Upon reaching the so-called Hotel, our trip was ruined by it. We booked online via agoda and paid the Superior Deluxe Room. When we checked in, the room was super small. Basically when you opened the door, it's the bed within 1-2 steps. And the first thing we saw was a thick collection of dust on the wall ledge. We checked the other areas upon seeing the dust and realised that the handle of the bathroom door was loose, some minor stains on the towels plus the dusts again, on the air ventilation in the toilet. The chair in the room was smaller than a normal stool. We were in fact calm about all these until we went to the counter. We asked if the room was standard room and the lady at the counter replied yes. We reverted very nicely that we booked and paid for superior deluxe and the reply was that every room is almost the same! We had one thought in mind then~WHY the different PRICE if all the room is almost the SAME? She offered us two other rooms for us to view and see if we wanted to change, we went to check...the room has no windows one thing which is not a big matter...the thing is,it stinks of smoke. The lady told us that they cannot control what the customers want to do in their room~ and while we are deciding if we should change rooms, the lady called and rush us to return the keys. In addition, she told us that we have used the room and because of that we cannot change room anymore. The sad thing is~we called Agoda and still they refused to refund us money or charge us standard room price. we have to pay for 2 nights stay although we only stayed for a night and we actually sourced for another hotel last minute. Totally felt being SCAMMED. There are alot more affordable and nice hotels out there people, just don't go to this hotel. Looking at those corridors remind us of those scary movie motels... and ya, only level 6 is newly refurbished i think...and the reception is located on the 4th storey. Definitely will not go back to this hotel nor will book hotel through Agoda again.
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