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“Tired hotel and tired staff” 2 of 5 stars
Review of Shangri-La Hotel Uganda Ltd.

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Shangri-La Hotel Uganda Ltd.
Plot 8/10 Ternan Avenue at Kampala Club | opposite Sheraton Hotel, Kampala, Uganda   |  
Hotel amenities
Ranked #26 of 64 Hotels in Kampala
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“Tired hotel and tired staff”
2 of 5 stars Reviewed November 13, 2012

One night stay at this hotel, as you walk down the hall, you can hear the sounds of another resident urinating and their choice of music playing. Wifi extends 20m from source. Room had AC but no remote. Breakfast was ordinary and cold. additionally no milk in room to have with
your morning coffee. The staff were unwilling to bring some to the room until after breakfast had passed.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 reviews from our community

Traveler rating
    3
    11
    8
    2
    1
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1
2
8
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 15, 2011

I really disagree with part of Djarabis review. I have stayed here probably ten times. Its not a brilliant hotel but very good for the price and you have to be fair when you review a hotel. There are absolutely no mosquitos in this hotel ( particularly the upstairs rooms). All the windows to the communal corridors are closed upstairs before dark and the rooms have nets on the windows and airconditioning in most of the rooms. Whilst there was one incident where some cockroaches emerged from the broken bath panel i have never seen one since.

Stayed September 2011, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrara, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 2, 2011

The hotel is situated in the safe precinct of the Kampala Club and is quite handy to the majority of city sites. Sadly, it is in dire need of a large refurbishment programme. Just about everything is in need of replacement - the outdoor breakfast area tables and chairs are all uneven, the carpets in the room I stayed in needed cleaning, the curtains were shabby, etc. The daily laundry feature was very handy if you are travelling light but the breakfast was ordinary. One thing that was particularly annoying was that if you slept in and then went to shower you got lukewarm or almost cold water - rise early and get hot water. One beacon in the establishment was Fred, a Ugandan national who could not do enough to help, nothing was too much trouble and always with a smile. If you can accept a certain amount of mediocrity, the location and price are enough to tempt you to stay here.

  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
51 reviews 51 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 31, 2011

This hotel is located near the Stanbic Bank and Kakumatt, downtown Kampala. The price is reasonnable and the staff is very friendly and helpful. The rooms are quite nice and well equipped, but many cockroaches are to be met... No mosquito nets provided. The breakfast is included and generous.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai, United Arab Emirates
Top Contributor
87 reviews 87 reviews
54 hotel reviews
Reviews in 48 cities Reviews in 48 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed October 2, 2011

I liked this place despite the so-so rooms

All laundry is include in room rate, this was useful as I was 7 days into a 2 week trip.

Wireless is included and worked relatively well.

Breakfast is included but definitely nothing special.

Overall service is good and there is secure parking.

You also get access to the Kampala Club that offers reasonably priced drinks.

Good value for the money directly across from the Sheraton in the center of town

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 30, 2011

Myself and my husband stayed on business related matters for a week’s time. The hotel has only a few well maintained clean rooms. Everything looks and feels homely here. The bathrooms are incredibly clean (the cleaning ladies do a great job everyday). The rooms are good, comfortable, with some old fashioned furnitures, internet facility, and air conditioning. You can leave the windows open if you want fresh air to come in. The place is absolutely safe to stay in too. The food served is good and healthy. You get to eat fresh fruits in the morning during breakfast. The food is reasonably priced. You get nice drinks at cheap prices at the Kampala club. In fact, the stay at Shangrila itself is an affordable one.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monte-Carlo, Monaco
Top Contributor
112 reviews 112 reviews
49 hotel reviews
Reviews in 51 cities Reviews in 51 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed August 2, 2010

Have been going to Kampala for business (and friends in the meantime) since the time when the Serena was still called Nile hotel and I was down in my swimming trousers at Nile's reception asking for the pool ("Wie ave nooo pool sir, hahaha"). Kampala has changed a lot since then, and is a buzzing pleasant and rather safe city these days. Luckily in a way Shangri-La has been stuck in the past, as it reminds you as the typical few guestrooms you can find in every club in every city of an ex-british colony in Africa. So it is a not too expensive, quiet place with only a few rooms, which is well maintained by an army of cleaning ladies. Very good airconditioning or let the fresh breeze in via the windows, well maintained bathroom; completely outdated furniture (obliged in this kind of place); clever african guys at reception; one totally unusefull manager of indian origin; incredibly dumb and sleepy waitresses at breakfast (looks as if they come straight out of one of the many local nightclubs directly to work ...) but you'll survive them, as the breakfast buffet itself with lot's of fresh fruits is more then good enough; good internet also; in the same compound you also have Kampala club for good and cheap drinks in the evening hours, and Shanghai restaurant, which is a good chinese for lunch and dinner (though Fang Fang is good as well); walking distance of a few minutes only to the night entertainment at both Sheraton and Speke hotel, without having their noice in the (weekend) nights .... if you are on business and a budget and have to be in town, stay here instead of at Grand Imperial or Speke

  • Stayed April 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Uganda Ltd.

Address: Plot 8/10 Ternan Avenue at Kampala Club | opposite Sheraton Hotel, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Spa Hotel in Kampala
Price Range (Based on Average Rates): $
Number of rooms: 13
Official Description (provided by the hotel):
Shangri-la Hotel Uganda is one of the most safe and centrally located Hotels in Kampala located at the prestigious Kampala Club. This elegant hotel will flatter you with warm hospitality and personalized service not so common in the city. You will enjoy ultimate comfort and convenience while you stay in any of our rooms with an uncomparable service level.While staying with us, you will receive numerous special amenities including complimentary continental Buffet Breakfast every morning, free laundry, Shoe polishing service, Free Internet Connection in all rooms, International & local direct Dialing and Fax at a good cost. ... more   less 
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Also Known As:
Shangri La Hotel Kampala

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