I was there on a business trip with several colleagues and we still speak about this horrendous experience until today and even considered legal actions but decide to laugh about this and warn other travelers instead.

The property is nice, a French oasis in Kampala with a restaurant serving average/decent food and wine and charming rooms named after famous French singers. The breakfast is underwhelming at best but ok for the room price (bon rapport qualite / prix).

Big downside about this hotel is the owner, a rude french speaking man who went out of his way to make our stay miserable. Our group was in shock at the poor level of customer service wereceived during our various business dinners and particularly at check out. After a conversation with him to provide feedback, he made it clear that our feedback was not important as the hotel with only a few rooms is fully booked all year round.

We vowed never to return to this property and would encourage other to do the same perhaps only then owner will change his outlook.

We only viewed the hotel from the outside so cannot comment on the level of accommodation itself. Our visit ended in reception when we were booking in as we found the staff extremely rude & unhelpful. As a result we requested a refund of our money which they gladly did with no attempt made to resolve the problem. We just could not feel comfortable in such a hostile environment. Turns out they did us a favour as we cancelled our booking & found a better hotel with the quality of hospitality & service we are accustomed to in Uganda.

The Bougainviller is a nice hotel located in a suburb of Kampala. Unusually, it is split in two by a small road. This did not turn to be a big problem. It is designed to resemble a Provencal village. Despite being quite close to a main road out of Kampala, it was calm and quiet during daylight hours. The bedrooms are spacious and nicely appointed. However, they lack natural light and are very poorly lit, are very poorly lit. The swimming pool is not very large but provides a refreshinh dip from the hot Kampala weather.

I found the hotel through a recommendation from who was very enthusiastic about. It was hard to locate it on the Internet because of the name is spelt the French way rather than usual way we are used to.
That said it's a small place that is actually split into two by a busy and pretty dusty road, but once I went inside I was was charmed b the layout and the decor.....very French. In fact my room was across the road and down some stairs that led into a courtyard that would be easily in a small French town, right down to faux street signs.
The setting is beautiful, rooms are basic but very comfortable, though I must say I found the bathrooms pretty dark because of all that black granite they used. The air conditioner worked silently and well, they have to because they are really no windows in this section of the hotel, the French doors open onto the courtyard.
The main hotel is where breakfast is served in a pleasant verandah kind of set, close to a small swimming pool that nobody ever used. The breakfast was French and very nice. I never ate dinner there as this is served in the French restaurant, also on site and I really was not interested in this cuisine.
What I loved was the tranquility this small hotel offered, you could almost ignore the hustle and bustle from the nearby Bugolobi shops and clubs.
The draw backs are that there is no room service and the staff do look a bit silly dressed up as French chamber maids. And on Saturday's there is a club next door that will play loud music till pretty late.
But I would definitely stay at this hotel again.