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“Best Customer Service” 5 of 5 stars
Review of Backyard Hotel

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Backyard Hotel
2.5 of 5 Hotel   |   Thamel, Chibihal Club (Green Street) | Thamel Marg, Kathmandu 44600, Nepal   |  
Hotel amenities
Ranked #18 of 138 Hotels in Kathmandu
Northridge, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Best Customer Service”
5 of 5 stars Reviewed May 7, 2013

We've travelled around the world, marveled at many great cities, old and new, and have stayed in so many 5 star hotels (several family members work for 2 major luxury hotel chains). However, this family run hotel has OUTSTANDING customer service. When my husband got sick in Nepal 2 weeks ago, the owner himself, Durga offered to take him to the ER if needed and later accompanied me to Jett Airways office to change our flights back to Delhi. The staff also offered to check on my husband regularly while I was out looking for a drugstore with the driver. They even made special bread for him. Furthermore, Durga found a couple who gave us full course of antibiotics, which helped my husband tremendously. Sunil, his manager and the rest of the staff are very warm and attentive to small needs of the guests. They all made us feel at home. The prices of their tours too were very affordable and unbeatable. I had a great driver who took me to places where locals shop, and where I could get American or western food. Their location is excellent - in the heart of Thamel where many shops, restaurants and grocery stores abound. I wish I could have stayed there longer but we had 4 other countries to visit. Even though our hotels in Delhi, Singapore, Kuala Lumpur and Dubai had far more impressive & grand facade, more modern facilities, & had well mannered staff who are also trained to be great connoisseurs of the finer things in life (Ritz Carlton, JW Marriott, Marriott, Hyatt) the customer service of Backyard Hotel was phenomenal and made a profound effect on me. So, even if Ritz Carlton were to build a hotel in Kathmandu, I would still stay there - a simple "home away from home". You just feel like family!

Room Tip: If you have difficulty walking, ask for a first floor room. They have no elevator but their staff al...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSUNEAL, Manager at Backyard Hotel, responded to this review, May 13, 2013
Dear Bernadette, Namaste !!!

greetings from Backyard Hotel !!!

Thank you for your wonderful comments and thank you again for choosing our hotel. It was a pleasure to be at your service. I will definitely share this with all our crews at Backyard. You were a wonderful guest we had. We tried to do our best in fulfilling your expectations, hopefully we were besides some uncontrollable issues, and we will try more in future. That was disappointing for you and us too that your husband became sick. Hope he gets well very soon and you can again visit Nepal in near future. We will try to make it better than this time. We absolutely glad for whatever we could provide you four your comfort and satisfaction during your stay in Nepal. We will always remember you.

Best Wishes for you and your family.
Sunil Manandhar
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320 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 5, 2013

We stayed here for a few days before our trek, and we liked it so much that we came back for another 5 days once we finished trekking. The hotel is conveniently located, the rooms are large and clean, and the showers have reliably hot water. The staff was very helpful and the hotel includes many additional conveniences, such as airport pick-up and breakfast on the lovely rooftop.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSUNEAL, Manager at Backyard Hotel, responded to this review, May 7, 2013
Dear Green, Namaste !!!

Greetings from Backyard Hotel !!!

Thank you for your wonderful review. We really felt glad to know that you liked our service and our hotel. That's what we are always working on...your satisfaction. I will surely share this message with our staffs. You were a wonderful guest we had. It was a pleasure for all of us. May we get this chance again in future. Best of Wishes for you.

Kind regards'
Sunil Manandhar
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2013 via mobile

Will definitely stay here again! It's centrally located in Thamel, amazing food and affordable stores are within walking distance! Rooms are AFFORDABLE and adequate in size! Don't expect luxury, it is a backpacking hotel after all. But make no mistake, you'll get everything you'll need for a good night's sleep.


They serve the tastiest breakfast, I still have dreams of eating it until now. Best part of our stay are the guys running this hotel. They go out of their way to help guests with anything they could need. One guy even walked me around Thamel and helped me carry souvenirs and stuff I bought!
I highly recommend this hotel. Get friendly with the staff and other guests and gain lifetime friends.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSUNEAL, Manager at Backyard Hotel, responded to this review, May 7, 2013
Dear Iya, Namaste !!!

Greetings from Backyard Hotel !!!

Thank you for your wonderful review. We really appreciate your compliments. That is wonderful to know that you loved your stay at our hotel. Will share your words with all our staffs for sure. We will really miss you till we see you again. Till then have a wonderful life there.

Best Wishes,
Sunil Manandhar
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Melbourne, Victoria, Australia
1 review
5 of 5 stars Reviewed May 2, 2013

we stayed at the backyard hotel for about 10 nights of our month long trip in Nepal, they organised all our activities around the country and we loved spending time at the hotel, it felt like home and all the guys there made us feel right at home. they organised our transfers and all our activities, the hotel was always clean and was in a good condition, and is righ in the middle of Kathmandu, highly recommend this hotel because they looked after me and my friends.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSUNEAL, Manager at Backyard Hotel, responded to this review, May 26, 2013
Dear Chole, Namaste !!!

Greetings from Nepal !!!

This is so wonderful to hear from you after a long time. It was fun when you were here. WE MISS YOU ALL . Best Regards.sunil
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Israel
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 30, 2013

The main reason to choose Backyard hotel is the friendly and caring staff, who makes above and beyond to take care of any request or problem.
story time-
Just before we left Nepal, at the airport, we were horrified to discover in our bag a forgotten passport belonging to a family member who still stayed in the hotel and was supposed to fly back the next day. We left the passport at the airport with a police officer and Backyard staff made ​​sure to collect it the same night! In the chaos of Kathmandu and its airport in particular, its nothing less than miraculous..
More?
We left our bags at the hotel while going out for a a trek. We returned earlier than expected, and there were no rooms available for us. The staff made ​​sure to find us an alternative hotel to our satisfaction, they accompanied us and helped transporting our belongings. Later, after a second trek, we stayed in Backyard again.

Rooms are bright airy and clean, with hot water at all time. During power cuts (everyday matter in Kathmandu) you still have room lighting, and electrical charging plugs are available at the reception 24/7.
Breakfast is included in the price and is served on the shady and pleasant rooftop .Choice of three menus - continental, cereals and fruits, and Indian.
Cons -
-Nearby Nightclub noisy till late night
-Climbing to the rooftop (sixth floor) each morning for breakfast can be tedious ..

Nevertheless, we strongly recommend Backyard, and will be happy to come again
A family of five, including two teenagers and one granny :-)

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSUNEAL, Manager at Backyard Hotel, responded to this review, May 2, 2013
Dear Tal, Namaste !!!

Greetings from Backyard Hotel !!!

Thank you for the review and thank you again for choosing our hotel. It was wonderful to be at your service. We are glad that you liked your stay in our hotel. Thank you very much for such a lovely review. We are over joyed to be your preferred choice of hotel in Kathmandu. I have shared your review with our staffs. Your words have boosted us to work harder and we will continue to provide memorable experience to all of our guests. And we are trying to shut down the night club near our hotel or make our rooms soundproof. Hope everything goes well.

Best wishes for you and your family.

kind regards,
Sunil Manandhar
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London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 27, 2013

We stayed at the backyard Hotel over Easter 2013 and thought it was very good value for money as an airport pickup and breakfasts were included. The room was en suite and very clean. there was always hot water for showers and the emergency lighting for the inevitable power cut worked well.The staff were friendly and helpful and we arranged a wonderful city tour through them at a reasonable price. We were on the first floor and it was a bit of a hike up to the rooftop restaurant for breakfast but well worth it. The only problem was the noise. We wanted to be located fairly centrally and in fact the hotel is tucked away (literally in a backyard) of the main street in Thamel so it is quieter than some others BUT there is a nightclub at the end of the road and this seems to keep going til nearly midnight and the local dogs take over by barking shortly afterwards.

Room Tip: If I were to go again I would choose a room on the 5th or 6th floor and at the back because of the n...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSUNEAL, Manager at Backyard Hotel, responded to this review, May 1, 2013
Dear Davina, Namaste!!!

Greetings from Backyard Hotel !!!

Hope you had a good time in Bhutan, like you had in Nepal.

Thank you for the review and thank you again for choosing our hotel. We are pleased to get such compliments about our hotel, we absolutely appreciate that. We had a wonderful time being at your service. Hope we get the same opportunity in future. We are always looking forward to providing even better hospitality.

It is really disappointing for us too, that we cannot control the surrounding of our hotel, specially the loud night club and the barking stray dogs around the area. Actually it is frustrating that we get that complain from most of our guests and we are still helpless to solve it. Hope we get some support from the governing authority and solve this problem very soon. We are really sorry for the inconvenience. For now we can only apologize. Though, it is not so bad with the noise in all the rooms and yes we have a backyard position which means a very peaceful stay besides the few hours in the evening.

We are also adding new soundproof rooms in our hotel in near future.

Thank you.

Kind Regards,
SUNIL MANANDHAR
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2013

We had the opportunity to stay at the Backyard Hotel in March for five nights. The room was very clean, nicely decorated, and everything worked well. Breakfast was included with the room cost and there were three menu choices including more traditional American breakfast foods. We especially liked the cooked cereal, fresh fruit, juice, toast and jam, and fried potatoes option. The hotel owner and his staff were very helpful and arranged for our special needs which included making arrangements for our group to take a flight to see the Himalayas and also transportation to do extra sightseeing. Our group was picked up at the airport and brought to the hotel and also taken to the airport for our return flight. Backyard Hotel is in a very good location for sightseeing. We would recommend this hotel.

Stayed March 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSUNEAL, Manager at Backyard Hotel, responded to this review, December 12, 2013
Dear Guest, Namaste!!

Greetings from Backyard Hotel!!

Thank you for the review and thank you again for choosing our hotel. It was a pleasure to be at your service. We are glad that we were successful in satisfying you in all ways and you had a good time here. We would love to do the same always. I have shared this review with all our staffs and they are really pleased to know this. You compliments are definitely going to motivate us to work harder and also help other guests like you to make the correct choice for the correct place for a nice time in Kathmandu. Looking forward to see you again. Till then have a great time there. All the best. Thank you again.

Kind regards,
SUNIL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Backyard Hotel

Address: Thamel, Chibihal Club (Green Street) | Thamel Marg, Kathmandu 44600, Nepal
Location: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #18 of 138 Hotels in Kathmandu
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Backyard Hotel 2.5*
Number of rooms: 35
Official Description (provided by the hotel):
Backyard Hotel is situated in a bustling tourist area of Thamel in a very convenient location for everything that a tourist might be looking for, the best restaurants, shopping, the best bookshops and the tourist bus stop. Backyard Hotel is a 15 roomed small hotel that offers excellent service in a clean and comfortable environment where you will find people eager to please you all the time. ... more   less 
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