I frequently travel to Africa and Serena Hotels are my preferred choice. Out of all Serena Hotels, I distinguish Kampala Serena. I cannot find a single issue to mention: great people, great service, great food, great rooms, a huge gym and a very nice pool... Even greater, they also have something new to offer. For example, they've just changed their in-room entertainment solution improving greatly the TV quality (the TV channels had quite bad quality previously) and the services you can get on TV. They also started organizing thematic evenings and I've experienced the fish buffet last week with very interesting tastes.
Kampala Serena is not a cheap hotel to stay, but on the other hand you really get the feeling that they deserve their price.