As a frequent visitor to Kampala since 1991, we have often stayed at the Shangri La (formerly the Shanghai) and were very happy. Unfortunately, the hotel has changed ownership and things are now very different. We experienced leaking sinks, kettles that did not work, toilets which appeared to be cobbled together from different places.
Both bedside lamps were broken and the adaptor plug which was provided, produced sparks when used.
Buffet breakfast was served outside in the rain with mosquitos and the food was cooked during the night and reheated on spirit heaters. Not the most hygenic or appetising way of doing this.
The staff who have always been a joy to deal with appear totally demoralised, particularly the breakfast staff and who can blame them!
During our two week stay the bed linen was only changed once, although I am happy to say the laundry service is still excellent.
When working in Africa anywhere you don't expect european standards, but at a cost of $80 per person per night, the same as a room in the UK, you don't expect the above either. What a shame, we will not be staying there again.
- Official Description (provided by the hotel):
- Shangri-la Hotel Uganda is one of the most safe and centrally located Hotels in Kampala located at the prestigious Kampala Club. This elegant hotel will flatter you with warm hospitality and personalized service not so common in the city. You will enjoy ultimate comfort and convenience while you stay in any of our rooms with an uncomparable service level.While staying with us, you will receive numerous special amenities including complimentary continental Buffet Breakfast every morning, free laundry, Shoe polishing service, Free Internet Connection in all rooms, International & local direct Dialing and Fax at a good cost. ... more less
- Reservation Options:
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- Also Known As:
- Shangri La Hotel Kampala