I must admit that this hotel has impressed me for its beauty and the courtesy of the staff. It is brand new, and this may explain some of the glitches that I experienced. But it is really a splendid hotel. Upon arrival I was upgraded to a room which while not a suite, it was large and perfectly designed (room 1820). I enjoyed every moment of it. The toilet (sorry but it's true) game me some moments of fun while I tried to understand how it worked, being iper technologic (and I run an IT company!) to the point of intimidation..... But everything was beautiful: the furniture, the bed (extremely confortable), the way the room was partitioned, the barthroom, the shower and bath tub area, with a buil-in-wall TV... all splendid.
The hotel coomon areas are also very nice, with important marble status, beautiful sofas and a very nice breakfast area which also becomes the buffet type restaurant for lunches and dinners.
The fitness centre was good, even if as it often happens even in modern hotel the gym area was not big and lacked the crunch equipment. I did not see the swimming pool but one colleague informed me it was good.
So, let's come to the glitches: the TV system is slow, very slow.... not very nice to work with.
The laundry service, probably because it is part of such new hotel, did not work properly: I left my laundry in the morning, was not returned in the evening as expected. No problems, but the day after, when I was about to leave the hotel, the laundry had not arrived yet. I called, they could not understand well (they spoke little english), anyway I thought they understood. Half an hour later, room service arrived asking if I had laundry to give. I explained no, I have laundry who I should get back. It finally arrived again half hour later, when I was about to leave the room. I must say though that when it arrived it was perfectly presented.
The last glitch: the hotel Japanese restaurant on the 5th Floor: Yamazato. Super expensive, and not the right quality for the price I paid. Yes, ingredients were all good and the Teppanyaki service and presentation perfect. But at 180$ per person, I expect absolute perfection, and something which makes me faint (not the bill, which effectively did make me faint. Btw, Yamazato sounds like Ammazzato, which in Italian means "killed"... I wonder if it is correlated with the bill....).
The above said, I will definitively be back.
My room 1820 was really great
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.