I am writing this letter first thing I touch down to Singapore due to the urgency and would like to express my greatest displeasure regarding my hotel stay in Taipei. This is the first time my wife-to-be and I are going to Taipei and is indeed a privilege to have such an encounter.
We were on a 8 days 7 nights trip for a wedding photoshoot and would like to experience the well-known Taiwanese warmth. We stayed with Yo-lai hotel located at NO.23-1 ,SHUANG CHENG STREET , TAIPEI , TAIWAN , R.O.C for 7 nights and even upgraded our room to one of the top few range to show our support, furthermore, we did not have nasty requests as we would like a pleasant stay. On the day of check-in, the hotel requested us to pay the full amount; we gladly obeyed to pay all in cash.
It turned out otherwise. The room as no Wi-Fi as it claims and the room was smoky each time we came back to the hotel. To make matter worse, on the last day of stay, the hotel charged us for over-stay. First of all, we were not informed on any check-out timing throughout the 8 days of stay. I then requested to speak to the manager to explain to him; he ended up demanding me to pay the penalty and threaten me that he will cancel the transport to airport. He hang up my call very rudely without even discussing with me personally. Feeling helpless, I requested from the service counter if I can call my bridal studio located in Taipei for advise and the service officer shove me off to use a public pay-phone.
I hope you can understand the helplessness we felt as a first-timer to Taipei and is this how a tourist should be treated? Is it the kind of service we should receive? My wife and I were indeed very upset over the whole incident and sincerely hope we can get an answer/ good explanation from the top management.
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