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“Beautiful Grounds” 5 of 5 stars
Review of Kampala Serena Hotel

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Kampala Serena Hotel
5.0 of 5 Hotel   |   P. O. Box 7814, Kintu Road, Kampala 256, Uganda   |  
Hotel amenities
Ranked #1 of 58 hotels in Kampala
Nairobi, Kenya
Senior Contributor
36 reviews 36 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
“Beautiful Grounds”
5 of 5 stars Reviewed December 17, 2012

I loved the architecture, the grounds, the food, just everything about it. It stands out in an oasis in the Kampala City Center. Very pricey, but worth it. Walk around the ponds and walk down to the stunning swimming pool and water falls!

  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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295 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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Abu Dhabi, United Arab Emirates
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 15, 2012

I stay here whenever I am in KLA on business. It costs more, but the service and cleanliness are better than any other hotel. If you don't want to eat at the hotel, walk up the road to Shanghai, or over to Khyber Pass Indian restaurant. It is also within walking distance to Oasis and Garden City shopping and the Crafts Village near the National Theatre.

Spa services are better than other hotels. Massages are generally good, but can be hit-and-miss, manicures are also available and are satisfactory in a pinch.

Room Tip: If you stay often sign up for Serena Prestige to get free wine and fruit and rooms on higher floors.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 14, 2012

About 75 - 90 minutes from the airport depending on traffic. Located very centrally with excellent grounds, good restaurants and efficient service. The rooms are good sized with all amenities. Food is good with decent choices. Taxi services are prompt.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland, United Kingdom
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 13, 2012

Friendly staff made it a memorable short stay in Kampala. Excellent dishes that are well prepared & presented using locally sourced produce. A bit pricy for Kampala, but worthwhile for the exclusivity and personal attention received.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 10, 2012

The Serena Kampala is just lovely. The staff was not only extremely pleasant but also trained to anticipate a guest's every need. The room was well appointed, with fresh flowers and a view out over the city. The food was also excellent. The grounds are truly an oasis. In addition, the who's who's of Kampala and the international community seem to gather here regularly so it is a good place to watch people or make connections. Despite the large size of the hotel, the ambiance is friendly. I would definitely stay here again. Finally, the internet worked flawlessly, a big advantage for any business traveler.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
66 reviews 66 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 14, 2012

I have stayed in many hotels in Kampala and must praise the Serena hotel. The staff have been trained with good communication skills and everyone was very polite. If you have any kind of issue they try and resolve it straight away. I hired a function room in thee very large conference center and again very good service. Facilities at the hotel were excellent and the rooms were spacious and very clean. Overhaul I felt safe, and I would recommend this hotel to anyone.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 8, 2012

Excellent service, excellent food, excellent infrastructure - gives an excellent experience. A real good stay but a little pricy - good for business or to spend
Excellent service, excellent food, excellent infrastructure - gives an excellent experience. A real good stay but a little pricy - good for business or to spend
Excellent service, excellent food, excellent infrastructure - gives an excellent experience. A real good stay but a little pricy - good for business or to spend
Excellent service, excellent food, excellent infrastructure - gives an excellent experience. A real good stay but a little pricy - good for business or to spend

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 58 hotels in Kampala
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kampala Serena Hotel 5*
Official Description (provided by the hotel):
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine. The best business hotel in Uganda. ... more   less 
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