back again as a guest, in the near future.

Kindly regards,

Management Team, Rikka Inn Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 17, 2013

Comfortable, affordable, and right in the middle of the action. We were hoping to squeeze as much as possible into our two day stay in Bangkok, and Rikka Inn's location on Khao San Road allowed us to cross many things off our list in a short time span (night markets, street food, massages, day trip to floating market and elephant ride, bars, restaurants, shopping, easy walk to the major wats).

The room was small, but it had free wifi, refreshing AC, and a mini-fridge to keep our water (and beer) cool. The bathroom left a bit to be desired, but chalk it up to cultural differences (no separation between shower/sink/toilet, so it gets pretty wet in there). We never did make it up to the rooftop pool but bumped into several others in the elevator that said it was nice. The staff were pleasant and helped us find our way around. Overall, just what we needed, and the price was right.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RikkaInn4you, Manager at Rikka Inn, responded to this review, September 24, 2013
Dear guest,

We would like to thank you for your valuable feedback.
We would like to apologize for any inconveniences occurred during your stay.
We appreciate your comments and we will do our best to improve our service.
And we will do our best to keep our reputation.

Once again, thank you for staying with us and sharing your feedback.

Sincerely,

Management Team, Rikka Inn Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rikka Inn

Address: 259 Khaosan Road | Phra Nakorn, Bangkok 10200, Thailand
Location: Thailand > Bangkok
Amenities:
Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#57 Best Value Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3 star — Rikka Inn 3*
Number of rooms: 86
Official Description (provided by the hotel):
Rikka Inn : New Budget Hotel with a Touch of Style On Khaosan Road. Superbly located right on Khaosan Road. Very convenient- shopping, dining, clubing. Breathtaking outdoor roof-top pool. Room equipped with private bathroom with hot shower, air-conditioner and satellite TV. Simple,sleek and stylish decoration with relaxation atmosphere. Clean rooms and great value. ... more   less 
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Also Known As:
Rikka Hotel Bangkok

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