The Royal Penguin Hotel exceeded all our expectations in a hotel. Our room was spacious, clean and comfortable. It had the usual coffee making facilities, which you often don't see in Asian Hotels. The bed was very comfortable.
The bathroom has, as well as a shower a huge bath. I'm 6'3" and could lie in it comfortably. And it's wide enough for two big people.
They also boast of 24 hour electricity, and that is something to be proud of in Kathmandu, believe me. Having to try and go clothes shopping in the town, when the power kept going off, and shop assistants having to get torches out to be able to see, is no joke.
The food in the restaurant is really good and plentiful. Had a steak one night. It was so tender one could almost cut it with a butter knife.
It has a pleasant roof top garden, with great views of the surrounding streets and bustling life.
But what made it, in our opinion the 'Best Hotel in the World' was the staff. We have stayed in many of the Worlds and Asia's "Luxurious Hotels" and none of them can match 'The Royal Penguins' staff.
On arrival at Kathmandu,on a Friday afternoon, and waiting for our baggage we saw a sign that said "Lost Baggage Report Here". There was a desk, with a long line of people at it. I thought then that it must be a regular occurrence.
Lo and behold we had to join the queue as Thai Airways had lost our baggage of a direct flight from Bangkok to Kathmandu...Go figure!!
When we arrived at the hotel Laxmi the lovely young lady who is duty manager told us not to worry as they would get our bag back. She sounded a lot more confident than we felt.
Laxmi provided us with toothbrushes and toothpaste, and even loaned me her own phone charger for the weekend, so that at least I could keep my phone charged up.
Not long after getting into our very comfortable room Laxmi phoned us to say that they had found out Thai Airways had to compensate us so that we could buy clothes and other essentials that were in our baggage.
We were taken to the main Thai Airways office in Kathmandu, accompanied by a member of Laxmi's staff, a gentleman by the name of Bishal. At the Thai office the assistant manager, after taking a lot of details said that they were unable to compensate us until Monday morning as the Manager was at a meeting (probably finished early on Friday for a long week-end). With Bishal's support and argument we were eventually paid compensation.
The next day we went on a tour that was organized for us by the hotel. Upon our return our baggage still hadn't been located, so feeling dejected we went to our room. About an hour later Laxmi phoned up to say that not only had they located our baggage, but dispatched a staff member to the airport to pick it up for us. She didn't tell us until the staff member had ascertained that it was ours and in his possession.
I can't speak highly enough of this hotels management and staff. It's what makes it, in our opinion, the best little hotel on the World. On a scale of 1 to 10, it should get a 20.
It was with considerable sadness that we left there, we were treated like a valued family member, rather than a hotel guest, and we will go back
- Official Description (provided by the hotel):
- Well-positioned in Thamel, Royal Penguin Boutique Hotel is the ideal point of departure for your excursions in Kathmandu. Set 0.0 Km from the excitement of the city, this 3.5-star hotel commands an excellent location and provides access to the city's biggest attractions. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Kathesimbhu Stupa, Kathmandu Guest House Minitheatre, Gandharba Culture and Art Organisation.Royal Penguin Boutique Hotel offers impeccable service and all the essential amenities to invigorate travelers. Top features of the hotel include meeting facilities, laundry service/dry cleaning, tours, restaurant, bar/pub.Step into one of 13 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, separate shower and tub, bathtub, extra long beds (> 2 meters), coffee/tea maker. The hotel offers wonderful recreational facilities such as garden, sauna, fitness center, massage to make your stay truly unforgettable. When you are looking for comfortable and convenient accommodations in Kathmandu, make Royal Penguin Boutique Hotel your home away from home. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Venere and Tingo so you can book your Royal Penguin Boutique Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.