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“Best Brunch!!” 4 of 5 stars
Review of Kampala Serena Hotel

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Kampala Serena Hotel
5.0 of 5 Hotel   |   P. O. Box 7814, Kintu Road, Kampala 256, Uganda   |  
Hotel amenities
Ranked #2 of 75 Hotels in Kampala
Certificate of Excellence
Rishikesh, India
Level Contributor
3 reviews
3 hotel reviews
“Best Brunch!!”
4 of 5 stars Reviewed March 1, 2013

Lobby and pool was gorgeous but, room was not super impressive for the money that we paid. There are many different restaurant options which was nice and the brunch which was included in the rate was "to die for". The brunch in itself was like a feast. Rooms were clean with large bathrooms. Our room had a view of the building next door so, nothing too impressive.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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409 reviews from our community

Traveler rating
    289
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Ballston
Level Contributor
71 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed February 23, 2013

There are many detailed reviews on the Serena, all pretty much on the mark. I echo their positive evaluation. If you must be in Kampala, this is the place to be. Room, food, drink, spa, haircuttery, pool grounds, bravo. Loved the internet.

Two quibbles. I had a terrible time getting my TV u and running, but they did get there eventually. The split pack a/c compressor is mounted on a shaded balcony, whichhacts as a reverbation chamber for its noise -- a bit annoying if you are noise-sensitive.

Oh yeh, the brekkie egg crew has it down pat!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed February 18, 2013

This is a great hotel, which stands comparison with any hotel in any city; the fact that is in the heart of a congested, flithy and poor city whose infrastructure has collapsed after decade of inept government is astonishing (though it should be said that the politicians, civil servants and middle men who have gorged on corruption are the only locals who can afford to enjoy the hotel.)

There are many pluses. It is set in rolling gardens. The architecture is elegant. The staff are polite, professional and seem, genuinely, to be pleased and proud to be working there. The pool is terrific. The gym and spa could be an expensive health club in London. The rooms are modern and totally quiet, thanks to first class safe proofing. The television has dozens of channels. Room service is fast and good value. The business centre is open 24/ 7 and has a fast and reliable Internet connection, which is unusual in Uganda.

But this sounds like an advert.

If I must criticise then I would say the food is average. The fast and cheapest restaurant, which serves the usual selection of soups, salads, burgers, meat and fish dishes and desserts, is unremarkable. The fine dining restaurant would not last long in city where there was real competition.

These are minor points.

Overall, a terrific hotel, mainly because of a professional and motivated staff.

Room Tip: You would be unlucky if you had a problem because the rooms are uniformly excellent.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington DC, District of Columbia
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed February 16, 2013

This hotel is amazing! there are 4+ places to eat on site plus 24/7 room service. The food is healthy and tasty. Internet is included and pretty good. there is also a 24 hour business center that is well staffed.
The hotel has a separate conference center. A really nice spa. As well the gym is definitely the best hotel gym that I have ever seen. There is a trainer onsite to assist as well, the gym has at least 2 classes per day Mon-Friday.
Rooms are kept clean and well maintained. Pool is gorgeous.
Service was beyond belief.
on the downside, excessively posh especially for a development worker, which the hotel seems to cater to largely. My colleague had an interesting incident when one of the hotel staff showed up at her room late at night to ask if she needed turn down service.
Otherwise, I would recommend this hotel for its location, customer service and great amenities.

Room Tip: Also try Pearl of Africa restaurant in the hotel on the 2nd level.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cranbrook, Canada
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 13, 2013

I had a very quick stop-over in Kampala for a business event. After 5 nights at the Serena Nairobi, I was definitely impressed by Kampala. The have an incredibly large property, which allows for fantastic grounds, pools, recreation facilities, and other amenities. However, other elements which you would expect to be similar, such as rooms and service, were also a step-up from Nairobi or Mombasa Serena. The room was larger, but yet cleaner and more modern. I was also impressed by the exceptional quite in the rooms; no noise from outside, the elevators, or other rooms. A very nice place to get a good night’s sleep as a result. As I mentioned, no complaints whatsoever. I also always appreciate a hotel that has taxis available all the time, and can charge the room directly, which often makes things simpler when on a rushed trip.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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London
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed February 11, 2013

Ate and drank here in November on business. Dined at the Italian restaurant where I was served an extremely poor spaghetti carbonara which in fairness they did replace with a pizza when I sent it back after a few mouthfuls. The manager came out and they dealt with it very well, but a really poor dish was on the menu in the first place.

Before that, I had a very pleasant couple of drinks by the poolside. A good place to escape from the very shabby hotel my work had placed me in!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Dallas, Texas
Level Contributor
590 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
5 of 5 stars Reviewed February 7, 2013

We stayed in Kampala twice, once at this hotel and once at another due to a 5am flight. This would be our choice in Kampala. Clean comfortable rooms, wonderful pillows! It was an easy check in, we had a lovely dinner in one of the restaurants, and a fabulous breakfast the next morning. We only wished we could have stayed longer to enjoy the property, the pool, the beautiful grounds. All in all lovely stay.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 75 Hotels in Kampala
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kampala Serena Hotel 5*
Number of rooms: 152
Official Description (provided by the hotel):
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa ... more   less 
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