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“Perfect place to stay in Kampala” 4 of 5 stars
Review of Metropole Hotel Kampala

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Metropole Hotel Kampala
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Plot 51/53, Windsor Crescent | P.O. Box 22774, Kampala 7239, Uganda   |  
Hotel amenities
Ranked #39 of 71 Hotels in Kampala
Delhi
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Perfect place to stay in Kampala”
4 of 5 stars Reviewed September 11, 2011

While in Africa, you need to be particular about the location, services and cleanliness in the hotel.
The hotel has a very clean and well equipped rooms. The hotel services like Taxis are available at the same price as other taxis.
The internet is intermittent but works.

The breakfast is nice, try the African tea.

It is very near to the Garden city mall and Khana Khazana.
I recommend this hotel for business travelers.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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London UK
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 6, 2011

I stayed in the Metropole for 2 nights at the beginning of August 2011 on a business trip. I had a great stay, the room was lovely, everything worked, including the flat screen TV and air conditioning (although I did not use either). The bathroom had a powerful hot shower with detachable shower head (neither of which I could say for the Kabira Country Club in which I stayed the previous week), and nice toiletries. Clean and welcoming. Also has room service - and bizarrely a swimming pool which is a 15 minute walk away (clearly not actually belonging to the hotel). There is also free, good quality high speed internet that worked! (again this was not the case in Uganda hotels I'd stayed in prior to this).

Small gripes - First, my room (207 or something) was angled in a way that it was overlooking the carpark and part of the 1st floor restaurant, I didn't realise the significance of this until I came out of the shower in only a towel, and realised I could be seen by other guests. I therefore recommend you use the blinds on the floor-length windows if you want to skip around naked.
Second was the bathroom itself, although clean, I could see in the corners etc that a paint job was long overdue and some general finishing was in order, which I'd recommend that the management make a priority for the coming season.

Room Tip: rooms in the early 200s appear to overlook the car park and/or the 1st floor restaurant - not the mo...
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  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 30, 2011

I have stayed at the Metropole a 3 times for business.
The first time i realised that on weekends there is a "church" in the basement of the Hotel. On both Sat & Sunday the live music gospel choir started blaring from 8am and seemed to go all day - it; really isn't good gospel but terrible (who decided to put a church in a hotel??)
Then on the second visit I found the girls at the front desk to be very difficult - although i 'WAS" a repeat visitor I was 1.5 hours late to check out and they were trying to charge me a whole extra night. Which i had to argue quite strongly until they let me off.
Then the 3rd time I stayed (with a group) I had a Kampala colleague visit me at 8am on a Sat morning - and we were working on a presentation in my room - and the reception girls called me and commenced giving me some kind of moral lecture about "male callers"and wanted me to pay for a double room!!
When I was trying to explain that it was a colleague and we were doing work - they still wouldn't believe me!!
I was disgusted as to why i needed to justify this.
It was embarrassing and outrageous!!
After arguing for 20 minutes I couldn't be bothered justifying anymore so paid the extra $20 for the "double" and advised that i would NEVER stay there again - they didn't seem to care.
BUT I will NEVER stay at the Metropole again EVER and would never recommend it to anyone again.

  • Stayed July 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
washington
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed August 6, 2011

I had organized a hotel pick up from the Airport since I was arriving very late at night. My Driver was fantastic and on-time. During my entire stay of a week all the staff called me by my name which was really nice. The room was very clean, modern with a balcony overlooking the Golf Course, nice laptop, flat TV and a modern bathroom. Everything in the room worked great and I had no problems with the internet. The entire staff at hotel went out of their way to be helpful. The food at the downstairs restaurant was delicious, they have a Thai menu. I would stay here again.

Room Tip: business rooms are nicer
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  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed August 3, 2011

I stayed for nine nights in this hotel.

It has three restrarunts but with slow service during week ends. Breakfast is same most of the days.

It's pity there is no spa or a pool.

The staff is quite helpful. Rooms are big, enought and basic furniture. Toilet with hot water but without lockable door.

Overall good for short stay.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed June 26, 2011

Hotel looks well finished - sleek and stylish by Kampala standards. But beware - plumbing may not work, internet may not work in the rooms, staff (while very friendly) may not be very helpful. It's an ok place to stay but really only worth half of what you pay for the room. Positive aspects - free internet (in communal areas), small but good gym, good breakfast. Lots of development going on in that part of the city (June 2011), so there is a lot of noise from building works and from the main road.

  • Stayed June 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morganton, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 19, 2011

My husband and I recently spent 13 days here with our 17 month old son. The Metropole staff was wonderful! Never have we experienced such genuine kindness and concern from hotel employees. Everyone from our airport driver to the front desk to housekeeping to the doorman to room service was exceptional. No request was too great or too small for them. By the time we left, they all felt like family. Our room was very spacious and was cleaned thoroughly every day. We had a king size bed with down comforter, a crib for our son (no charge), a desk and chair, another chair and small round table, a flat screen tv, a mini fridge, a coffee pot with tea and coffee, 2 complimentary bottles of water daily, an in-room safe, and a large closet. Most importantly, the room had a wonderful air-conditioner! However, for the cooler nights we did have the option of opening the sliding glass door onto the balcony and just letting the breeze in through the screen door. The bathroom had a stand up shower (no tub), hairdryer, and the standard amenities. The hotel has 3 restaurants (Thai, Barbeque, and Continental) that are all very reasonably priced. Breakfast was included in our room price. Each morning the buffet consisted of pancakes, French toast, pork and beef sausage, bacon, baked beans, french fries, croissants, toast, an array of fresh fruit, dry cereals, yogurt, omlets, and passion fruit juice/tea/coffee. They also rotated certain items on the buffet including chicken wings, tilapia, mushrooms, and fried plantains. Of course, rates may change at any time, but while we were there in June, the use of the hotel car service (you may drive the car or elect to have a driver) was $30 (plus fuel) for the entire day. Our room was on the back side of the hotel away from the main highway and was very quiet (only on Saturday night could we hear the distant thumping of a disco somewhere). The hotel has a business center open until 10:00 p.m. (I believe) each day and free wi-fi in the lobby. I highly recommend this hotel to anyone traveling to Kampala or the surrounding area. We could not have asked for anything better and will definitely be returning!

Room Tip: Ask for a room away from the main highway
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  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Metropole Hotel Kampala

Address: Plot 51/53, Windsor Crescent | P.O. Box 22774, Kampala 7239, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #39 of 71 Hotels in Kampala
Price Range (Based on Average Rates): $$
Number of rooms: 60
Official Description (provided by the hotel):
Metropole Hotel Kampala overlooks the Uganda Golf Course and is located within the premium localities of Kampala, also known as the city of 21 Hills. Metropole Hotel Kampala is the pioneer in using IP Telephony infrastructure in the Hospitality industry in Africa. It is also equipped with high speed Wireless Internet connection in all rooms and public areas. ... more   less 

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