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Shangri-La Hotel Uganda Ltd.: Traveler Reviews

Plot 8/10 Ternan Avenue at Kampala Club | opposite Sheraton Hotel, Kampala, Uganda
Hotel amenities
Shangri-La Hotel Uganda Ltd.
Ranked #28 of 52 hotels in Kampala
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16 reviews from our community

    Trip type
Traveler rating
    2
    7
    4
    2
    1
Date Rating
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Tired hotel and tired staff”
2 of 5 stars Reviewed November 13, 2012

One night stay at this hotel, as you walk down the hall, you can hear the sounds of another resident urinating and their choice of music playing. Wifi extends 20m from source. Room had AC but no remote. Breakfast was ordinary and cold. additionally no milk in room to have with
your morning coffee. The staff were unwilling to bring some to the room until after breakfast had passed.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Albyslade about Shangri-La Hotel Uganda Ltd.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Nice hotel and very well situated in town”
4 of 5 stars Reviewed December 15, 2011

I really disagree with part of Djarabis review. I have stayed here probably ten times. Its not a brilliant hotel but very good for the price and you have to be fair when you review a hotel. There are absolutely no mosquitos in this hotel ( particularly the upstairs rooms). All the windows to the communal corridors are closed upstairs before dark and the rooms have nets on the windows and airconditioning in most of the rooms. Whilst there was one incident where some cockroaches emerged from the broken bath panel i have never seen one since.

Stayed September 2011, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrara, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Tired but OK”
3 of 5 stars Reviewed November 2, 2011

The hotel is situated in the safe precinct of the Kampala Club and is quite handy to the majority of city sites. Sadly, it is in dire need of a large refurbishment programme. Just about everything is in need of replacement - the outdoor breakfast area tables and chairs are all uneven, the carpets in the room I stayed in needed cleaning, the curtains were shabby, etc. The daily laundry feature was very handy if you are travelling light but the breakfast was ordinary. One thing that was particularly annoying was that if you slept in and then went to shower you got lukewarm or almost cold water - rise early and get hot water. One beacon in the establishment was Fred, a Ugandan national who could not do enough to help, nothing was too much trouble and always with a smile. If you can accept a certain amount of mediocrity, the location and price are enough to tempt you to stay here.

  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask William M about Shangri-La Hotel Uganda Ltd.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
“Good location, good price”
3 of 5 stars Reviewed October 31, 2011

This hotel is located near the Stanbic Bank and Kakumatt, downtown Kampala. The price is reasonnable and the staff is very friendly and helpful. The rooms are quite nice and well equipped, but many cockroaches are to be met... No mosquito nets provided. The breakfast is included and generous.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
82 reviews 82 reviews
52 hotel reviews
Reviews in 44 cities Reviews in 44 cities
32 helpful votes 32 helpful votes
“useful lodging = 3.5 stars”
3 of 5 stars Reviewed October 2, 2011

I liked this place despite the so-so rooms

All laundry is include in room rate, this was useful as I was 7 days into a 2 week trip.

Wireless is included and worked relatively well.

Breakfast is included but definitely nothing special.

Overall service is good and there is secure parking.

You also get access to the Kampala Club that offers reasonably priced drinks.

Good value for the money directly across from the Sheraton in the center of town

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask saint77777 about Shangri-La Hotel Uganda Ltd.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Uganda Ltd.

Also Known As:
Shangri La Hotel Kampala
Address: Plot 8/10 Ternan Avenue at Kampala Club | opposite Sheraton Hotel, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Hotel Style:
Ranked #28 of 52 hotels in Kampala
Price Range: $

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