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“Well worth staying here” 4 of 5 stars
Review of Kampala Serena Hotel

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Kampala Serena Hotel
5.0 of 5 Hotel   |   P. O. Box 7814, Kintu Road, Kampala 256, Uganda   |  
Hotel amenities
Ranked #1 of 56 hotels in Kampala
New York City, New York
Top Contributor
61 reviews 61 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
49 helpful votes 49 helpful votes
“Well worth staying here”
4 of 5 stars Reviewed November 14, 2012

I have stayed in many hotels in Kampala and must praise the Serena hotel. The staff have been trained with good communication skills and everyone was very polite. If you have any kind of issue they try and resolve it straight away. I hired a function room in thee very large conference center and again very good service. Facilities at the hotel were excellent and the rooms were spacious and very clean. Overhaul I felt safe, and I would recommend this hotel to anyone.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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263 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Nairobi, Kenya
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 8, 2012

Excellent service, excellent food, excellent infrastructure - gives an excellent experience. A real good stay but a little pricy - good for business or to spend
Excellent service, excellent food, excellent infrastructure - gives an excellent experience. A real good stay but a little pricy - good for business or to spend
Excellent service, excellent food, excellent infrastructure - gives an excellent experience. A real good stay but a little pricy - good for business or to spend
Excellent service, excellent food, excellent infrastructure - gives an excellent experience. A real good stay but a little pricy - good for business or to spend

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 5, 2012

Great business Hotel very comfortable rooms and suites. HM The Queen has stayed here during the commonwealth conference and I saw President Bill Clinton there on my previous visit a few weeks ago. The hotel is set a very lush park setting in the center of town with excellent security and great lap pool.. The buffet style main restaurant is excellent and the small Italian Explorer restaurant is cozy. Plenty of space for meetings and lobby is usually full of business people and govt officials....staff a very friendly and very efficient.

Room Tip: Garden view.....
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bangalore, India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 3, 2012

We found a certain level of quality in all Serena Hotels in Africa, but this one was the best. The rooms were large, spotless and grand with balconies with beautiful views .
Breakfast was served at the coffee shop in a gorgeous setting with a gurgling stream running along an outdoor deck. The spread and quality was exceptional.
We also enjoyed a good Italian meal in the restaurant.

Room Tip: Ask for views in front
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 2, 2012

Uganda is a very beaten up and sad country. Walking around Kampala makes you despair of human nature. So the Serena hotel really stands out. It's the only hotel in the city that is up to international standards and once you pass through its gates, you are back in the 21st century. The rooms are starting to get a little tatty in places. They need to invest in a revamp within 6 months or it's going to start getting sub-standard. The prices are unbelievably high. Just go there expecting to be fleeced every time you order a bottle of water (on water, they order their water from Norway and it costs more than wine). Overall though, a true oasis in a dismal country.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2012

This is a great hotel. The rooms are huge and luxurious, the restaurants are good and surprisingly not that expensive, the service is generally good (the concierge staff during my stay were outstanding), and the property is well landscaped and maintained. It's expensive even with a corporate rate but represents good value, which is not something you can say for other expensive hotels in many african countries.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Centurion, South Africa
Top Contributor
59 reviews 59 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 27, 2012

The Kampala Serena is a well designed hotel and the staff offer very good service. The food in the restaurants is good and the rooms are large and very comfortable with cleans plush carpeting and large clean bathrooms.

The beds are large and very comfortable, providing a restful sleep.

Room Tip: Higher floors should give a great view across the city at night.
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 56 hotels in Kampala
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kampala Serena Hotel 5*
Official Description (provided by the hotel):
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine. The best business hotel in Uganda. ... more   less 
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