We just returned from Taiwan and the Sky Lantern Festival, and chose to stay at the Grand Hyatt using points. The hotel is grand in size with a resplendent marble lobby that is enormous. The Club Lounge was relocated onto the second floor whilst under renovation which, although a little awkward, is staffed by attentive, well informed and helpful staff. They helped us lock down travel details to Pingxi and find other things to do without a hitch.
The Club breakfast was very good with a lot of variety. We had personalized omelettes, fresh fruit, cheeses, pastries, etc. The Chinese food was very good too. The evening snacks were equally yummy and diverse.
In contrast, the room was worn and smelled of old age. We changed rooms but it didn't help. You can see the partition behind which the renovations were occurring, but to their credit, we never heard a peep! We could definitely see the age in the tarnished, old-style shower enclosure, water-damaged wood trim, etc. I think the remodel job will likely match the splendor of the lobby and look forward to the much needed work.
The hotel lobby level staff were inconsistent helping us get taxis and only once spoke to drivers to confirm that they knew where we wanted to go, and only once gave us a taxi number receipt.
We purchased a Seven-Colored Jade vase from a shop on the lobby level. It was absolutely gorgeous, and we bartered a good price on it too. The jade is unique to Taiwan and either heavy or lightweight and translucent. The staff were very helpful and even gave a wheeled carry-on for our purchase at no cost.
I have to say that even though the hotel was under renovation, I would come again to the Grand Hyatt Taiwan versus a return trip to the Grand Hyatt Macau where the Staff were rude, unhelpful, cold and unwelcoming. They refused us access to the Club and did not even bother to help or make us feel welcome. It is unfortunate that the Grand Hyatt has such inconsistent training and delivery, especially with rooms $300-450 USD per night!
Please note: the bed was very hard, which is actually pretty typical in Asia, and when we asked if we could change rooms, they moved us, but the bed was still very hard. Their solution? Housekeeping not only moved everything, but they put an incredibly soft mattress cover (or two?) on for us and we slept like babies! Did I mention how awesome the staff at the Grand Hyatt Taipei were ?! We will be watching for the remodel to finish and planning for a return trip!
- Official Description (provided by the hotel):
- Grand Hyatt Taipei is a luxury Taipei Hotel which anchors the city's most vibrant commercial centre in the Xinyi district. Adjacent to Taipei 101 Mall and Financial Tower, this Taipei 5 star hotel is conveniently linked to the Taipei World Trade Centre, the Taipei International Convention Centre and the Exhibition Halls.The grandeur of the atrium lobby, entrance and driveways projects the luxurious image of Grand Hyatt Taipei, where the design concept is centered on embracing the local culture. while also offering grand, luxurious and innovative style.The hotel's guestrooms and suites have a residential ambience offering scenic views of Taipei 101, the mountains and Taipei city, while our Grand Club rooms provide added luxury and personalised services. The residential, apartment-style suites on the top floor of the hotel provide distinct and exclusive accommodation, as well as stunning views over the city. Grand Hyatt Taipei is a city hotel that offers a variety of culinary choices in its multi-cuisine restaurants and bars. Food and beverage options include Chinese seafood and grilled US prime steaks. Visitors can also unwind in relaxing and luxurious bars. Grand Hyatt Taipei is home to extensive meeting and event facilities, including a magnificent pillar-free Grand Ballroom and the grand residence, Taipei's unique residential-style multi-event venue. All venues are professionally equipped and the hotel can host any event, from a private seminar for eight to a large convention for 1,200. Grand Hyatt Taipei also offers the best in luxury hotel recreation, including two 24-hour gymnasiums and an outdoor heated swimming pool. ... more less
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- Also Known As:
- Grand Hyatt Taipei Hotel Taipei
- Taipei Grand Hyatt
- Hyatt Taipei
- Taipei Hyatt