I stayed in the hotel for 6 nights recently with my mother and we were both impressed by the service. It is indeed a service with a heart, not those pretentious kind. Staff stand up when they see a guest and show real concern to help. There was one day that I had to leave my mum in the hotel because I needed to attend a meeting. Claire,Karen and Lilian took care to make sure my mum was comfortable and safe. They also ensured that the room was kept clean and tidy. 8-) On the first day while we needed to take a taxi, David ran out to see if we needed help and ensure that we were in safe hands. Staff readily came to help us
Besides the convenient location, clean and modern facilities, we think the excellent service is one important factor that determines whether we will return again. The helpful and smiley staff (wearing little antelope horns in view of Xmas) really made our trip memorable.
Keep it up Cityinn II! Jia you (keep it going in Chinese)!!!
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