I felt exploited at Le Meridien. I was assigned a room that stank badly of mildew. I should've realized something was up when the front-desk person enthused about what a great room it was and suggested that I show myself up. I did, and got a powerful whif of the stink as soon as I opened the door. After contemplating whether I could live with the stench for two days, I returned to the front desk, explained the problem and asked to be put into another room. One was ready in 15 minutes.
Seriously, though, a room in such awful condition should never be assigned to a guest at a luxury hotel. Le Meridien needs to clean up its act.
The next problem was getting Internet service, which was included in my room rate. I had made reservations through the SPG site. When I called down to ask how I might get on the Internet without paying twice, I was told that Internet service was not included in my room charge. When I explained that indeed it was, I was again told that, no, it was not, and that I would have to pay again for it.
So I stormed downstairs and embarrassed myself by screaming at the manager, who actually handled my temper with grace. He requested that I prove Internet service was included with my booking, which I did. I should never have had to. Whatever happened to the business adage that the customer is always right? At Le Meridien, it has been replaced by the adage, "The customer is a wallet that needs to be emptied."
Case in point: Two days later, upon checking out, the front desk person again insinuated I was lying and that I would have to pay again for Internet service. She held to this line even after I explained all the trouble I previously had regarding this issue. Only after I lost my temper for a second time in her lobby did she bother to check if I was telling the truth.
In between, there were several other problems with the room. A sink that would not drain. A blow dryer that would only work on low. A refrigerator so full of beer and other over-priced beverages that I could not fit in any of my own convenience store-bought drinks. A key card that worked fine opening the door but refused to work in the elevators, in which guests were going up and down to other guests' floors while trying to get their card to be accepted. Stained carpets. A kingsize bed that was really two old twin mattresses pushed together, each of which had a deep droop to them.
And then there is the neighborhood. It stinks worse than room 2022. In fact, it stinks like [--], of which there is plenty around ... fresh piles on the sidewalks and not-so-fresh piles already stepped in and tracked up and down the sidewalks. While walking down one of these sidewalks on the lookout for some place I could exchange some currency I almost kicked a sleeping dog curled up right in the middle of the sidewalk. Then, upon dodging it, I realized it wasn't a dog but the dirtiest human being I have ever seen.
Knowing this, why would anyone ever want to waste precious vacation days staying in such a squalid neighborhood?
The answer will wake you up at about 2 a.m., when other guests, along with their girlfriends du jour, all of them laughing and hooting, start returning to the hotel from the go-go bars along nearby Patpong. Apparently, Le Meridien offers a girlfriends du jour-friendly policy.
- Official Description (provided by the hotel):
- Located in Silom commercial district and just metres from the energetic Patpong Night Market, Le Meridien Bangkok offers 282 guestrooms and touch screen IP phone. An innovative restaurants, a bar and a stylish lounge entice guests with menus introducing stimulating cuisine, creative cocktails and an international range of coffee blends. Also available are the intimate meeting rooms, a unique lifestyle floor with Spa, fitness and outdoor pool. ... more less
- Reservation Options:
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- Also Known As:
- Le Meridien Bangkok Hotel Bangkok