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“Excellent Staff” 5 of 5 stars
Review of Cosmos Hotel Taipei

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Cosmos Hotel Taipei
4.0 of 5 Hotel   |   No.43 Section 1, Zhongxiao West Road, Taipei 100, Taiwan   |  
Hotel amenities
Ranked #48 of 467 Hotels in Taipei
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“Excellent Staff”
5 of 5 stars Reviewed February 17, 2014

1)The hotel is located just a few steps from the Taipei Main Station. Shopping is thus easier. 2)Restaurants around the hotel area is plentiful, especially at the Taipei Station.
3)Room is clean, quiet with very strong WiFi even stayed at higher floor.
4) Staff is the asset of the hotel. Just ask and your request will normally fulfill. Very friendly staff.
5) Breakfast is good, but should explore the local food around the hotel if you are bored of the same food,
6) stayed for the 4th time and will definitely stay there of my next visit,

Room Tip: You can always ask and the staff will normally fulfill your request.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, February 21, 2014
Dear davidsitagap,

We are glad you enjoyed your stay with us, and I'm especially happy to read your praises of the staff as they are our greatest asset and we strive to provide warm, attentive service to all our guests. We strive to make all of our guests feel at home and like they are part of the Cosmos Hotel – Taipei family.

Thank you for your positive comment and look forward to welcome you back in the near future.

Sincerely,

Kevin Tseng
Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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716 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2014

1st of all, this is a very good hotel to stay, very convenient, MRT, 7 eleven, Starbucks is just walking distant away. Staff is very friendly and helpful, room is very clean, bed is very comfortable, breakfast is nice. Our 1st stay was in 2012 and amazed. Then we back here again in 2013.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, February 13, 2014
Dear O4624IAericl,

Thank you very much for your warm compliments. I am delighted to hear that you enjoyed your stay. Your comment helps us to continue maintaining our efforts to offer every guest a great stay.

Thank you for coming back to Cosmos Hotel-Taipei. We look forward to welcoming you back soon!

Sincerely,

Kevin Tseng
Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 7, 2014

The location is super as it conveniently located right next to the Taipei Rail station. It is a decent and clean business hotel. The bed was comfortable. However the wifi connection is slow sometimes. Anyway will stay there again if going to Taipei. Definitely recommend to others.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, February 10, 2014
Dear aliceyyy

Thank you for taking the time to express your thoughts and concerns. We are very happy that you had such a great experience here at the Cosmos Hotel-Taipei! It makes us proud to know that our comfortable room and convenient location make you impressive. However, I am truly sorry for the issue you had with the WIFI connection. Most of the time the connection is stable because the improved construction was completed last year. The router is provided at the Front Desk. We always encourage our guests to contact the front desk if they have some problems with WIFI connection.

Once again, thank you for your support and recommendation, and we hope to see you again soon.

Sincerely,

Kevin Tseng
Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 5, 2014

We stayed there for 4 nights, having booked the room from the internet. What we didn't realised was that the room size was superbly small!

However, we must commend that the sleep was good, rooms were clean and neat with sufficient amenities for us. What we like was the environmentally green initiatives such as placing the shower gel in the bottle that is fixed to the wall, so that they do not have to keep changing disposable bottles like other hotels.

Location wise was great, next to the Taipei main station, which makes it convenient for us to get back after a long day of walking around the city. There is no lack of food in the area as well, though if you really want something local, you'll have to hunt for it (there's a breakfast stall right below the hotel along the street).

Room Tip: Don't get the cheapest and smallest room if you like something more spacious.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, February 8, 2014
Dear yatsing

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback.

All of our room descriptions are accorded to our official website. We are sorry that the room size haven’t met your expectations. We appreciate you taking the time to tell us both the positives and the negatives you experienced during your stay as this is our best resource of improving guest satisfaction.

I am thrilled that you enjoyed our convenient location and clean room. That is what we hope to hear from the guest.

We look forward to your next visit to Cosmos Hotel-Taipei. If there is anything we can do to make your next stay more comfortable, please do not hesitate to reach out to me at gro.cosmos@cosmos-hotel.com.tw

Sincerely,

Kevin Tseng
Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 31, 2014

Cosmos hotel is a older hotel and the lobby has a very "elegant" feel to it, check in was a pleasant and easy process the lifts are old and slow however they do the job. (Sometimes there can be a wait for a lift).
We stayed in a VIP room which was located on 17th floor, it was nice having a customer service desk on the floor, upon entering the room it was slightly smaller than first expected but that's okay, the bed was good however it was extremely dusty and almost seemed like it had not been used in a while, we had noticed the room had a distinct odour to it? By the 3rd day we realized the toilet was leaking all over the floor, hotel staff were more than happy to relocated to another room which was a deluxe one, this room was much bigger and had 2 TVs a couch and was a lot nicer however once again the room was dusty and also carries this wet / mouldy smell.
As for the TV there is only about 2 channels in English that are not news and the quality of the picture is not always good, But hey who comes to a hotel for the tv!.
The buffet breakfast offers a wide variety of Asian food however there is very limited selections of non Asian food, the food that was offered was very nice however the breakfast buffet does not change at all so it can get slightly repulsive, staff are very eager to pack everything up and have everyone out by closing time which is an early 9:45 am.

I probably would not stay at this hotel again due to the above however the location is unbeatable being so close to main station MRT HSR.

Staff are friendly and happy to help.

Hotel is very overpriced for what you get.

  • Stayed January 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, February 6, 2014
Dear Bennyg94,

Thank you very much for your detailed review. However, I was disappointed to read that some details kept you from thoroughly enjoying your stay. I sincerely appreciate your comments regarding the cleanliness of the room as we truly welcome both positive and constructive feedback. I have noted your suggestions and will share them with our teams as opportunities for improvement. I would encourage our guests to contact the front desk if they'd like to make a change. We are happy to offer a great accommodation as long as the room is available..

Regarding the issue of the breakfast, I sincerely apology for any inconvenience caused to you.
Your comments have been reviewed by our Food and Beverage team to use in their training plan. Also, we will continue to add new diverse style of food in order to satisfy the needs of customers in the future.

We truly value our guest’s comment and strive to meet the needs of each individual. We look forward to having opportunities to serve you to your complete satisfaction. We hope that we have second chance to serve you, and please don’t hesitate to reach out to me at gro.cosmos@cosmos-hotel.com.tw before your next trip to Cosmos Hostel – Taipei so that we can offer you an impressive accommodation.

Sincerely,

Kevin Tseng
Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valencia, Spain
Top Contributor
99 reviews 99 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed January 27, 2014

The hotel is right in a great place, next to train and bus stations. Only a few stops from the markets, from the 101 building... All very reachable!!! The staff are fantastic and always ready to help. They can book a taxi (prepaid) for the airport for 300 NT o, if you leave early and miss the FANTASTIC buffet, they even give you a take away box (croissant, tea in a pack, banana...) so NO complaints about them at all. The room was great, big, with plenty of space, jacuzzi, great shower and wonderful toilet (self heating system even!). Loved it all the way!

The only downside is that I was upgraded to the VIP room (yes!) but funny enough, there seems that there was some kind of machinery in the roof and the hissing sound was quite strong. Sometimes it stopped and it was a relief, but it was quite annoying to sleep

Room Tip: I was at the top floor and it was pretty noise (sounded like an engine) so it was annoying having it...
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, February 3, 2014
Dear Agarratequevoy,

Thank you for taking the time to give us a 5 star positive review. I am delighted to read your praises of the service you received during your stay at our hotel. Our main priority is for all our guests to experience an exceptional stay. It seems that we’ve met your standard.

However, I would like to apologize for the inconvenience caused to you regarding the noise from the machine. Thank you for informing us of this issue so that we can know what aspect should be improved. I can assure you that I have immediately reviewed this point with the teams involved.

We value your patronage and look forward to welcoming you again in the future.

Sincerely,

Kevin Tseng
Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnham-On-Sea, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 21, 2014

We stayed in the hotel for 15 days over X'mas and New Year. Staff was most helpful. Rooms were nice and clean. Family quad was perfect for our children. Buffet breakfast was great every morning. Will come back again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, January 26, 2014
Dear Basiland,

We are very happy that you had such a great experience here at the Cosmos Hotel. It makes us proud to know that our awesome staff and breakfast as well as the room impressed you.

Our hotel prides itself on excellent service and superb location. Especially thank you for the kind words about the staff. They really do their best to keep our guest as comfortable and happy as they can. As for the abundant breakfast, we will continue to add new diverse style of food in order to satisfy the needs of customers. We are so glad that we’ve met your expectations.

Once again, thank you for your positive comment and we hope to see you again soon.

Sincerely,

Kevin Tseng
Guest Relations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cosmos Hotel Taipei

Address: No.43 Section 1, Zhongxiao West Road, Taipei 100, Taiwan
Location: Taiwan > Taipei
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #48 of 467 Hotels in Taipei
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cosmos Hotel Taipei 4*
Number of rooms: 225
Official Description (provided by the hotel):
Established in 1979, Taipei Cosmos Hotel is located right next to the M3 Exit of Taipei Main Station and has a great geological advantage as it is a transport hub where MRT (Mass Rapid Transportation), THSR (Taiwan High Speed Rail), Taiwan Railway, bus, and public transportation meet. Dedicated in offering friendly, thoughtful and professional services for many years, Cosmos Hotel Taipei is preferred by international tourists and businessmen and a designated gathering place for many organizations and agencies with its stable and committed food and beverage quality. Tourists or businessmen will feel right at home while staying at the Cosmos Hotel Taipei. ... more   less 
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