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Munyonyo Commonwealth Resort: Traveler Reviews

P.O.Box 3673, Kampala, Uganda
Hotel amenities
Munyonyo Commonwealth Resort
Ranked #13 of 52 hotels in Kampala
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57 reviews from our community

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Traveler rating
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London
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
“Could be so much better”
3 of 5 stars Reviewed September 22, 2012

Stayed at the Speke Resort and Conference Centre on a business trip. The rooms are nice but a bit bare and with a very odd layout including something which resembles a kitchen but is not. The only thing is that the room are not clean espcially the bathroom where the tiles looks like they have not been cleaned for a long time and had quite a few dead mosquitoes left smashed on them. One of the days my bathroom had not been cleaned but the house keeper denied this and said she had left the towels on the floor becasue she thought "this was the way I liked it" hmmmmmmm. There is a lot of staff at the hotels but most of them seem to have nothing or very little to do. The room next to mine was used by the housekeepers as their break room and they seem to spend most ot their time sitting on the terrace chatting. Same thing during breakfast where most waiters stood around idle and were reluctant to assist you not to mention a member of staff in the bar who sat down for a snack when it got really busy.

The grounds off the hotel are really nice as is the location and with few changes to staff and service could be a really nice hotel I would return too.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask Rolfbusk about Munyonyo Commonwealth Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashvinder_Singh, Manager at Munyonyo Commonwealth Resort, responded to this review
October 1, 2012
Dear Guest ,

Greetings of the day!!!

We appreciate your effort to highlight our points where we do need to work on in order to ensure that our guests have a memorable stay.

In reference to your mentioned concern kindly be rest assured we will be looking into the said points in a most optimistic way and considering them as the moments of truth and a point of improvisation.

Due to unforeseen circumstances we were not able to provide you with the level of service to which we pride ourselves upon, for which we certainly look forward to another opportunity to further our intent of giving you an astounding experience.

Please feel free to contact us for any further assistance

Warm Regards
Ashvinder Singh Saini
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Very good for the location and surroundings”
4 of 5 stars Reviewed August 30, 2012

Came for a conference. Great location on the lake, amazing birds and surroundings.
Lovely staff although the reception desk was a bit useless, but things always worked out in the end. The housekeeping staff were wonderful, i think there may have been more staff than residents. Did a fun run outside of the resort too, the views from the hills are great. I thought the food, though pretty standard, was good for African resort of this type.

Room Tip: ask for ground floor room near the lake.
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask AnneandJonny about Munyonyo Commonwealth Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashvinder Singh S, Manager at Munyonyo Commonwealth Resort, responded to this review
September 10, 2012
Dear Guest,

Thank you for your feedback. We are delighted that you enjoyed our rooms, as well as our array of services. Also we assure that the said feedback will be taken in the most optimistic way and considering them as the moments of truth and a point of improvisation.

We look forward to the pleasure of serving you in your next visit.

Warm Regards

Ashvinder Singh Saini
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“Nice if out of the way”
4 of 5 stars Reviewed August 28, 2012

I accidentally booked the Speke Resort instead of the Speke Hotel. The resort was on lovely grounds and the rooms were nice. The pool and fitness center were fantastic. And I was surprised to get free meal tickets for the weekend (food was delicious). The downside was that this hotel was way outside of Kampala. The trips into town for my meetings took on average an hour but it was really hard to predict because of traffic. So this would be a great place for a family holiday or a conference, but if you have business in Kampala, it's a pain.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask 0_Just_Laura_0 about Munyonyo Commonwealth Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashvinder Singh S, Manager at Munyonyo Commonwealth Resort, responded to this review
September 10, 2012
Dear Guest,

Thank you for a heart-warming compliment. We are delighted that you enjoyed our rooms, as well as our array of services. We look forward to the pleasure of serving you in your next visit.

Warm Regards

Ashvinder Singh Saini
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, Washington
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Beautiful location, mediocre rooms”
3 of 5 stars Reviewed August 7, 2012

The hotel grounds are expansive and beautiful. The gardens are lush and the views of Lake Victoria are wonderful. There is a lot of space to walk and explore the area. I was there for a conference, so most of the meals were buffet-style in the restaurant. The food was good and different everyday. I had a meal by the pool restaurant one day and the atmosphere was great. The staff were friendly and accommodating.

The rooms, while big, were mediocre. The rooms in the wing I was in (there are separate buildings for different rooms) were NOT at all like the rooms they show on their website online. The rooms from the pictures online are in the main building (where the reception lobby is) and I imagine a lot more expensive to stay in. I did check out a room and the are luxurious and comfy. I had a one bedroom suite (one room with a large bed, desk, and bathroom and the other room with a sitting area and a kitchenette). The rooms were bare-minimums and lacked any sort of style and the tv was very small. The bed was large, but the mattress was thin and not very comfortable and the mosquito net over the bed had holes and tears in it. The kitchenette had a fridge and stove, but no microwave. There was a nice round table for eating as well. The a corner in the bathroom flooded (from a backed-up drain) every time I used the shower/bath. Surprisingly, there also wasn't a clock in the room and one day when I called for a wake-up call, they never called and I slept late! (They did call the other days I was there though when I let them know of the incident.). The housekeeping staff was very friendly and did a good job. Room service was very quick.

As mentioned, the hotel is about an hour from the airport and is not close to central Kampala. There isn't too much in terms of restaurants around the hotel area, and traffic in that area is also terrible. Be sure to anticipate traffic jams in to your plans if you roam around outside the hotel grounds.

Because the conference I was attending was at the hotel, it was very convenient and if attending another conference in Kampala, I would recommend this place. It IS beautiful. If I had other business out and about in Kampala, I would not stay here, just because it is not conveniently located.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by Melssel for Kampala
Ask Melssel about Munyonyo Commonwealth Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashvinder Singh S, Manager at Munyonyo Commonwealth Resort, responded to this review
September 11, 2012
Dear Guest,

Thank you for your feedback. We are delighted that you enjoyed our rooms, as well as our array of services. Also we assure that the...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East London
Top Contributor
86 reviews 86 reviews
69 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
“Beautiful Lake Views!”
4 of 5 stars Reviewed July 16, 2012

We can in as a group for a conference and were stressed after hitting traffic from Entebbe and the reception process was not professionalised despite the fact that all our passport information was forwarded beforehand by the organisers. The Lake Victoria is just amazing! The food is not that great, but the ambience is really amazing! Its a bit out of the centrality of the people and the towns, so it was a bit isolated.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask liyabee about Munyonyo Commonwealth Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashvinder Singh S, Manager at Munyonyo Commonwealth Resort, responded to this review
September 10, 2012
Dear Guest,

Thank you for your feedback. We are delighted that you enjoyed our rooms, as well as our array of services. Also we assure that the said feedback will be taken in the most optimistic way and considering them as the moments of truth and a point of improvisation.

We look forward to the pleasure of serving you in your next visit.

Warm Regards

Ashvinder Singh Saini
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Munyonyo Commonwealth Resort

Address: P.O.Box 3673, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 52 hotels in Kampala
Price Range: $$

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