I had a very quick stop-over in Kampala for a business event. After 5 nights at the Serena Nairobi, I was definitely impressed by Kampala. The have an incredibly large property, which allows for fantastic grounds, pools, recreation facilities, and other amenities. However, other elements which you would expect to be similar, such as rooms and service, were also a step-up from Nairobi or Mombasa Serena. The room was larger, but yet cleaner and more modern. I was also impressed by the exceptional quite in the rooms; no noise from outside, the elevators, or other rooms. A very nice place to get a good night’s sleep as a result. As I mentioned, no complaints whatsoever. I also always appreciate a hotel that has taxis available all the time, and can charge the room directly, which often makes things simpler when on a rushed trip.

Ate and drank here in November on business. Dined at the Italian restaurant where I was served an extremely poor spaghetti carbonara which in fairness they did replace with a pizza when I sent it back after a few mouthfuls. The manager came out and they dealt with it very well, but a really poor dish was on the menu in the first place.

Before that, I had a very pleasant couple of drinks by the poolside. A good place to escape from the very shabby hotel my work had placed me in!

We stayed in Kampala twice, once at this hotel and once at another due to a 5am flight. This would be our choice in Kampala. Clean comfortable rooms, wonderful pillows! It was an easy check in, we had a lovely dinner in one of the restaurants, and a fabulous breakfast the next morning. We only wished we could have stayed longer to enjoy the property, the pool, the beautiful grounds. All in all lovely stay.

The hotel is in the business area of kampala.

My wife and myself stayed for 3 nights in Kampala serena hotel in december 2012. When we arrived late at 9pm from Kigale, the saga started. Our booking was not there despite me having confirmation number from the serena website. The poor receptionist could not find our booking and i had to show her from my Ipad. That was not enough. I had to email to her and his manager and finally after one hour we got a room

the suite we stayed was excellent and had all the amenities and a working desk, with nice settings. The garden and the swimming pool is one of the best i have ever seen. You should spend sometime admiring these facilities and use them

There are many restaurants to choose and all of them have good food. However, the service needs to be improved. it took 2 hrs to get an empty cup (they forgot to leave coffee cups)

Apart from booking mishap, the hotel is highly recommended and will stay here again.