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“Good hotel but I feel there are better options in Kathmandu” 4 of 5 stars
Review of Crowne Plaza Kathmandu-Soaltee

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Crowne Plaza Kathmandu-Soaltee
4.0 of 5 Resort   |   Tahachal, Kathmandu 97, Nepal   |  
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Ranked #40 of 149 Hotels in Kathmandu
Certificate of Excellence 2014
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Good hotel but I feel there are better options in Kathmandu”
4 of 5 stars Reviewed October 4, 2012 via mobile

Stayed here for 5 nights overall a good stay. The room we received was pretty much your standard hotel chain room. The staff are friendly and will arrange anything for you. The hotel has good facilities a spa, plenty of restaurants which we tried all of them the best in my opinion was the Italian. They do offer free wifi but the connection was terrible we did call reception and were informed an IT person would come to the room to fix the problem to our shock no one ever arrived.
There was a very helpful lady in reception (sorry can't remember her name) but she was very knowledgeable she arranged all our sightseeing, taxis etc she was fantastic.
We did enjoy our stay but I feel there are better options in Kathmandu we stayed at the kantipur temple house also on this trip and would have preferred to have stayed there the entire week.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nalinma, General Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, October 5, 2012
Dear Guest,

Greetings from Soaltee Crowne Plaza, Kathmandu!

We do appreciate you taking time to share with us your experience at our hotel.

Whilst we are happy to note that you liked our room, spa and our restaurants, it is distressing to read your feedback on the internet services. Please allow me to assure you that I have shared your feedback with the concerned department head and necessary corrective action has been taken in this regard.
It is our utmost focus to provide our valued guests with personalized service that meets high standards of hospitality. It is feedback such as yours, which helps us to continuously introspect and find permanent solutions in order to constantly improve. I thank you once again for sharing your observations and sincerely appreciate your feedback.

We hope to showcase an improvement on your next visit so that our hotel can become your preferred "home" in Kathmandu, Nepal.

Warm Regards,
Nalin Mandiratta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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653 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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English first
Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 2, 2012

Just spend a night in Kathmandu...arrived late and left the hotel early next morning, but even during that short stay haven't found anything terribly wrong. Nice clean & spacious rooms, the room service for Dinner was excellent..both the food and the presentation. Really helpful hotel staff...all in all, as good as you normally expect from a InterContinental group.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPradhan, Front Office Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, October 4, 2012
Dear pinakc,

Greetings from Soaltee Crowne Plaza, Kathmandu!

Thank you for your thoughtful comments. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to write about it. Your comments will be shared with our entire team, as reinforcement to continue their efforts to make us a leader in excellence.

Thank you once again for taking the time to share your experience, and all of us here sincerely hope you will give us the opportunity to welcome you again at Soaltee Crowne Plaza Kathmandu on your next visit to Nepal.

Warm Regards,
Sachin Pradhan
Front Office Manager.
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Bangkok, Thailand
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 25, 2012

The hotel is in the middle of very green, open grounds, full of flowers , very pleasant in the c rowdy city of Kathmandu . The rooms are a bit old but clean and nicely furnished. Overall ,service is very good , nice range of restaurants in the hotel and very nice breakfast buffet in the morning.I would say , for Nepal it is a 5 stars hotel, even it is a bit lower that the "standard" Crowne plaza hotel in many developed countries.

Room Tip: choose the new wing : the rooms are better and newer, choose rooms facing the gardens
See more room tips
  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPradhan, Front Office Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, September 27, 2012
Dear casanovabkk,

Greetings from Soaltee Crowne Plaza, Kathmandu !

Thank you for your thoughtful comments. We appreciate you taking the time to make us aware of your delightful view regarding our hotel.
It has always been our utmost focus to provide our guests with personalized service that meets high standards of hospitality and it is motivation from discerning guests such as you which encourages us to give our best.
We hope everything about your stay exceeded your expectations and encouraged you to choose our hotel for any future accommodation needs.
We look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Warm Regards,
Sachin Pradhan
Front Office Manager
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Mumbai
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 21, 2012

The most striking feature of the Hotel is the large grounds in which it is set. There is a big open, lobby which also serves as a bar in the evening. There is a general air of spaciousness in this Hotel which is located reasonably close to the City centre. They have a choice of restaurants including a nice Indian restaurant serving kebabs. The food is good although service is slightly below par. They have a business centre, internet in the rooms and wi-fi -- although at nearly $15/day internet access is ok for the busineess traveller and not really cheap for the casual user. They have a shopping arcade, swimming pool etc. The buffett breakfast is very good with lots of choice. Check your room .. ours had a view of large plastic water tanks. Overall a nice, if slightly predictable hotel which could be anywhere in the World. If you want a feel of Kathmandu this hotel is not for you.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPradhan, Front Office Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, September 27, 2012
Dear Rajashekar,

Greetings from Soaltee Crowne Plaza, Kathmandu !

Thank you for sparing time and posting your review of our hotel on Trip Advisor.
It is our constant endeavor to offer warm and personal service that exceed our guest's expectations and feedback from our guests helps us to know if we are achieving this objective.

We have noted your concern regarding our food and beverage service as well as internet charges and are addressing the same. We sincerely appreciate your observations on our hotel and it will certainly help us to revisit our services and take corrective action.

We consider it a privilege to have been of service to you. Looking forward to meeting you personally on your next visit to our hotel.

Warm Regards,
Sachin Pradhan
Front Office Manager
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Indianapolis, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 19, 2012

I stayed here from 15-19 Sept, 2012. It was my first trip to Nepal, and I have to say the hotel staff and environment helped make it a great one! All of the staff, from the airport pickup to the restaurant servers to the front desk, are exceptional and have a very good customer service focus. When rain caused a change in my plans, the staff (especially Rojina Shrestha who is excellent!) helped me arrange other ways to spend my day. The tranquil environment helps one escape the noise and dirt of Kathmandu (I say this lovingly...I do enjoy Kathmandu and I'm sure I will be back!!). I only tried the main restaurant, but their buffet and menu lunch/dinners are both great. I would not hesitate to stay here again. The only negative about it is that it seems a little out of the way Thank you!!

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPradhan, Front Office Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, September 26, 2012
Dear BenjaminH195,

Greetings from Soaltee Crowne Plaza, kathmandu!

Thanks for taking the time to share your feedback with us and fellow travelers.

We’re so glad that you had a really pleasant stay with us and we are very grateful to receive your feedback that overall we were being able to meet your expectation. Your feedback on service-oriented employees is very much appreciated. This is certainly going to be very encouraging for the Team.In the mean time, we will continue to work hard to meet our guest's’ requirement.

Our team is committed in delivering the best product and service as we think it’s the service and product we deliver that gives our guests a reason to recommend us and to return.

We look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times

Warm Regards,
Sachin Pradhan
Front Office Manager
Report response as inappropriate
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Kolkata (Calcutta), India
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 19, 2012

I stayed in Soaltee for 3 Nights in Sept-12. Without second thought, this should be the best hotel of the town. Very Peaceful Environment & Very humble staff.

On the Restaurant part, They have various restaurants for almost sort of cuissines of the world. Even the buffet spreds for Breakfast, Lunch & Dinner are excellent.

Unfortunately the day when i was suppose to leave from the city, a Strike was announced. I am so thankful for the hotel to ensure that they arranged for proper transportation from Hotel to Airport that too at an extreamly reasonable cost.

Deffinately the most reccomended place to stay in Kathmandu!!!

Room Tip: Try Garden Facing Room!!!! The view is awesome from there!!!
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPradhan, Front Office Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, September 25, 2012
Dear Mr. Thakkar,

Greetings from Soaltee Crowne Plaza, Kathmandu!

“WOW” is the only word I can mention when I read your review. Thank you for not only staying at Soaltee Crowne Plaza Kathmandu but also sharing your experiences.

We are very pleased & proud that you enjoyed the services and facilities offered at our hotel.

Again thank you for your wonderful comments. We look forward to welcoming you back to the Soaltee Crowne Plaza Kathmandu.

Sachin Pradhan
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 14, 2012

I stayed at Soaltee from 9-11th September, 2012. I would say this is the best property in Kathmandu. Very well maintained and most peaceful.
The service is excellent and all staff over courteous. We stayed in the newly furbished executive roooms. Most comfortable, toilets too are very nice (except the fact that they don't have jet or hand shower with the pot)
The swimming pool and health club (with perfectly running steam and sauna) are superb.
The staff makes effort to make you comfortable. The travel desk (which i think is outsourced) could not arrange airport drop on time (as I had not informed them well in advance), the hotel sent its own vehicle to drop us
The food at indian restaurant Kakori is pretty good and the hotel has lot of other options for eating out. The breakfast at coffee shop is pretty decent with good variety but not excellent.

Now the drawbacks- the location is not very good - it is far from Thamel and other spots.
The hotel does not have a casino running

Room Tip: Executive rooms in new wing - choose even numbered rooms (mountain view) - the view is much better
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPradhan, Front Office Manager at Crowne Plaza Kathmandu-Soaltee, responded to this review, September 25, 2012
Dear falsmun,

Greetings from Soaltee Crowne Plaza, Kathmandu!

Thank you for your thoughtful comments. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our team's efforts and takes the time to write about it. Your comments will be shared with our entire team, as reinforcement to continue with efforts to make us a leader in excellence.

Thank you once again for taking the time to share your experience, and all of us here sincerely hope you will give us the opportunity to welcome you again at Soaltee Crowne Plaza, Kathmandu on your next visit to Nepal.

Warm Regards,
Sachin Pradhan
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Kathmandu-Soaltee

Address: Tahachal, Kathmandu 97, Nepal
Phone Number:
Location: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Kathmandu
#8 Luxury Hotel in Kathmandu
#11 Spa Hotel in Kathmandu
#12 Business Hotel in Kathmandu
#16 Romantic Hotel in Kathmandu
#18 Family Hotel in Kathmandu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Kathmandu-Soaltee 4*
Number of rooms: 282
Official Description (provided by the hotel):
Experience the natural beauty of Nepal and strive for business success at the pioneering 5-star Crowne Plaza Kathmandu-Soaltee hotel.The preferred hotel for heads of states visiting Kathmandu, our 12 acres of landscaped grounds echo the mountainous beauty of the Kathmandu Valley, with vibrant gardens surrounding our open veranda. You can stroll the grounds in peace and absorb the mountain view that surrounds Crowne Plaza Kathmandu-Soaltee, then drop into Rodi Bar for a celebratory drink.Crowne Plaza Kathmandu-Soaltee is in peaceful Tahachal, 4 km from the palaces and temples of Durbar Square in the city centre. You're 6km from Pashupatinath Temple and 3km to Swayambhunath Stupa shrine. Tribhuvan International Airport is 8 km away.You can host stylish banquets, conventions and conferences in one of 7 elegant meeting rooms with space for 20-1,200 people. Gaze up at the mountains while you float in the pool or wind down with one of our rejuvenating therapies. You'll find Italian food at Al Fresco, Chinese at China Garden and Awadhi cuisine at our speciality Indian restaurant, Kakori and all day dining option at Garden Terrace.Ask Crowne Plaza Kathmandu-Soaltee's Concierge to arrange hiking trips into the mountains and villages of Kathmandu Valley that will open up Himalayan panoramas or give you an insight into Nepali culture. When you return from your inspiring adventure, sink into your bedroom's inviting luxury sheets. ... more   less 
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Also Known As:
Crowne Plaza Kathmandu
Crowne Plaza Hotel Kathmandu

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