This is truly the worst Holiday Inn Express I've ever stayed in (I travel about 8 nights per month so I see quite a few!). Problems began at check in - even though I had a Priority Club number given at the time I made my reservations, it was a problem finding it. AFTER the process was completed and AFTER I had signed my room slip that they give you at check in I was informed that the Internet wasn't working - allegedly in the whole town. I sorta blew that off (even though it's important for me to get email when I'm traveling) and went back to the room.
The beds were NOT of normal HIE quality - they were low to the floor and obviously sagged in the middle (double queen room). In addition, the heat/air conditioner would NOT hold a steady temperature - it was either too hot or too cold. NOW I began to get grumpy. Upon further inspection of the room, there was dirt and dust behind the headboard and behind the dresser in the room.
As I left the room to go get a soda from the pop machine, I noticed a bad smell of some kind - so I went outside to 'clear' my sense of smell, came back in and YUP - it smelled foul! BUT, on my trip outside, I noticed that the security lights on the south side of the property were burned out! So even if the cameras were working, nothing could be seen after dark.
After I returned to my room, the internet was working so I answered emails and finished my day's business.
The bed proved to be beyond terrible - woke up the next morning with a back ache that couldn't have been the result of anything but a poorly supporting mattress!
When I left, I mentioned some of the problems and was given the General Manager's card.
Never again will I stay at this property! I stayed in this hotel a couple of months ago and everything was fine - this trip an exact 180 degree turn around - for the worst and it seems to be happening at a rapid rate.
- Also Known As:
- Holiday Inn Express Abilene Hotel Abilene
- Holiday Inn Express Abilene Hotel
- Holiday Inn Abilene
- Abilene Holiday Inn
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites in Abilene Kansas is a new, award- winning hotel with 61 comfortable rooms, including 15 spacious one room suites. We invite you to come visit historic Abilene Kansas, we are near the Fort Riley Army Base, Eisenhower Center, Duckwall Alco and the Russell Stover Candies plant. We invite you to come experience the Holiday Inn Express in Abilene Kansas and enjoy our award wining services our hotel provides. We have an indoor heated pool, whirlpool, exercise room and sauna. Additionally, we offer free High Speed Internet in all guest rooms as well as a complimentary Express Start breakfast bar. Visit Abilene, KS and stay smart at the Holiday Inn Express Hotel. ... more less
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