I have stayed in many hotels in Kampala and must praise the Serena hotel. The staff have been trained with good communication skills and everyone was very polite. If you have any kind of issue they try and resolve it straight away. I hired a function room in thee very large conference center and again very good service. Facilities at the hotel were excellent and the rooms were spacious and very clean. Overhaul I felt safe, and I would recommend this hotel to anyone.