Was pleasantly surprised by the standard at the Sheraton, albeit I stayed in a suite which was beautiful with all amenities available. Thumbs up for the shower cabins! The club floor facilities are excellent and staff very friendly. The best part was the terrace restaurant and bar which was perfect for business meetings and casual dining. Even if the prices are upmarket, it is still very good value for money. I will definitely stay here again.

This has to be one of my favorite hotels anywhere because the staff are so incredibly friendly. I have always enjoyed a nice room and there is a good gym.

Downsides; The lifts are sometimes worryingly erratic and although security presence is high they don't really seem to know what they are doing, particularly at the main entrance.

I spent 4 days here on business. Staff are helpful and pleasant, food is good, gym is good although crowded and small with no apparent aircon. Rooms and the hotel overall are dated. Most reviews mention this and I do wish the hotel would invest in rising again to its former glory that Ugandans speak about. Wifi problems were sorted out although it took 2 hours to do so the first night! What I appreciated was that there was someone there who could assist even late at night. Room service meant a good pasta although microwave evidence was clear in the patches of cold pasta. Breakfasts and dinners (we didn't lunch there) were excellent. A tip on the wifi - don't have separate codes for different places in the hotel - it's a pain to be trying to work at breakfast only to be given another code to access wifi. All in all a comfortable stay though I think a little pricey for what it offers.

I stayed at the Kampala Sheraton Hotel in 2008 and came away less than impressed so I was a bit skeptical when I was informed a client had booked me in this hotel. I did some research and found out the hotel had been renovated a few years ago so I grudgingly agreed to stay there. I was pleasantly surprised when I walked into the lobby and noticed a complete change of decor as well as a change in the attitude of the staff. Check in was smooth and the front desk staff was competent and willing to assist with minor problems.

Even though I was given a key when I entered my room it was obviously not made up from the night before. These things happen from time to time so I was not overly concerned or perturbed. I was given a replacement room on the Club Floor and everything seemed fine until I turned on the air-conditioner. After an hour a leak developed so I had to change my room again. Luckily the front desk staff found a room next door so the leaking AC was not too much of an inconvenience.

Apart from the room issues the rest of my stay was efficient and unremarkable. Breakfast in the Victoria restaurant was pretty good and meals in the Equator Bar were excellent.

The young lady managing the business center was very efficient and I had clear, blemish-free copies promptly.

I had a minor accounting issue during check-out but the front desk staff resolved the issue in an efficient manner. I need to acknowledge one particular staff member. Lilly at the front desk was extraordinary in her willingness to please. She always had a smile on her face and resolved all issues without delay.

If this hotel was in New York, Tokyo or London I would have given it three stars but for central Africa I give it four stars as maintaining this level of service in this region is challenging for any company.