This review is long overdue but just wanted to share my experiences in this very nice hotel. I 've stayed here several times in the past years but this review will not be done if no date is given so I just chose April 2012. But actually I stayed here since 2009 til late 2011. I know Bangkok quite well and have stayed in different hotels for the past decades so I already have my preferred hotels. But one day a travel agent friend asked me to try this hotel -residence instead of my usual choices. He said I would be impressed and I was. For the past 3 years I've tried different room types and of course, the Grand Suite is impressive with all the amenities.
I like the hotel for: the washer/dryer and the lobby's espresso coffee machine that now serves hot chocolate also! I also like the hand sanitizer sprays before the elevator. The doorman will always assist you with taxi and even write down the plate number. I once ordered room service and food was brought up promptly. Breakfast is more than substantial, now with many choices with a good Japanese food selection at the back.
However, when one gets into the "main" breakfast time then it can be very noisy and chaotic with long lines specially on the bread selection and dessert area. I also had to ask for artificial sweetener which is not on the breakfast table top.
Going back to the hotel from Central World area by taxi , don't get the taxis on that side because the taxis will have to go a bit around because of the traffic and flow. Instead, cross to Big C area infront and get a cab from there so that you are now going just straight. But mind you, very few taxi drivers know this hotel so best bring the hotel card and tell them "Four Seasons" as focal point. So that you can direct the taxi driver to enter the street.haggle for less than 100 Baht. When taxis are hard to find, try the tuktuk( open motorized cab) for same price.
One is given a tasty fruit drink on check-in which is a very nice gesture. However, I've had issues with the deposit amount on check-in,which even if refundable is still bothersome, and sometimes the reception ladies are not that helpful. On my last stay I specifically requested my travel agent to ensure I can get to the room straight on arrival because I would be coming at 6am from a long trip from Europe.I know hotel policies on check-in times and rates, but I was assured that the hotel had approved this. Sadly I was refused to use the room unless I pay the corresponding day rate because no request was made. Eventually the hotel relented after a strong complaint from me and travel agent who gave the name of the hotel reservations supervisor who approved this. Overall it's still a very good place to stay in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your kind recommendation.Your kind recommendation are very appreciated,
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I will bring your suggestion to rectify our hotel and share your comment to our all staffs in order to enhance them to try harder to improve and to make your next stay with us as much enjoyable.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.