We've travelled around the world, marveled at many great cities, old and new, and have stayed in so many 5 star hotels (several family members work for 2 major luxury hotel chains). However, this family run hotel has OUTSTANDING customer service. When my husband got sick in Nepal 2 weeks ago, the owner himself, Durga offered to take him to the ER if needed and later accompanied me to Jett Airways office to change our flights back to Delhi. The staff also offered to check on my husband regularly while I was out looking for a drugstore with the driver. They even made special bread for him. Furthermore, Durga found a couple who gave us full course of antibiotics, which helped my husband tremendously. Sunil, his manager and the rest of the staff are very warm and attentive to small needs of the guests. They all made us feel at home. The prices of their tours too were very affordable and unbeatable. I had a great driver who took me to places where locals shop, and where I could get American or western food. Their location is excellent - in the heart of Thamel where many shops, restaurants and grocery stores abound. I wish I could have stayed there longer but we had 4 other countries to visit. Even though our hotels in Delhi, Singapore, Kuala Lumpur and Dubai had far more impressive & grand facade, more modern facilities, & had well mannered staff who are also trained to be great connoisseurs of the finer things in life (Ritz Carlton, JW Marriott, Marriott, Hyatt) the customer service of Backyard Hotel was phenomenal and made a profound effect on me. So, even if Ritz Carlton were to build a hotel in Kathmandu, I would still stay there - a simple "home away from home". You just feel like family!
- Official Description (provided by the hotel):
- Backyard Hotel is situated in a bustling tourist area of Thamel in a very convenient location for everything that a tourist might be looking for, the best restaurants, shopping, the best bookshops and the tourist bus stop. Backyard Hotel is a 15 roomed small hotel that offers excellent service in a clean and comfortable environment where you will find people eager to please you all the time. ... more less
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