This was the second time we stayed here. Four years ago on my first 5 days stay the price was considerable lower and the services were better.
We had planned to stay four days but after two nights we realized that there are now better options at lower costs in Kampala.
The thing that annoyed us the most was the parking. The big parking is flooded during the day by cars of people visiting the sauna, swimming pool and conference rooms. So when you as a guest of the hotel arrive before 8.00 PM you fail to find parking and you are told by the ignorant security to park somewhere else outside the gate. When you know Kampala you will know that this is not easy, you pay money for it, and it is not safe, especially after dark.
We ate one night at the Indian restaurant outside and the second night in the restaurant on the first floor inside the hotel. No complaints about the first one. Service was average, the food was good. But the second night the food was poor, and the service even poorer. My wife had to wait 45 minutes for her fruit juice and I needed a chainsaw to get through my steak.
Also the breakfast was disappointing. On our first visit we were having lots of choices, now it has become very standard although it is still not bad but I am seeing the changes with four years ago.
The room is fine, but no drinking water on the second night. They told me this was their policy, don't understand why, am I paying less the second night? Bed are comfortable, rooms are spacious, everything working, no complaints there.
Location is perfect, near the center, shopping malls and main roads that take you in all directions quickly (providing there are no terrible traffic jams).
We talked to the management about our concerns and they agreed with us and would do something about it. Don't know whether things have changed now. Would go back if they take care of it, otherwise look for better (and cheaper) options!
If you want a bath instead of a shower make sure you ask for it at the reception. They have rooms at...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.