After loving the Spa & in particular the Massage Rooms and facilities, during long stays in Kampala in 2009, 2010, 2011, things went downhill in early 2012 after the HOTEL HAD SOLD, previously owned by Canadian/Ugandan People whose attention to cleanliness and details like filling up soap bottles, shampoo bottles and ensuring hot water in showers in Spa. Our visits in 2012 were disappointing and will surely affect the incomes of the massage therapists and spa attendants who will not be receiving our buisness due to not being able to have a hot shower or access the above ammenities due to the decline in attention to those details. In addition to the Spa the main lobby used to offer current reading material such as, The Eye, a tourist infomation publication so important to visitors. These are free to hotels and there was only one which they kept behind the counter, and all the mags. and books were at least 2 yrs. old and not of value. The attitude of the lobby staff had changed...they did not understand the need to have these reading materials available to guests. I cannot comment on the rooms as have not stayed as a guest but do know that the prices are extremely high and without hot water and previous services in place, that this wonderful old colonial hotel will go down in popularity. The washrooms available to dining guests were unclean and lacking in proper materials. The nightly live entertainment offered previously had been reduced to a couple of nights per week and the usual presence of the previous owners at meal times was noteably not there. One can only hope that reviews like this will be noted and a quality control person will be put into place before more customers like our group of 6 stop dining, swimming and partaking of spa services on a weekly basis.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.