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“Outdated But Adequate” 3 of 5 stars
Review of Hotel Africana

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Hotel Africana
3.5 of 5 Hotel   |   Plot 2-4 Wampewo Avenue | P.O. Box 10218, Kampala, Uganda   |  
Hotel amenities
Ranked #24 of 64 Hotels in Kampala
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Outdated But Adequate”
3 of 5 stars Reviewed February 27, 2013

I stayed at the Hotel Africana several times recently on business.

The hotel is big, with relatively few elevators/lifts and extremely long corridors.

The rooms are large and spacious, with a mosquito-netting curtain that surrounds the entire bed.

The hotel feels very outdated and fraying around the edges, but retains some charm.

The restaurant, on the other hand, is best avoided: the food there was among the worst hotel restaurant food I've had in Eastern Africa.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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92 reviews from our community

Traveler rating
    6
    36
    30
    15
    5
See reviews for
2
10
11
53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Helsinki, Finland
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 18, 2013

The rooms are spacious but old. Spend five nights in three periods there during last 1,5 weeks, three different rooms. Safety didn't work in any of the three rooms. Cleanliness - pretty okay, nothing special. Small insects in room number 601. Had to call many times to room service to get my laundry done. Restaurant - you cannot eat here, because they don't have everything on the list, and making a dinner for maximum 8 people takes over an hour. Soups are watery. People in front desk are pretty okay, but for example gave a wrong room number and the key to another customers room. Both were quite surprises - the resident and a person from our group. Felt a bit unsafety after this kind of experience. The keys were deactivated regularly, so you needed to run to the reception to open the door. In the hotel there were big parties during our stay. The music ended by 3 o'clock. Those were long hours, to wait to get some sleep. I am sure there are better choises in Kampala.

Room Tip: The rooms facing to conference center are noisy.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centurion, South Africa
Top Contributor
104 reviews 104 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed February 6, 2013

This seems to be primarily a conference venue. From that standpoint, it's adequate. Meeting rooms are adequate by East African standards, conference service is poor to average. But you really don’t want to stay in the hotel. The rooms are survivable, but run-down. The service is terrible. The restaurant can barely manage to serve dinner, with food that is edible at best. I was required to pay for my entire stay in advance, with no recourse if the room was not satisfactory. The entire complex feels institutional, almost prison-like. I’d rather choose a decent hotel and commute through Kampala’s awful traffic than stay here again.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Askim, Ostfold, Norway
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 30, 2013

Although it was less expensive than some of the hotels in the area it was not worth the money. Staff is friendly, but service is very slow. I do not recommend eating in the restaurant as service is very slow and the food not so good. There are a number of very good places to eat not far from the hotel. Overall experience, I was not too impressed. I have found smaller hotels and guesthouses in the area which are the same price and offer far better amenities and rooms, not to mention the food. I would not recommend staying here and in fact we were a large group booked in by someone else.

Room Tip: Large tower floors 8 and above
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
Top Contributor
51 reviews 51 reviews
29 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 18, 2013

This hotel has a lot of potential, however it needs an overhaul asap. The F&B dept needs to review its operations especially when having large multiple functions.

Invest in audio-visual equipment, it was disappointing to have a cocktail without one and when we requested we were told it was too late.

The lighting in your patio has poor light and needs an upgrade.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Luanda
Top Contributor
54 reviews 54 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 31, 2012

Was booked a spart of tour so don't know value for money status. But the rooms were very good, clean and comfortable. Also had a bath not just shower. Restauarnt was not used, but room service was fine.

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kampala, Uganda
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 17, 2012

I have to say that i went in biased but was well surprised. While it won't take your breath away, it will leave you quite comfy and well catered for. Secure parking and friendly people on hand to help you settle in.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Africana

Address: Plot 2-4 Wampewo Avenue | P.O. Box 10218, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 64 Hotels in Kampala
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Africana 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
With over 200, Hotel Africana and Convention Center is conveniently located just 2 minutes from the city center and featuring panoramic views of the city skyline and surrounding hilltops. Hotel Africana and Convention Center has over the years become a symbol of excellence, sophistication and high quality service.Our Guests are warmly welcomed into the elegant lobby which leads to the attractive garden where they can enjoy the alfresco atmosphere and linger over a morning coffee or savour a traditional afternoon tea.Hotel Africana and Convention Center Feature: o 234 Roomso 8 Three Bedroom Services Apartmentso 8 Two Bedroom Services Apartments o 12 One Bedroom Services Apartments o 14 Conference Roomso Fully Equipped Gym with Swimming pool, steam, Sauna and Spao Three Restaurants and Two Bars o Laundry Serviceso Business Centero Shopping Outlets ... more   less 
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Also Known As:
Africana Hotel Kampala

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