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“Could have been better” 3 of 5 stars
Review of Kabira Country Club

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Kabira Country Club
3.5 of 5 Hotel   |   Plot 63, Old Kira Rd | Bukoto, Kampala, Uganda   |  
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Hotel amenities
Ranked #2 of 58 hotels in Kampala
Seattle, WA
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“Could have been better”
3 of 5 stars Reviewed August 29, 2012

This hotel is a bit deceptive - because from the outside, the hotel is quite impressive, and even when you're on the property, it's really a lot more sophisticated that most hotels in Africa. The pool is beautiful, and the gym is the largest and best I've ever seen. A lot of the local expat population comes in and uses the facilities, and it's a fun place to mingle and meet people if you're traveling on your own.

The rooms leave little to rave about. Everything is quite basic - but clean enough, and have the basic amenities. The condition of the rooms and the linens and everything else do not meet the standard of this type of business hotel, but they are sufficient. Price wise, I think the slightly nicer hotels will cost you more - so it's up to you. If you want to use the facilities and meet locals, this is a fun place to stay - if you care about your room and plan to spend time working from it, you might want to stay elsewhere.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashvinder_Singh, Manager at Kabira Country Club, responded to this review, September 21, 2012
Dear Guest,

Thank you for your feedback. We are delighted that you enjoyed your stay, as well as our array of services. Also we assure that the said feedback will be taken in the most optimistic way and considering them as the moments of truth and a point of improvisation.

We look forward to the pleasure of serving you in your next visit.

Warm Regards

Ashvinder Singh Saini
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

107 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Norwegian first
  • Any
English first
Newcastle Emlyn
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 13, 2012

Husband and I stayed 4 days. In fairness they are doing major refurbishment, so a lotta banging during the day. Replacing old windows.
The beds were comfortable. Bathrooms need a good scrub, I had to keep asking for - towels,shampoo, more than one teabag please, sugar etc. The telephone in the room needed sterilising yuk. There is a fridge with bottled water and good A/C
We were the road side so pretty noisy, pool sides good, beautiful swimming pool and surround.
The staff need training they do not listen to your order. I drink tea and was given coffee in a teapot.All the spouts were broken on the tip good harbour for buggies.
Samosas, lunch time I had to pour out the fat, nachos were like a bit of leather with cheese on top.
The evening Indian meal. Chicken Korma tasted like it was cooked in old fish oil.

Good gym and squash courts

If you choose this place then make sure you get a good reduction. At the moment it's overpriced




Ok, we ate Indian food in the evening, my husband stays here with his company, so he recommended the chicken. It tasted like it was cooked in old fish fat, no more to say. The rice was good.

Breakfast is a good buffet. Lunch time don't go for snacks. Nachos were like old boots and my samosas I had to pour out the fat on a tissue.

There are good squash court and gym facilities.

The hotel driver Luley Edwards took me out while husband was at work. He was very safe and courteous, what a lovely man.

The first impression of The Kabira are lovely, especially the owners Bently convertible parked outside, I noticed it was pretty clean in that!

If you are not too fussy then stay here, but get them to reduce the price because they are deffinately over charging.



The place is gorgeous to look at green and a lovely ambience, but don't look too close.


I do hope they get on with the refurb and staff/cook improvement.

Room Tip: The poolside away from the road. Also the roadside upper floors smell of greasy food.
See more room tips
  • Stayed July 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashvinder_Singh, Manager at Kabira Country Club, responded to this review, September 21, 2012
Dear Guest ,

Greetings of the day!!!

We appreciate your effort to highlight our points where we do need to work on in order to ensure that our guests have a memorable stay.

In reference to your mentioned concern kindly be rest assured we will be looking into the said points in a most optimistic way and considering them as the moments of truth and a point of improvisation.

Due to unforeseen circumstances we were not able to provide you with the level of service to which we pride ourselves upon, for which we certainly look forward to another opportunity to further our intent of giving you an astounding experience.

Please feel free to contact us for any further assistance

Warm Regards
Ashvinder Singh Saini
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, Maharashtra, India
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 2, 2012

Place looks good. But we had lot of problem with the showers, as they were of weird design.
Otherwise the place is clean, centrally located. Food was good. Liked the breakfast.Place had a big gym , and pool but didnt get time to use them.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashvinder_Singh, Manager at Kabira Country Club, responded to this review, September 21, 2012
Dear Guest,

Thank you for your feedback. We are delighted that you enjoyed our rooms, as well as our array of services. Also we assure that the said feedback will be taken in the most optimistic way and considering them as the moments of truth and a point of improvisation.

We look forward to the pleasure of serving you in your next visit.

Warm Regards

Ashvinder Singh Saini
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2012

very nice hotel. best indian food. smart restaurant manager . staff are frindely.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashvinder_Singh, Manager at Kabira Country Club, responded to this review, September 21, 2012
Dear Guest,

Thank you for a heart-warming compliment. We are delighted that you enjoyed our rooms, as well as our array of services. We look forward to the pleasure of serving you in your next visit.

Warm Regards

Ashvinder Singh Saini
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elizabeth, South Africa
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 1, 2012

In all the times i have visited Kampala since 2008 I have stayed at the Kabira Country Club. My first impressions then were relatively positive since I had limited travelled experience in East Africa and some of these experiences were not great...in terms of hotels.

The Kabira is a lovely hotel with good gym facilities and nice restaurant and awesome 30m swimming pool.

What I have witness however is that over the years there seems to be a slow decline in the overall impression I have of the hotel. While the hotel is still great compared to others I have been in little things start to catch your attention...like basins that don't drain, showers that don't work, poor or non-existent water pressure and wireless internet that does not work in the rooms and only at the bar (I know that wireless internet can be quite tempermental in Kampala).

Nevertheless It still is a good hotel.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashvinder_Singh, Manager at Kabira Country Club, responded to this review, September 21, 2012
Dear Guest,

Thank you for your feedback. We are delighted that you enjoyed our rooms, as well as our array of services. Also we assure that the said feedback will be taken in the most optimistic way and considering them as the moments of truth and a point of improvisation.

We look forward to the pleasure of serving you in your next visit.

Warm Regards

Ashvinder Singh Saini
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
JHB
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 25, 2012

From the outside, not to bad, nice gym, pool,
However, bar and restaurant very dark at night, not enough light, can barely see what you are eating.
Noisy, if you get the rooms on street & generator side.
No cctv cameras in passages, no electronic keylocks on doors. Expensive electronic equipment stolen from room whilst at supper. Was out of the room for 1 1/2 hours.
Hotel has not bothered to return emails nor calls in regards to the matter.
Hotel owners park all their personal cars out in front, Bentley convertibles, Range rovers, Mustangs, Mercs, a very nice collection, all family run with personalised registrations, SR, SR 1,JR, JR 1 etc etc,
Will never stay there again.

  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashvinder_Singh, Manager at Kabira Country Club, responded to this review, September 21, 2012
Dear Guest ,

Greetings of the day!!!

We appreciate your effort to highlight our points where we do need to work on in order to ensure that our guests have a memorable stay.

In reference to your mentioned concern kindly be rest assured we will be looking into the said points in a most optimistic way and considering them as the moments of truth and a point of improvisation.

Due to unforeseen circumstances we were not able to provide you with the level of service to which we pride ourselves upon, for which we certainly look forward to another opportunity to further our intent of giving you an astounding experience.

Please feel free to contact us for any further assistance

Warm Regards
Ashvinder Singh Saini
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
America
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2012

Its was my 1st trip and nice stay at Kabira. Food was nice. Excellent friendly staff behavior.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashvinder_Singh, Manager at Kabira Country Club, responded to this review, September 21, 2012
Dear Guest,

Thank you for a heart-warming compliment. We are delighted that you enjoyed our rooms, as well as our array of services. We look forward to the pleasure of serving you in your next visit.

Warm Regards

Ashvinder Singh Saini
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kabira Country Club

Address: Plot 63, Old Kira Rd | Bukoto, Kampala, Uganda
Phone Number:
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Kabira Country Club 3.5*
Official Description (provided by the hotel):
In the Bantu languages of Uganda, 'Kabira' translates as ‘little forest’. It is home to several rare species of flora and tropical birds, such as the African Grey Parrot and Blue Turncoats, and we ardently preserve this natural haven and wildlife habitat. Kabira Country Club is a family owned, full-service hotel, offering elegance and comfort in a relaxed atmosphere in Kampala's northern suburb of Bukoto within close proximity of the Central Business District with convenient access to all parts of the city and essential social amenities like shopping centers, prime residential and International diplomatic neighborhoods, International schools and the golf course. With stunning views of the greater Kampala cityscape, Kabira Country Club combines gracious hospitality with contemporary style. The family run nature of the hotel delivers a truly personal service. Whether your stay is for business or pleasure, with 95 luxurious guest-rooms and exceptional amenities, Kabira Country Club has all you could possibly need in a modern, comfortable hotel. We’re also the location for East Africa’s most prestigious and well equipped, health, fitness and leisure club, and a prestigious events and conference venue, offering exceptional state-of-the-art conference facilities. ... more   less 
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Also Known As:
Kabira Country Club Hotel Kampala
Kabira Country Hotel

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