There are many detailed reviews on the Serena, all pretty much on the mark. I echo their positive evaluation. If you must be in Kampala, this is the place to be. Room, food, drink, spa, haircuttery, pool grounds, bravo. Loved the internet.

Two quibbles. I had a terrible time getting my TV u and running, but they did get there eventually. The split pack a/c compressor is mounted on a shaded balcony, whichhacts as a reverbation chamber for its noise -- a bit annoying if you are noise-sensitive.

Oh yeh, the brekkie egg crew has it down pat!

This is a great hotel, which stands comparison with any hotel in any city; the fact that is in the heart of a congested, flithy and poor city whose infrastructure has collapsed after decade of inept government is astonishing (though it should be said that the politicians, civil servants and middle men who have gorged on corruption are the only locals who can afford to enjoy the hotel.)

There are many pluses. It is set in rolling gardens. The architecture is elegant. The staff are polite, professional and seem, genuinely, to be pleased and proud to be working there. The pool is terrific. The gym and spa could be an expensive health club in London. The rooms are modern and totally quiet, thanks to first class safe proofing. The television has dozens of channels. Room service is fast and good value. The business centre is open 24/ 7 and has a fast and reliable Internet connection, which is unusual in Uganda.

But this sounds like an advert.

If I must criticise then I would say the food is average. The fast and cheapest restaurant, which serves the usual selection of soups, salads, burgers, meat and fish dishes and desserts, is unremarkable. The fine dining restaurant would not last long in city where there was real competition.

These are minor points.

Overall, a terrific hotel, mainly because of a professional and motivated staff.

This hotel is amazing! there are 4+ places to eat on site plus 24/7 room service. The food is healthy and tasty. Internet is included and pretty good. there is also a 24 hour business center that is well staffed.
The hotel has a separate conference center. A really nice spa. As well the gym is definitely the best hotel gym that I have ever seen. There is a trainer onsite to assist as well, the gym has at least 2 classes per day Mon-Friday.
Rooms are kept clean and well maintained. Pool is gorgeous.
Service was beyond belief.
on the downside, excessively posh especially for a development worker, which the hotel seems to cater to largely. My colleague had an interesting incident when one of the hotel staff showed up at her room late at night to ask if she needed turn down service.
Otherwise, I would recommend this hotel for its location, customer service and great amenities.

I had a very quick stop-over in Kampala for a business event. After 5 nights at the Serena Nairobi, I was definitely impressed by Kampala. The have an incredibly large property, which allows for fantastic grounds, pools, recreation facilities, and other amenities. However, other elements which you would expect to be similar, such as rooms and service, were also a step-up from Nairobi or Mombasa Serena. The room was larger, but yet cleaner and more modern. I was also impressed by the exceptional quite in the rooms; no noise from outside, the elevators, or other rooms. A very nice place to get a good night’s sleep as a result. As I mentioned, no complaints whatsoever. I also always appreciate a hotel that has taxis available all the time, and can charge the room directly, which often makes things simpler when on a rushed trip.