When I arrived I was impressed with the lobby. Unfortunately, the spell was broken immediately after opening the door of the room, which lookd like a 3 stars hotel. The bed wasn't good, the TV was an old one that I wouldn't expect to see in a Hyatt. The service was poor. The staff has lots to learn. I took a tour and I asked for a bottle of water before leaving and they didn't have any. They called someone twice to get one and in the end I had to go back to my room to take the one from the mini bar. The buffet was terrible. Basic food and people had to queue to get food, because there was nobody around to check if the containers were empty. This happened the two nights I stayed there. It was quite smoky also, their extraction system was deficient.
The sa was another big disappointment. It was turned off and there was nobdy around to help, so I had to getdresed again and go and ask for them to turn on the steam bath. The hygiene was quite deficient, since they had dirty towels on the floor and the wood from the showers was rotten in several parts. No maintenance had been done, which is unacceptable for a 5 star hotel, but I insist, just the lobby belongs to a 5 stars, all the rest is just 3. The location is also close only to the main Buddist stuppa, but far from most of the other attractions, so keed that in mind.
I am a Gold Hyatt member, but I would never go back to that place, for the same price I would rather try something different.
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- Also Known As:
- Hyatt Regency Kathmandu Hotel Kathmandu
- Hyatt Kathmandu
- Kathmandu Hyatt Regency
- Hyatt Hotel Kathmandu