I spent approximately 5 nights at this hotel over a two-week period and stayed in 2 different rooms during my trip. I arrived in the middle of the night due to delayed flights and the nigh guard was friendly and helpful. I stayed in room 23, which was spacious and clean BUT EXTREMELY DARK!!! Even during the bright daylight, I could barely see anything in my room. The tiny lights by the bed and desk do not help at all. I wanted to keep the curtains open wide to get sunlight in but the way the room is built, the sunlight dies/stops before getting into the room. It was very difficult to pack, read, get around. The same problem was true with room 25. It wasn't set as far back from the main path so I thought it might be brighter. But I was wrong.
The morning breakfast is good but very repetitive. Good fruit and tea. Decent eggs and toast. But the same thing every single day.
The staff is the most disappointing part of this hotel. The girls at the front desk are 100% unfriendly, never smile, don't want to be helpful, and don't typically have answers to fairly simple questions. Ugandans are typically very friendly and outgoing so this was surprising. The worst person I encountered at the Bougainviller was the hostess for the restaurant. A white woman with large dark hair. The common area in the "main" hotel building is being renovated so there is no where to sit and work at the moment. My colleague and I were sent across the street to the restaurant patio to sick, work and eat our grocery story-bought lunch. The woman was very upset about this and told us we couldn't sit there and work if we wanted to eat our break and cheese and juice. We explained the common area in the hotel was under construction and we had nowhere else to go. She said "why not eat in your rooms?" Well, if my room wasn't completely dark and unwelcoming, I would! She finally relented and we ate in the garden patio area. She seemed pissed the whole time. I will say that the man who brought my bags to my room, Alex, was quite pleasant and friendly, as most Ugandans are. And the guards were always helpful finding taxis and with directions.
The hot water was touch-and-go. Sometimes extremely hot but only for a minute or two and other times no hot water at all. It made washing my long hair frustrating. But the bathrooms were very clean and new, which was nice. They Bougainviller claims to have a pool. THIS IS A LIE. There is a large "hole" with water in it that hasn't been cleaned this season and is dark green and dirty. There is no way anyone who isn't a mouse could swim in this puddle. It should not be marketed as a pool. Internet was a huge problem for us as it went in and out the entire time we stayed there. There was a problem in the neighborhood so it's not Bougainviller's fault but it was a problem overall.
The beds have mosquito nets, which is a plus for travelers. And the garden patio is a nice place to sit.
Credit card payments add on 5%, like many places in Africa. An airport pickup for one person is $40 USD. Getting a shirt ironed costs $1 USD. (They don't let you use the iron yourself, which I found strange.)
Hope this is helpful!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.