It was our first time staying at this hotel. We stayed for 8 nights in March 2012 at the Executive Floor.
We checked into a corner room which had a bad smoking odour that lingered throughout the night.
I called the Duty Manager and she explained that her staff would try to remove the odour the next day when we are away at work.
True enough, the odour was no longer in the room when we returned in the evening!
The Lounge service was impeccable.
The staff was always eager to assist and listen to the guests' needs. Even though the hotel has a Neo-Classic design which is rather dated, the hotel service is warm, genuine and sincere.
One small problem, the walls and ceilings are rather thin, so when 12 Floor has a corporate event which involves lots of music and singing, the corner room at the Executive Floor will pick up the noises and it can be rather difficult to sleep.
Other than that, Imperial is an established hotel in Taipei built in the 1960s and has been renovated, where the staff is clearly proud of its hotel heritage and are attentive and caring. Even the apprentice students who work there for their university attachments are serious in their work and most willing to help guests with road directions and suggestions for travelling.
Tip: The Japanese restaurant does a mean desgustation meal and the Japanese chef will plan the menu for you according to the seasons. The food is so fresh, bought from the market the morning itself! You just need to make a booking three days ahead. This degustation meal is little known to many, but if you have time to enjoy one, try it.
The lobby bakery is also very famous, and the types of bread are varied and very interesting! Hotel guests get a discount.