We stayed in this hotel for three nights in March 2013 as an extension after our Taiwan East Coast tour group disbanded. After five days of five star hotels with the tour group, this was a little step down as expected. My Orlando travel agent recommended this hotel to save us money, and she was correct both on good location and value. However, a Hotel.com booking problem excluded us from using the hotel breakfast, so we did not have any experience with any of its restaurants.
The hotel offered very friendly staff and my accented Mandarin helped communications over pending purely on English as another US reviewer pointed out. It was not impossible with English, you just had to find the right staff member. We were put up in a suite for the first night because they did not have a suitable room available (did not understand how it could happen since we had prepaid months ago!) The suite was quite a bit more spacious than the “king bed deluxe” room we moved into on the second and third nights, but it was not much more comfortable. Actually, we liked our regular room better. Though quite small square-footage-wise, everything worked and it felt cleaner. We did not appreciate that we had to move since it cut into our city exploration time. Few additional notes for potential travelers: terry cloth bathrobes were only “available” in suites; a very detail price list in the guest book on every item in the room – obviously a lot of their clienteles were packing things away; only one hand towel and one bath towel for each guest – no wash cloth even upon request!
There are also many positive attributes to this hotel also. The top of the list should be location, location, location. It was close to banks, convenient stores and good restaurants. The best was its proximity to the MRT (subway) station which make exploring Taipei so much easier. The second was the price of the room. To me, after comparing to many other big cities around the world, their prices as a four star hotel were really a bargain in considering the cleanliness and sleep comfort of the room. The third was the helpfulness and pleasantness of the staff, with only one or two minor exceptions. I had staff went out of their way to find information for restaurants of specific cuisines, tourist spots, shoppings and general information of night markets. We also enjoyed a lot on their invitation to the monthly happy hour event on Wednesday evening. We expected some drinks and light snacks, but instead, we were treated with nice wines and beers plus full dinner grade meals. Unfortunately, most of the clients at the hotel were part of some Japanese tour groups and they did not take advantage of the good deal. We were two of a very few customers with many staff members who were eager to hear feedback from us, so we had great conversations.
Would we stay there again if we return to Taipei? My feeling now is very likely (over 60% positive), but I would do some more research for other alternatives first. Be careful if you book a room through Hotel.com. Everything you expect should be spelled out clearly on paper. What a representative told you or promised you over the phone did not hold water once you arrived at your hotel!
Some previous review also mentioned the business center. My experience with it was on the day I wanted to check-in for my flights for my connection at LAX. The center on the third floor was not manned even though the door was wide open. There was only one very old XP desktop with small screen and Chinese Internet Explorer. Although I could type English characters on the keyboard, I was never able to log onto my Delta account and did the flight check-in. I eventually had to resort to my Android tablet via the hotel’s wifi, but I could not print out the boarding pass by doing that. The best thing to do would probably asked a staff member on the front desk to help because they checked me into China Airlines flight using the Chinese log-in on the front desk computer.
The hotel windows were well insolated from street noise. So, rooms facing the main road on higher f...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 17, 2013
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First of all, the entire team of The Gala Hotel thanks you for choosing our hotel during your stay in Taipei. We are also grateful that you took time to write this great and helpful review, gave tips and advices.
However, we regret that you didn't have the chance to taste our 2 restaurants and we apologize for the inconvenience you may have encountered during your sojourn. During our useful discussion in our Happy Hour Time, we were aware of the drawbacks of our Business Center. I am glad to tell you that it had been updated with the newest devices.
We value very much your support, suggestions as well as your positive feedbacks. It encourages us even more to do our best in order to continue deserving such high praise. Our vision is to build strong, lifelong relationships with our clients. Your comments help our entire staff to learn what our customers appreciate and deserve.
Thank you once again for your review, we hope to have the pleasure to welcome you back at the Gala Hotel in the future.
Guest Relations Officer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.